When operating the passenger bus, doing which activity could place your passengers in unnecessary danger?

a. Clearing aisleways before moving the bus

b. Moving the bus before passengers are seated.

c. Using spotters when you are unsure of your clearances.

d. Briefing passengers to watch their step as they enter the bus

When positioning a staricase truck, how many feet away from the aircraft do you stop before adjusting the stairs to the desired height?

a. 5 Feet

b. 10 feet

c. 15 feet

d. 20 feet

If you are maneuvering the mobile baggage conveyor, which feature causes you to allow more space for this action?

a. the elevating linkage

b. the belt conveyor

c. the hydraulic lift

d. the guide rails

If you would like to operate the mobile baggage conveyor from inside the aircraft during loading operarations, you should

a. carr the portable rear control into the aircraft with  you

b. carry the portable forward control into the aircraft with you

c. carry the portable elevating linkage into the aircraft with you

d. set the guide rails in place and engage the transmission in reverse

During an ainti-hijacking inspection, when will you brief pasengers that probhibited carry-on items must be placed in their check baggage or they will be confiscated?

a. During the space available roll call

b. When the passenger checks in with an agent as present

c. Dring the arrival briefing over the public address system

d. When the pasenger arrives at the security/inspection area

During an anti-hijacking inspection, when may passengers traveling on validated troop movements carry loaded firearms?

a. After they present their weapons training card to passenger terminal personnel

b. Wehn the troop commander authorizes them in writing

c. After the loadmaster has verified the serial number

d. When engaging an enemy force immediately after airdropping or landing.

To ensure walk-through magnetometers re working properly, how often should you test them?

a. annually

b. monthly

c. weekly

d. daily

Before passengers walk through the magnetometer, the must

a. stand with theri feet apart and their hands out to the sides

b. show a copy o their ID card and valid travel orders

c. empty their bags onto the x-ray machine

d. empty their pockets into a small tray

When an individual activates the walk-through magnetometre twice, what action should you take?

a. Silence the walk-through magnetometer and allow them to pass through again

b. Screen them using the hand-held metal detector

c notify security forces personnel

remove them from the flight.

To operate properly, most explosives detection devices require what before you use them

a calibration and a significant warm up

b. samples fromt he sample traps

c. thorough cleaning

d. resetting

What is one way to communicate nonverbaly to your customers that you are professional, respectful, and can be relied upon for accurate and complete information?

a. dressing and grooming yourself appropriately

b. choosing your words very carefully

c. speaking slowly and loud enough

d. enuciating your words clearly

What can you do with your passengers to show you were listening and make sure you understood what they say to you?

a. Communicate verbally

b. Paraphrase what they said

c. Plan what you are going to say next

d. Brief them on what will happen next

You should check back with a customer after how many minutes when placing them on hold?

a. 30 seconds to one minute

b. Two or three  minutes

c. Four to five minutes

d. five to six minutes

The AMC Form 253 and AMC IM 19 are used for passengers to

a. comment on the service they received while traveling within AMC

b. obtain border clearance requirements while traveling overseas.

c. clear customs whle trveling from overseas to CONUS

d. sign up on th space availabel register

When briefing passenges on travel restriction, which documents will you ensure they possess, if required?

a. valid photo ID card, a leave for or pass, official military orders, a passport, and visas only

b. Valid photo ID, official military orders, a passport, visas, and AMC Form 30-FCG only

c. Valid poto ID card, a leave form or pass, official military orders , a passport, visas, and vaccination record only.

d. Valid photo ID card, official military ordrs, a passport, visas, vaccination record, and an AMC Form 30-FCG only

When making a roll call annoucement, which information should you give passengers first?

a. Your rank, name, mission number and destination of the flight

b. Give them operation details about a flight that may make them uncomfortable.

c. Them them to be travel ready and let them know when you change space-available categories

d. Give them a brief explanation of the roll call process to include categories and date and time of sign up

The first step when determining if a passenger is eligible to travel is to check

a. identification

b. travel restricions

c. baggage allowances

d. border clearance requirements

When checking the travel category to determine travel eligibility, one way dependents and family members are authorized to travel in space-required status is when they are

a. participating in school activites during the school year

b. traveling on temporary duty accompanied by the sponsor

c. traveling accoumpanied or unaccompanied on ordinary leave

d. issued official travel orders under emergeny leave conditions

When verifying trasportation authorizations for space-required passengers, what information should you check against the passenger's ID card of someone who is traveling on PCS orders.

a. Name, grade, and social security number

b. Unit, major command and unit address

c. If dependent travel is authorized and priority of travel

d. Signature of the unit commander and clear text address

During the task of determining eligibility for space-available travel, where may a dependent of a military member travel on emergency leave unfunded travel when accompanied by his or her sponsor

a. CONUS to CONUS only.

b. CONUS to overseas only

c. Overseas to overseas only

d. Overseas to CONUS

When making a flight information announcement about a departing flight that has delayed, you should update passengers every

a. 5 minutes

b. 10 minutes

c. 15 minutes

d. 20 minutes

d. 20 minutes

During the task of determing eligibility for space-available travel, a retired uniformed serive memeber may travel under

a. Category II

b. Category IV

c. Category VI

d. Category VIII

A passenger can be categorized as a Blue Bark passenger when the passenger is

a. a dependent whose sponsor is missing in action or a prisoner of war

b. traveling in conjuction with the death of a family member

c. onboard an aircraft but no on the manifest

d. a senor officer or senior public official

If an MEGP passenger wants to travel on a specific mission that departs at 0800 GMT, when is the latest time the MEGP can notify the ATOC of that intention

a. 0700 GMT

b. 0600 GMT

c. 0500 GMT

d. 0400 GMT

While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date and time of sign-up will you purge from the listing?

a. 22 Feb 09/0800

b. 25 Feb 09/1600

c. 22 Mar 09/1130

d. 25 Mar 09/1552

While selecting passengers for a flight, which would you select first?

a. Space-available passenger traveling on unfunded emergency leave

b. Space-available passenger traveling on environmental morale

c. Space-required passenger traveling on student orders to the academic location

d. Space-required passenger traveling on emergency orders to the emergency location

While selecting passengers for a flight, which would you select first?

a. Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900

b. Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700

c. Space-available category I passenger with a date and date of sign-up of 30 Apr 09 at 1100

d. Space-available category I passenger with a date and date of sign-up of 30 APr 09 at 1130

If a space-available passenger is not present for a roll call, you should

a. remove the passenger's name from the space-available register

b. skip the passenger's name and continue with the selection process.

c. make the passenger s not present on the space-available standby listing

d. pull the passenger's AMC Form 140 from the station file and call the passenger.

When preparing the DD form 2131 when individuals enter their name, grade, signature and date in the manifest certification blocks, they are certifying that.

a. anti-hijacking measures have ebeen conducted

b. all next of kin have been identified and contacted

c. all emergency point of contact information has een verified

d. all copies of the manifest have been distrubuted appropriately

When preparing the DD Form 2131 at a minimum, in how many copies will you complete and how are they distrubuted?

a. One copy; to the passengers

b. Two copies; one to the passenger and one for the destination station

c. Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to the aircrew

d. Four copies; one accompanies that aircraft to its final destination, one for the station file records, one to the aiarcrew, and one to the passenger.

You are passing meal orders to the in-flight kitchen for a C-5 that departs at 1015. What is the latest time you can pass a tentative and final meal order

a. 0755; 0915

b. 0820; 0930

c. 0745; 0945

d. 0925; 1000

When completing the AMC Form 162 if you are offering two meals on the flight, what must you do to the number of TWCF snacks and beverages requested?

a. Triple it

b. Double it

c. Add it to the number of meals ordered

d. Subtract it fromt eh number of meals ordered.

When completeing the AMC Form 162 from which two sources can you get the information to compute the total amount of monies collected from the passengers?

a. From the remarks section of the passengers' travel authorizations or frorm each of the blocks in section V of the AMC Form 162

b. The meal costs from the passenges' AMC Form 148/2s or from the remarks section of the passengers' travel authorizations

c. The meal costs from the passengers' AMC Form 148/2s or from each of the blocks in section V of the AMC Form 162

d. The meal costs from the passengers' AMC Form 148/2s or from each of the blocks in section V of the AMC Form 35

When determingin meal charges for a passenger traveling in group status, the only time ou will not charge a passenger for either a meal or a snack meal is when the member is

a. a foreign national or dependent

b. an enlisted group traveler in temporary duty status

c. an enlisted single traveler in temporary duty status

d. an enlisted traveler on pass not receiving sperate rations

When determining head tax charges for passengers, in which of the following circumstances will you charge the tax

a. a space-required passenger traveling on a militry aircraft from McGuire Air Force Base, NJ to Ramstein AB, Germany

b. A space-available passenger travelin on a military sircraft from McGuire Air Force Base, NJ to Ramstein AB, Germany

c. A sace-required passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ to Ramstein AB, Germany

d. A space-available passenger traveling on ca commercial-contracted aircraft from McGuire Air Force Basse, NJ to Ramstein AB, Germany

What is the first step in determine pet shipping charges?

a. Accept the payment

b. Determine the total pieces to charge

c. Detimine th amount ot charg for each piece based on the rate

d. Determine th passeng esingle rate for the channel being traveled.

What is the first when turning in cash collections?

a. Record all cash transactdions and meal charges on an AMC 148/2

b. Have your supervisor place all drawers in a safe, inside a secure area

c. Balance your cash drawer by taking out all the money you collected during your shift

d. Turn in four copies of the DD Form 2133 to finance and keep the last copy for the station file.

What must you do before forwarding the DD Form 1131 to finance for processing?

a. Pringt and attach a copy of the flight financial report to it

b. Have thhe passenger sign block 27 fo the AMC Form 79

c. Sign the boarding pass to show that you initiated the refund

d. Ensure that the gate area is clean, orderly and free of unauthorized perrsonnel.

What is the last sep when giving a passenger a refund?

a. Sign thhe boarding pass to show that you initiated the refund

b. Clearly mark the smaller bills to give the passenger change

c. Endorsee the back of the AF Form 796

d. Give the passenger the money out the change fund

You are downloading passengers off of a C-5.  Which passenger would you allow to download first.

a. A space-available passenger traveling on ordinary leave

b. A space-required passenger traveling on emergency leave

c. A space-available distinguished visitor traveling on ordinary leave

d. A Space-required passenger traveling on permanent change of station orders.

A passenger originating out of your station on emergency leave was manifested on the 02R1 mission, which has been delayed.  How many hours do you have to move the passenger

a. 24 hours

b. 36 hours

c. 48 hours

d. 72 hours

A commercial contracted has been delayed for aircraft maintenance issues and won't be fixed until the next day. For which of the following will the carrier be responisble at no cost to the passengers?

a. Meals and lodging only

b. Meal, lodging and per diem only

c. Meals, lodging and transportation only

d. Meals, lodging, transportation and per diem only

When manifesting passengers on a DD Form 2131 how will you account for the passengers; hand-carried bagage on the manifest?

a. Add the hand-carried weights to the passengers' body weight

b. Write the hand-carried weight in the column for hand-carried weight

c. Add the hand-carried weight to the passenger's checked baggage weight

d. You do not need to account for the passengers' hand-carried weight on the manifest

When receiving baggage from a terminating flight in the baggage claim area, you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage.  What is your next step.

a. Search the aircraft for the passenger who owns the baggage.

b. Turn the articles over to the TMF

c. mark them with the mission number and transfer them to the lost and found section.

d. Mark them with the mission number, remove all baggage tages, and secure them in a locked area

A passenger is presenting two pets for travel, but the border clearnce documentation for the animals does not meet the requirements.  What is your next step?

a. Remove the passenger fromt eh space-required register.

b. Place the passenger in duty standby status untile the pet is travel ready

c. Call the veterinary office and base to make an appointment for the passenger

d. Let teh passenger leave the pets behind the counter until she is able to fix the documents

A passenger has just reported a mishandled bag to you and cannot provide the boarding pass or baggage claim checks. What is your next step

a. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

b. Tell the passenger to report to the baggage service center for mishandled baggage tracer action

c. Report the passenger to the security forces for making a false baggage claim report

d. Process the passenger's baggage claim with documentation

You are preparing an AMC Form 134 for damaged bag.  Which of the follwoing would represent a valid case number for damaged bag?

a. 09-299

b. 09-51

c. D-009

d. P-009

A passenger has reported a lost bag from a commercial carrier before he or she entered the AMC system. Which form will you complete before you give a copy to the passenger?

a. AMC Form 47.

b. AMC Form 136.

c. AMC Form 134.

d. AMC Form 70.

a. AMC Form 47.

When you discover a found bag, what must you do before you secure the baggage?

a. Complete a mishandled baggage letter and place it inside the bag.

b. Place an AMC Form 20-ID on it and write the case number on the form.

c. Present it to customs officials for clearance and reflect this action on the AMC Form 134.

d. Send it to the BSC for tracer action within five days of finding it.

c. Present it to customs officials for clearance and reflect this action on the AMC Form 134.

You have determined who the owner is for a particular item and will need to send it to them as soon as possible. Which two forms will you use to accomplish this?

a. AMC Form 57 and AMC Form 70.

b. AMC Form 57 and DD Form 2131.

c. AMC Form 70 and AMC Form 20-ID.

d. AMC Form 20-ID and DD Form 2131.

a. AMC Form 57 and AMC Form 70.

You sent a piece of RUSH baggage to Elmendorf AFB, Alaska, on 23 Apr 09 at 1400 and you have not received confirmation that they received the bag. When is the latest you should follow-up with them to receive confirmation?

a. 22 Apr 09 at 1400.

1–118

b. 23 Apr 09 at 1800.

c. 24 Apr 09 at 1400.

d. 25 Apr 09 at 1400.

d. 25 Apr 09 at 1400.

Which part of the MLR lists the equipment that will be needed to on or offload cargo and whether security guards are required for the load?

a. Cargo Summary.

b. Payload Summary.

c. Special Interest Cargo.

d. Load/Unload Remarks.

d. Load/Unload Remarks.

Once you complete a manual AMC Form 77 for a particular mission, before it is forwarded to the records, reports, and analysis section the shift supervisor will

a. use it to brief the aircrew.

b. review it for accuracy and content and signs it.

c. transfer all of the data into the AMC Form 68.

d. file it in your personal information file for later use in your performance appraisal.

b. review it for accuracy and content and signs it.

When completing the AMC Form 77 times are recorded in

a. local time.

b. Julian time.

c. EST.

d. GMT.

d. GMT.

When completing the AMC Form 68 manually, when will the folder be closed out?

a. Daily at 2400 local time.

b. Monthly at 2400 local time.

c. Daily at 2400 GMT.

d. Monthly at 2400 GMT.

c. Daily at 2400 GMT.

What is the first step when giving a hazardous cargo briefing?

a. Signing the brief sheet.

b. Briefing the NEW.

c. Preparing yourself by learning about the load.

d. Briefing the identification number of all hazards.

c. Preparing yourself by learning about the load.

After you’ve received the necessary cargo documents from load planning personnel, before delivering it to the aircraft you must

a. make sure it is complete.

b. file it in the station file copy.

c. have the duty officer make necessary copies.

d. send it to the records section for quality assurance.

a. make sure it is complete.

Which is not a function of capability forecasting?

a. Monitors explosives shipments.

b. Accomplishing daily aircraft schedules.

c. Delivers documentation to and from the aircraft.

d. Coordinates SAAM/SAM.

c. Delivers documentation to and from the aircraft.

Capability forecasting personnel can request port-to-port explosives clearance no later than how many hours prior to mission departure time?

a. 12.

b. 24.

c. 36.

d. 48.

a. 12.

After reviewing AMC Form 56 section leadership will forward it to

a. the property disposition office for filing.

b. data records to consolidate and include in the 7107 report.

c. the base staging agency for inclusion in the national archives.

d. forward it to HQ AMC for inclusion in the RTDPC files.

b. data records to consolidate and include in the 7107 report.

In the AMC Form 56 what do you annotate in the cargo rehandled blocks?

a. Cargo cube.

b. Cargo net weight.

c. Cargo tare weight.

d. Cargo gross weight.

d. Cargo gross weight.

A shipper has called looking for a shipment, but your computers are down. How will you locate the shipment?

a. Conduct a physical search of the warehouse and cargo yard.

b. Call the receiver and ask if he or she has received the shipment.

c. Tell the shipper to call back when the computers come back up.

d. Complete an AMC Form 361.

a. Conduct a physical search of the warehouse and cargo yard.

When conducting tracer action in the GATES, which information will you use to track cargo?

a. Project code or DIC.

b. TCN or pallet ID.

c. CIC or accounting code.

d. TAC or manifest register number.

b. TCN or pallet ID.

You maintain transportation documentation. How long do you maintain the documents that pertain to military originating, terminating, and intransit airlift?

a. One current year plus one inactive fiscal year as permanent at the base staging area.

b. Two current years plus one inactive fiscal year as permanent at the base staging area.

c. One current year plus one inactive calendar year as permanent at the base staging area.

d. Two current years plus one inactive calendar year as permanent at the base staging area.

a. One current year plus one inactive fiscal year as permanent at the base staging area.

When maintaining transportation documentation, a CFP is filed

a. Julian date beginning with the start of the fiscal year.

b. calendar date beginning with the start of the fiscal year.

c. Julian date beginning with the start of the calendar year.

d. calendar date beginning with the start of the calendar year

a. Julian date beginning with the start of the fiscal year.

Blue Bark - Active duty members or US citizen employees of the DOD and/or their dependents traveling in conjunction with the death of the member, civilian employee or dependents when returning to the CONUS, following the death of the member, employee, or dependent.

coin assist-These passengers are dependents whose sponsors are missing in action, prisoners of war, or as otherwise designated by the DOD.

deportees-Passengers who fail to meet border clearance requirements and are refused entry must be returned by AMC to the nearest station where the passenger may secure proper border clearance documents.

differently abled passengers-The normal process for determining travel eligibility will be followed, along with an evaluation of required assistance for the differently abled passenger.

distinguished visitor-These passengers are senior officers (O-6 or civilian equivalent and above) or senior public officials.

final manifest-Once a mission has departed; GATES automatically records the boarding manifest as the final manifest.

head tax-The head tax applies to all Space-Available passengers who arrive/depart the customs territories of the United States (CTUS) to/from overseas locations on these missions.

ineligible passengers-Individuals are placed on the ineligible list based on their conduct, behavior, or illegal activity.

invited travelers-Passengers traveling at the invitation of a DOD Component, as authorized by the Joint Federal Travel Regulation, Volume 1, and the Joint Travel Regulation, Volume 2 shall have in their possession ITOs published by an approving authority.

Medal of Honor holders-These passengers will be personally assisted by the passenger service shift supervisor and afforded all privileges associated with DV assistance.

next of kin (NOK) of very seriously ill (VSI)-These passengers will be personally assisted by a passenger service supervisor and afforded all privileges associated with DV assistance.

opportune airlift-Any aircraft not on a scheduled channel mission which offers space for passengers, cargo, and/or mail is designated as opportune airlift.

oral communication-generally consists of talking face to face with a passenger, communicating by telephone, or making announcements over the terminal public address system.

other travelers-Travelers who do not fit into any of the categories shall have in their possession documentation showing their travel aboard DOD aircraft has been approved.

over shipments-Unmanifested air shipments of cargo or mail arriving at an AMC air terminal are considered over shipped.

premanifest-A premanifest is a listing of all passengers currently booked on a specific mission.

short shipments-Manifested air shipments of cargo or mail not located upon air cargo in-checking are considered short shipped cargo.