Term
| What was the problem that Garima Sharma faced? (p 1) |
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Definition
| Decision to release machinery to Yusuf before settling payment |
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Term
| Why Yatendra was excited about the Yusuf’s inquiry? (p 2) |
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Definition
| it was one of the first foreign enquiries received by the company after its expansion |
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Term
| Why Garima released the shipment to Yusuf in 2010 without payment? (p 2) |
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Definition
| he was a regular customer of the organization |
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Term
| What are the top-two sectors that provide the highest employment in India? (p 2) |
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Definition
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Term
| What percent of the exports in India is achieved by SMEs? (p 3) |
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Definition
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Term
| What are the factors that created a competitive business environment for SME’s in India? (p 3) |
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Definition
-liberalized regime encouraged FDI
-formation of WTO
-economic reforms in India |
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Term
| What is Ferro’s approach to international markets? (p 3) |
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Definition
| continuously adopting advanced technologies and designs in its manufacturing facilities |
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Term
| What is Ferro’s primary product? (p 3) |
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Definition
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Term
| What is the Ferro’s pricing strategy for overseas clients? (when they make what amount of payment?) (p 4) |
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Definition
10% in advance
35% after bill of lading
Remaining balance at time of delivery |
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Term
| When does Ferro offer competitive pricing to its overseas clients? (p 4) |
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Definition
| when they're short of orders and if the client has been to China |
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Term
| What are the pricing strategies of Ferro’s domestic and international competitors? (p 5) |
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Definition
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Term
| What percent of China’s GDP come from SMEs? (p 5) |
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Definition
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Term
| What is the major advantage of Chinese SMEs over Indian SMEs? (p 6) |
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Definition
| Lower labor costs and women in the workforce |
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Term
| What are the other advantages of Chinese SMEs over Indian SMEs? ( p 6) |
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Definition
| government support and regular availability of power |
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Term
| How does women employment differ between China and India? (p 6) |
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Definition
| women are more skilled in China vs India |
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Term
| What is the major challenge that Chinese SME’s face? (p 6) |
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Definition
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Term
| Why did the sale with SAIL fail? (everything rhymes ☺ p 6-7) |
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Definition
| they could not agree on the issue of advance payment |
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Term
| Why was the deal with Yusuf important? (p 8) |
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Definition
| This would be one of the first overseas orders that Ferro would complete |
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Term
| Why did Ferro fail to deliver the machinery on time? (p 8) |
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Definition
| Ferro had less capital due to its expansion program which affected turnaround time and led to delays in shipment |
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Term
| What percent did Yusuf offer to pay to release the shipment? (p 9) |
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Definition
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Term
| Why Yusuf didn’t make the agreed 35% payment? (p 9) |
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Definition
| outstanding payments from a third party in Saudi Arabia |
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Term
| What would happen if Yusuf refused to pay and Garima refused to release the shipment? (p 9) |
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Definition
| He would be asked to pay additional charges |
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Term
| What did Garima offer as a conflict resolution strategy? (p 9) |
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Definition
| They will share the demurrages |
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