Term
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Definition
| Activities that relate to the creation of goods and services through the transformation of inputs to outputs |
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Term
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Definition
| the creation of goods and services |
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Term
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Definition
| A global network of organizations and activities that supplies a firm with goods and services |
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Term
| 6 reasons domestic businesses change to international operations |
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Definition
1. Improve the supply chain
2. reduce cost (labor taxes tariffs)
3. improve operations
4. understanding markets
5. improve products
6. attract and retain global talent |
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Term
World Trade Organization
WTO |
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Definition
| international organization that helps promotes world trade by lowering barriers to the free flow of goods across borders |
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North American Free Trade Agreement
NAFTA |
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Definition
| A free trade agreement between canada, mexico and the us |
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Term
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Definition
| A European trade group that has 27 member states |
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Term
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Definition
| The purpose of rationale for an organizations existence |
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Term
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Definition
| How an organization expects to achieve its mission and goals |
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Definition
| The creation of a unique advantage over competitors |
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Term
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Definition
| Distinguishing the offerings of an organization in a way that the customer percieves as adding value |
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Term
| Experience Differenciation |
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Definition
| Engaging a customer with a product though imaginative use of the 5 senses so the customer experiences the product |
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Definition
| achieving maximum value as perceived by the customer |
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Term
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Definition
a method of analyzing the 5 forces in the competitive envionment
immediate rivals
potential entrants
customers
suppliers
substitute products
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Term
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Definition
| a project mgmt technique that employs three time estimates for each activity |
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Term
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Definition
| a project mgmt technique that uses only one time factor per activity |
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Term
| PERT and CPM both follow six basic step |
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Definition
1. Define the project and prepare the work breakdown structure
2. develop relationships among the activities. Decide which activities must precede and which must follow others
3. draw the network connecting all the activities
4. Assign time and/or cost estimates to each activity
5. compute the longest time path thorugh the network. this is called the critical path
6. use the network to help plan schedule monitor and control the project |
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Term
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Definition
1. create consistency of purpose
2. lead to promote change
3. build quality into the product, stop depending on inspections to catch problems
4.build long-term relationships based on performance instead of awarding business on the basis of price
5. continuosly improve product, quality and service
6. start training
7.emphasize leadership
8. drive out fear
9. break down barriers between departments
10. stop haranguing workers
11. suppert, help and improve
12. remove barriers to pride in work
13. institute a vigorous program of education and self improvement
14. put everybody in the company to work on the transformation
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Term
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Definition
| total quality mgmt requires a never-ending process of continuous improvement that covers people, equipment, suppliers material and procedures. every apsect of an operation can be improved perfection is the end goal never acheived but always sought |
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Term
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Definition
plan: identify the problem and make a plan
do: test the plan
check: is the plan working
act: implement the plan and document |
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Definition
statistically it describes a process, product or service wtih an extremely high capability.
also a program designed to reduce defects to help lower cost, save time and improve customer satisfation |
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Term
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Definition
define the project purpose scope and outputs and then identify the required process information keeping in mind the customer definintion of quality
measure the process and collect data
analyze the data ensuring repeatability and reproductibility
improve by modifying or redesigning existing processes and procedures
Control the new process to make sure performace levels are maintained |
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Term
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Definition
involving employees in every step of the production process.
1. building communication networks that involve employees
2. developing open suportive superiors
3. moving responsibility from both managers and staff to production employee
4. building high morale organizations
5. creating organization structures as teams and quality circles |
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Term
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Definition
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Term
Lean production checklist
5s's |
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Definition
Sort: keep what is needed and remove everything else from the work station
Simplify: arrange and use methods analysis tools to improve work flow and reduce wasted motion
Shine: clean daily emilinating all forms of dirt
Standardize: remove variation from the process by develoing standard operating procedures and checklist
sustain: review periodically to recognize efforts and to motivate to sustain progress
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Term
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Definition
when a supplir and a purchaser work together with open communication and a goal of removing waste and driving down cost
removal of unnecessary activities
removal of inplant inventory
removal of intransit inventory
obtain improved quality and reliability |
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Term
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Definition
| work cells often arranged in u shape containing several machines performing different operations. the cell produces one good unit at a time and ideally only after a customer orders them |
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Term
JIt
increased flexibility |
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Definition
| modern work stations can be easily rearranged to adapt to changes in volume, product improvement ar even new design |
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Term
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Definition
| allows cross trained employees to bring flexibility and efficiency to the work cell. employees can tell each other about problems and oportunities for improvement. feedback can be immediate |
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Term
JIT
reduce space and inventory |
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Definition
| reduces travel distance so also reduces inventory by removing space for inventory |
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Term
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Definition
build work cells for families of products
include large number of operations in small area
minimize distance
design little space for inventory
improve employee communication
use poka-yoke devices
build flexible or movable equipment
cross train workers to add flexibility |
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Term
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Definition
communicate schedules to suppliers
make level schedules
freeze part of the schedule
perform to schedule
seel one-piece-make and one-piece-move
eliminate waste
produce in small lots
use kanbans
make each operation produce a perfect part |
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Term
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Definition
| japanese word for card which has come to mean signal. moves parts through via a pull in the system |
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Term
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Definition
use statistical process control
empower employees
build fail-safe methods
expose poor quality with small lot JIT
provide immediate feedback |
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Definition
Scientific mgmt
industrial engineering |
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Term
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Definition
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Term
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Definition
continuous improvement of quality and productivity
american diabetes association utilizes in modern time to bring new program to capacity
they used plan do check act to implement as well as DMAIC
Andrew Muras
article supporting continuous improvement in todays world through networking social learning and knowledge management
Tesla motors according to Singh
they continuosly improve in research and development. they were able to lower their cost and get greater part of the market share.their model S over the year has increased in power and range of the electric but the price has decreased` |
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