Term
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Definition
| relating to another on such a level that you identify with their feelings |
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Term
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Definition
| when you feel or express COMPASSION for one's experience |
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Term
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Definition
Reception
Attention
Perception
Assignment of Meaning
Response |
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Term
| Common barriers to empathy |
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Definition
Constantly making personal comparisons
Presuming the speaker's meaning
Preparing your response
Filtering what you want to hear
Pematurely judging a statement |
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Term
| When giving feedback, you should... |
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Definition
Be clear, specific, and objective
Do not put it off
Critique adjustable behaviors, not permanent personality traits
Impart encouragement, not ridicule
Project a non-judgemental stance (make "I" statements) |
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Term
| When RECEIVING feedback you should... |
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Definition
Listen empathetically
Respond to the words that are said
Ask for examples
Show you understand
Monitor body language
Keep an open mind/progressive attitude |
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Term
| When RECEIVING feedback you shouldnt... |
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Definition
Interrupt
Distort
Be defensive
Dispute details
Retaliate/deflect criticism
Change the subject |
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Term
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Definition
| when superiority is bestowed to one culture over another |
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Term
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Definition
| prejudice based on race... distinguishing superiority/inferiority by race |
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Term
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Definition
| Selflessness...unselfish concern for the welfare of others |
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Term
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Definition
Excessive love of ones self. Conceit.
Lack of empathy
NOT JUST ANOTHER NAME FOR "SELFISHNESS"
...see "Paris Hilton" (jk....or am i?) |
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Term
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Definition
fact of having right to something
(exaggerated self-entitlement=belief that all of their needs deserve to be met and fully appreciated by others) |
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Term
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Definition
| Ability to maintain positive relationships with groups accross the board |
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Term
| What things do you consider when conveying a message? |
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Definition
Sender - Your credibility
Audience - do you understand them?
Message - valid ideas/applications
Channel - verbal or written?
Feedback - signs of comprehension |
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Term
| 3 basics for communication? |
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Definition
Habits (Scripts)
Intentions (what are you trying to gain)
Emotions (Response to changes) |
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Term
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Definition
| Neuro-Linguistic Programming |
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Term
| Tone, Words, Body Language...put them in order |
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Definition
Body Language=MOST
Tone=MIDDLE
Words=LEAST |
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Term
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Definition
| Visual, Auditory, Kinesthetic |
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Term
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Definition
| eye movement, breathing, gestures, voice, etc |
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Term
| 3 Keys to Successful Communication (name AND meanings) |
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Definition
Mirroring - paraphrasing
Validating - appreciating
Empathizing - identifying |
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Term
| "What I heard you say.." is an example of... |
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Definition
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Term
| "Based on that, I see your point..." is an example of... |
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Definition
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Term
| "From that perspective, you probably feel..." is an example of... |
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Definition
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Term
| What are some advantages of group dynamics |
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Definition
risk shift phenomenon
delegation of responsibility
ideas must acheive majority approval before a group will put it into action |
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Term
| disadvantages of group dynamics |
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Definition
Groupthink
decision making can take longer to accomplish
sacrifice of individuality
social loafing |
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Term
| conflicts of group dynamics |
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Definition
Lack of direction-lack of direction
Allocation-lack of resources
Verdict-decision making process
Conduct-not everyone is the same |
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Term
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Definition
| Attacks the group and its members |
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Term
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Definition
| Constant neg. feedback and opposition, no constructive suggestions |
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Term
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Definition
| Demands attention while ignoring group issues |
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Term
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Definition
Sees group time as periods for entertaining others and being amused
...see "dirty mags" (jk) |
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Term
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Definition
| Attempts to assume command, if they can't, they disrupt group process |
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Term
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Definition
| Misuses time to obtain advice on personal problems |
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Term
| Special interest advocate |
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Definition
| Disregards team vision and presents only the case for some group/cause |
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Term
| Initiator/Contributor (personality) |
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Definition
| Presents new ideas or perspectives |
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Term
| Information seeker (personality) |
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Definition
| Asks for facts and clarifications |
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Term
| opinion seeker (personality) |
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Definition
| asks for opinions to survey general climate |
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Term
| Information giver (personality) |
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Definition
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Term
| opinion giver (personality) |
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Definition
| Imparts values and opinions |
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Term
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Definition
| Provides explanations building on the contributions of others |
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Term
| Coordinator (personality) |
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Definition
| Identifies connection between ideas |
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Term
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Definition
| Clarifies ideas while integrating them with groups focus |
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Term
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Definition
| analyzes groups decisions |
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Term
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Definition
| Stimulates the group to higher productivity |
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Term
| Procedual technician (personality) |
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Definition
| Handles mechanical tasks (distribution/physical accomodations) |
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Term
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Definition
| Chronicles the groups decisions and progress |
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Term
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Definition
| Gives positive reinforcement |
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Term
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Definition
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Term
| Compromiser (personality) |
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Definition
| Attempts to resolve conflicts |
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Term
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Definition
| Keeps channels of communication open by supporting discourse |
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Term
| Standard Setter (personality) |
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Definition
| Establishes the group norms and accepted patterns of behavior |
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Term
| Visionary (Leadership style) |
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Definition
| empathetic; self-confident, and often catalysts of change |
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Term
| Affiliative (Leadership style) |
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Definition
| also empathetic, with strengths in cultivating relationships and managing conflict |
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Term
| Democratic (Leadership style) |
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Definition
| primarily encourage collaboration and teamwork, communicate/listen effectively |
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Term
| Coaching (Leadership style) |
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Definition
| leaders are emotionally self-aware, empathetic, and sklled at recognizing and developing potential of others |
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Term
| Commanding (Leadership style) |
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Definition
| rule by authority, and can suffer from lack of empathy |
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Term
| Pacesetting (Leadership style) |
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Definition
| set high standards and also exemplify them, yet often micromanage work and criticize rather than assist those who fail to meet expectations |
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Term
| 3 main leadership categories (according to the Lewin, Lipitt & White Study) |
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Definition
Authoritarian - One vision
*Democratic - Group goals
+Laissez Faire - Members considered individuals moving towards a goal
*most popular
+worst result |
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