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CAP Exam Managment
Words to know for the Managment section of the CAP exam
171
Management
Professional
04/08/2015
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Term
ABILITY
 Definition
The actual skills an individual has to carry out actions and behaviors.
Term
ACCEPTANCE THEORY OF AUTHORITY
 Definition
Term
ACHIEVEMENT-ORIENTED LEADERSHIP
 Definition
Term
ADVERTISING
 Definition
Term
ARGYRIS THEORY OF MANAGEMENT
 Definition
Term
ATTITUDES
 Definition
REFLECT AN INDIVIDUAL'S FEELINGS ABOUT PEOPLE AND THINGS
Term
ATTRIBUTION THEORY
 Definition
Term
AUTHORITY
 Definition
Term
BEHAVIORAL THEORY OD DECISION-MAKING
 Definition
Term
BRAINSTORMING
 Definition
Term
BURAUCRATIC MANAGEMENT
 Definition
Term
CHANGING
 Definition
Term
CHARISMATIC MANAGEMENT
 Definition
Term
CLASSICAL THEORY OF DECISION-MAKING
 Definition
Term
COERCIVE/PUNISHMENT POWER
 Definition
Term
CONTEMPORARY MANAGEMENT THEORIES
 Definition
Term
CONTENT THEORIES
 Definition
Term
CONTINGENCY MANAGEMENT
 Definition
Term
CONTINGENCY MODEL OF MANAGEMENT
 Definition
Term
CONTROLLING
 Definition
Term
CRISIS PROBLEM
 Definition
Term
CRITICAL PATH METHOD (CPM)
 Definition
Term
DECISION TREE
 Definition
Term
DECISION-MAKING
 Definition
Term
DELEGATION
 Definition
Term
DELPHI TECHNIQUE
 Definition
Term
DEPARTMENTALIZATION OF WORK
 Definition
Term
DIRECTIVE LEADERSHIP
 Definition
Term
ELTON MAYO
 Definition
Term
EMOTION
 Definition
The physiological and psychological arousal of feelings caused by external stimuli which activates and directs behavior.
Term
EQUITY THEORY
 Definition
Term
ERG THEORY
 Definition
Term
EXPECTANCY THEORY
 Definition
Term
EXPERT POWER
 Definition
Term
EXTERNAL LOCUS OF CONTROL
 Definition
Belief that our behavior is controlled by fate, luck, or others.
Term
EXTRINSIC GOALS
 Definition
Term
FACILITIES
 Definition
Term
FIXED-ORDER INVENTORY CONTROL
 Definition
Term
FOUR P'S OF MARKETING
 Definition
Term
FRANK AND LILLIAN GILBRETH
 Definition
They aimed to eliminate unnecessary motions and reduce fatigue. They used motion pictures in their studies. Developed a system for classifying hand motions into 18 elements called therbligs(gilbreth spelled backwards).
Term
FREDRICK TAYLOR
 Definition
The Father of Scientific Management. He believed there must be an equal division of work between management and workers and that management should plan, select, train, and control whereas the workers should perform. Cooperation is necessary and all workers performing the same job should do it the same way.
Term
FREEZING
 Definition
Term
FRUSTRATION
 Definition
A defense mechanism individuals develop when they are blocked from achieving their goals.
Term
GANTT CHART
 Definition
Term
HALO EFFECT
 Definition
Generalizing one good trait for person's whole personality
Term
HAWTHORNE STUDY
 Definition
Term
HENRI FAYOL
 Definition
Term
HENRY GRANT
 Definition
Term
HERZBERG'S TWO FACTOR THEORY
 Definition
Term
HORN EFFECT
 Definition
Generalizing one bad trait for person's whole personality
Term
HUMAN RESOURCE MANAGEMENT
 Definition
Term
INSPIRATIONAL LEADERS
 Definition
Term
INSTITUTIONAL ADVERTISING
 Definition
Term
INTERNAL LOCUS OF CONTROL
 Definition
We have full control of our destiny, and we can get what we want if we work for it. We make our own destiny. These type of people are more successful.
Term
INTRINSIC GOALS
 Definition
Term
INTELLECTUAL ABILITY
 Definition
The knowledge to perform mental tasks.
Term
JOB COMMITMENT
 Definition
Term
JOB ENLARGEMENT
 Definition
Term
JOB INVOLVEMENT
 Definition
The degree of identification a person has with his/her job. (absenteeism, productivity, quality of work, ect.)
Term
JOB ROTATION
 Definition
Term
JOB SATISFACTION
 Definition
The general attitude a person has toward their job
Term
JOB SIMPLIFICATION
 Definition
Term
JUST-IN-TIME INVENTORY
 Definition
Term
LAW OF EFFECT
 Definition
Term
LAW OF SITUATION
 Definition
Term
LEADERSHIP
 Definition
Term
LEADING/DIRECTING
 Definition
Term
LEGITIMATE/TRADITIONAL POWER
 Definition
Term
LEWING CHANGE MODEL
 Definition
Term
LINE AUTHORITIY
 Definition
Term
LOCUS OF CONTROL
 Definition
The extent to which a person believes his/her behavior can influence the consequences of a behavior.
Term
MANAGEMENT
 Definition
Term
MANAGEMENT BY OBJECTIVES
 Definition
Term
MANAGEMENT OF EXCEPTION
 Definition
Term
MANAGERIAL/LEADERSHIP GRID
 Definition
Term
MARKET
 Definition
Term
MARKET SEGMENTATION
 Definition
Term
MARKETING CONCEPT
 Definition
Term
MARKETING MIX
 Definition
Term
MARKETING MIX
 Definition
Term
MARKETING RESEARCH
 Definition
Term
MASLOW'S HIERARCHY OF NEEDS
 Definition
Term
MCCLELLAND'S THEORY IF ACQUIRED NEEDS
 Definition
Term
MISSION STATEMENT
 Definition
Term
MOTIVATION
 Definition
Term
MYERS-BRIGGS TYPE INDICATOR TEST
 Definition
An instrument used to evaluate behavior and personality classifications by many organizations.
Term
NONCRISIS PROBLEM
 Definition
Term
NONPROGRAMMED DECISION
 Definition
Term
OPERATIONS MANAGEMENT
 Definition
Term
OPPURTUNITY PROBLEM
 Definition
Term
OPTIMIZING
 Definition
Term
ORDER LEAD TIME
 Definition
Term
ORGANIZATIONAL CHANGE
 Definition
Term
ORGANIZATIONAL CHART
 Definition
Term
ORGANIZATIONAL COMMITMENT
 Definition
The degree to which an individual identifies with an organization and it's goals.
Term
ORGANIZATIONAL DEVELOPMENT
 Definition
Term
ORGANIZATIONAL MANUAL
 Definition
Term
ORGANIZING
 Definition
Term
PARITY PRINCIPLE
 Definition
Term
PARTICIPATIVE LEADERSHIP
 Definition
Term
PARTICIPATIVE THEORY
 Definition
Term
PATH-GOAL THEORY OF LEADERSHIP
 Definition
Term
PERCEPTION
 Definition
The process by which people select, organize, interpret, and assign meaning to external forces.
Term
PERSONAL POWER
 Definition
Term
PETER DRUNKER
 Definition
Term
PHYSICAL DISTRIBUTION
 Definition
Term
PLANNING
 Definition
Term
POLICY
 Definition
Term
POSITION POWER
 Definition
Term
PROACTIVE CHANGE
 Definition
Term
PROCEDURE
 Definition
Term
PROCESS THEORIES
 Definition
Term
PROCESS-FOCUSED LAYOUT
 Definition
Term
PRODUCT ADVERTISING
 Definition
Term
PRODUCT-FOCUSED LAYOUT
 Definition
Term
PRODUCTION MANAGEMENT
 Definition
Term
PROGRAM EVALUATION AND REVIEW TECHNIQUE (PERT)
 Definition
Term
PROGRAMMED DECISION
 Definition
Term
PROJECTION
 Definition
Transferring your ideas, feelings, or attitudes to others
Term
PROJECTION
 Definition
Term
PSYCHOANALYTICAL VIEW OF LEADERSHIP
 Definition
Term
PYGMALION PROPHECY
 Definition
Term
PERSONALTIY
 Definition
How an individual interacts with others.
Term
PERSONALITY TRAITS
 Definition
Characteristics that decribe a persons behavior.
Term
PHYSICAL ABILITY
 Definition
The strenght, dexterity, and endurance to perform manual tasks.
Term
QUALITY CIRCLES
 Definition
Term
QUALITY STANDARD
 Definition
Term
QUANTITY STANDARD
 Definition
Term
REACTIVE CHANGE
 Definition
Term
REFERENT/CHARISMATIC POWER
 Definition
Term
REINFORCEMENT THEORY OF MOTIVATION
 Definition
Term
RESPONSIBILITY
 Definition
Term
REWARD
 Definition
Term
RISK PROPENSITY
 Definition
The amount of risk one is willing to take to get what they want.
Term
ROMANTIC VIEW OF LEADERSHIP
 Definition
Term
RULE
 Definition
Term
SAFETY STOCK
 Definition
Term
SALES ANALYSIS
 Definition
Term
SATIFICING
 Definition
Term
SCENARIOS
 Definition
Term
SCIENTIFIC MANAGEMENT
 Definition
Term
SCIENTIFIC METHOD OF DECISION-MAKING
 Definition
Term
SELECTIVE PERCEPTION
 Definition
Focusing on one attribute of a person
Term
SELF-FULFILLING PROPHECY
 Definition
Term
SOLDIERING
 Definition
Term
SPAN OF CONTROL
 Definition
Term
STAFF AUTHORITY
 Definition
Term
STANDARD
 Definition
Term
STEREOTYPING
 Definition
Mental pictures that represent oversimplified opinions and prejudiced attitudes of a common group
Term
STOCKOUTS
 Definition
Term
STRATEGIC MANAGEMENT
 Definition
Term
STRATEGY
 Definition
Term
SUPPORTIVE LEADERSHIP
 Definition
Term
SWOT ANALYSIS
 Definition
Term
SYSTEMS THEORY OF MANAGEMENT
 Definition
Term
TARGET MARKET
 Definition
Term
THEORY X
 Definition
Term
THEORY Y
 Definition
Term
THEORY Z
 Definition
Term
TOTAL QUALITY MANAMEMENT (TQM)
 Definition
Term
TRANSACTIONAL LEADERS
 Definition
Term
TRANSFORMATIONAL LEADERS
 Definition
Term
TRANSPORTATION TIME
 Definition
Term
UNFREEZING
 Definition
Term
UNITY OF COMMAND
 Definition
Term
VALENCE
 Definition
Term
VALUES
 Definition
The basic conviction of what an individual deems right or wrong, and desirable or undesirable
Term
VROOM & YETTON'S LEADERSHIP THEORY
 Definition
Term
W. Edward DEMING
 Definition
Term
WORK SPECIALIZATION
 Definition
Term
NAME 3 SPECIFIC WORKPLACE ATTITUDES
 Definition
Job satisfaction, job involvement, and organizational commitment
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