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Definition
| activities producing intangible products, such as entertainment, transportation, and education. |
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| activities producing tangible products such as radios, newspapers, buses, and textbooks. |
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| activities involved in making products-goods and services-for customers. |
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| a product's ability to satisfy a human want or need. |
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Definition
| systematic direction and control of the processes that transform resources into finished products that create value for and provide benefits to customers. |
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| managers responsible for ensuring that operations processes create value and provide benefits to customers. |
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Definition
| set of methods and technologies used to produce a good or service. |
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| activities for one-of-a-kind or custom-made production. |
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| activities for producing standardized products for mass consumption. |
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Term
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Definition
| level of customer contact in which the customer need not be part of the system to receive the service. |
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Term
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Definition
| level of customer contact in which the customer is part of the system during service delivery. |
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Term
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Definition
| an activity or process that production does especially well with high proficiency. |
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Term
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Definition
| amount of a product that a company can produce under normal conditions. |
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Term
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Definition
| physical arrangement of production activities that groups equipment and people according to function. |
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Term
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Definition
| physical arrangement of production activities designed to make one type of product in a fixed sequence according to its production requirements. |
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Definition
| product layout in which a product moves step by step through a plant on a conveyer belt or other equipment until it is completed. |
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Term
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Definition
| the combination of characteristics of a product or service that bear on its ability to satisfy stated or implied needs. |
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Definition
| a dimension of quality that refers to how well a product does what it is supposed to do. |
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Term
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Definition
| a dimension of quality that refers to sameness of product quality from unit to unit. |
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Term
| Master Production Schedule |
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Definition
| a schedule showing which products will be produced and when, in upcoming time periods. |
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Term
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Definition
| a schedule showing daily work assignments with start and stop times for assigned jobs. |
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Term
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Definition
| assigned working times in upcoming days for each employee on each work shift. |
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Definition
| production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step. |
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Definition
| process of monitoring production performance by comparing results with plans taking corrective action when needed. |
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Term
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Definition
| operations control activity for ensuring that production decisions are being implemented. |
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Term
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Definition
| planning, organizing, and controlling the flow of materials from sources of supply through distribution of finished goods. |
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Term
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Definition
| the process of finding and choosing suppliers from whom to buy. |
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Term
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Definition
| the acquisition of the materials and services that a firm needs to produce its products. |
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Definition
| activities in transporting resources to the producer and finished goods to customers. |
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Definition
| the storage of incoming materials for production and finished goods for distribution to customers. |
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Term
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Definition
| receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods. |
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Term
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Definition
| a production system designed for smooth production flows that avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes. |
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Term
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Definition
| a type of lean production system that brings together all materials at the precise time they are required at each production stage. |
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Term
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Definition
| the action of ensuring that operations produce products that meet specific quality standards. |
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Term
| Total Quality Management (TQM) |
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Definition
| the sum of all activities involved in getting high-quality goods and services into the marketplace. |
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Term
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Definition
| principle of total quality management that holds that quality belongs to each person who creates it while performing a job. |
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Term
| Competitive Product Analysis |
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Definition
| the process by which a company analyzes a competitor's products to identify desirable improvements. |
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Term
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Definition
| the process of evaluating all work activities, materials, flows, and paperwork to determine the value that they add for customers. |
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Term
| Quality Improvement Team TQM |
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Definition
| tool in which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems. |
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Term
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Definition
| program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization. |
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Term
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Definition
| certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance. |
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Term
| Business Process Reengineering |
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Definition
| the rethinking and radical redesign of business processes to improve performance, quality, and productivity. |
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Term
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Definition
| flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer. |
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Term
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Definition
| principle of looking at the supply chain as a whole to improve the overall flow through the system. |
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