1. You must write every procedure that is going to be performed or was done on that pet and all the medication it is taking.
2. Consent forms (pet owner gives you permission)
3. Discharge Form.
4. Certificates.

Reasons for

Admitting a Patient

Reasons:

1. Owner cannot wait
2. The pet has been scheduled for a wellness exam, is sick or injured.
3. Pet admitted for boarding (stay overnight).
4. Dental or surgical procedure.
5. Blood work that takes time.

 When admitting a patient, you must always:

1. Give a copy of consent forms (a form that gives the vet permission) to the client.
2. Give the client an estimate. (how much will it cost)
3. Get accurate history.
4. Medication taken.

Who discharges the patient?

1. Most of the time the doctor discharges the patient if they have been at the hospital and sick. He will go over:

        -Post-operative care (how to care for the patient at home after it has had surgery)

         - Follow-up instructions

         - Medication

          -Bloodwork, etc.

   2.  Sometimes the technician discharges the patient.

Things You Must Go Over

When Discharging a Patient

1. Medications
2. Dietary Modifcations (changing the pet's diet/food)
3. Activity Level
4. Bathing or Water
5. Interacting with other pets
6. Caring of the incision
7. Rechecks
8. Suture removal (removing the stitches)
9. Dental care.

1. Neuter and spay
2. Vaccines
3. Rabbies
4. Health Certificate, Domestic and International

How Do You Take Care of Clients

Listening

How to Listen:

1. Prepare yourself.
2. Look at the speaker.
3. Concentrate on what is being said
4. Do not allow disturbance
5. Listen with empathy (show you understand and care)
6. Listen not only to what is being said, but also how.
7. Observing

How Do You Take Care

of Clients

Body Language

Body Language

1. The way you dress.
2. Your facial expressions.
3. Your eye contact.
4. Body movements.

1. Face the client.
2. Hold your arms at your sides or gently fold them.
3. Stand straight.
4. Keep your posture erect (tall).
5. Stay approximately one arm's length from the client.
6. Always wear the right attire (clothes).
7. Good hygiene.
8. Keep a relaxed facial expression.
9. Speak in a moderate and clear tone of voice.
10. Wear a name tag.

1. Vaccincations
2. Sick
3. Emergencies
4. Surgery: Routine or Complicated
5. Dental
6. New Pet Appointments: Get phone numbers.
7. Referrals
8. Follow-up
9. Bloodwork/X-Ray appointments

1. Feline pan/leu/ko/pe/ni/a (distemper)
2. Feline im/mu/no/de/fi/cen/cy virus (FIV) [cat has a weak immune system and gets sick easily)
3. Feline leukemia virus (Felv)
4. Feline infectious per/i/ton/i/tis (illness in stomach/intestines/organs)
5. He/mo/bar/ton/ella
6. Ringworm
7. Toxoplasmosis (illness caused by a parasite)
8. Rabies
9. Heartworm

1. Rabies
2. Canine infectious hepatitis
3. Par/vo/virus
4. Caninie dis/tem/per
5. Bord/e/tella bron/chi/sep/ti/ca (Kennel Cough)
6. Influenza (flu)
7. Lyme disease
8. Ehr/li/chia (caused by tick parasites)
9. RMSF
10. Ananplasma
11.  

Diseases in Dogs

continued....

11. Sar/cop/tis

12.  De/mo/dex

13.  Fleas

14. Ticks

15. Lep/to/spir/o/sis

16. Heartworm

17. Gi/ar/dia

18. Roundworm

19. Tapeworm

20. Hookworm

21. Whipworm

Types of Consent Forms

(Consent means to give approval - it's okay to do xxx to my pet)

1. Emergency Consent Form
2. Admittance Consent Form
3. Standard Consent Form
4. Anesthesia/Surgery Consent Form
5. Heartworm Exam Refusal (or consent) Form