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CCMP Exam: Vocab & Concepts
Vocabulary & Change Concepts
21
Other
Not Applicable
07/15/2024

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Term
Benefits
Definition
The quantitative and qualitative, measurable and non-measurable outcomes resulting from a change.
Term
Adoption
Definition
Choosing to accept and demonstrate a new way of thinking of behaving.
Term
Benefit Realization
Definition
The achievement of the expected outcomes of a change.
Term
Change
Definition
The transition from a current state to a future state.
Term
Current State
Definition
The condition at the time the change is initiated.
Term
Future State
Definition
The condition at the time when the benefits have been realized.
Term
Change Impact
Definition
How people, process, technology and the workplace are affected during the transition from current state to future state.
Term
Change Management
Definition
The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.
Term
Change Risk
Definition
An event or condition that, if it occurs, may have an effect on the change benefits.
Term
Change Saturation
Definition
When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change.
Term
Competency
Definition
The organizational or individual collection of knowledge, skills, and abilities
Term
Engagement
Definition
Stakeholder involvement and influence in the change process.
Term
Governance
Definition
The decision-making processes, applied by authorized individuals or teams, for approving/ rejecting, monitoring, and adjusting activities of a change management plan.
Term
Outcome
Definition
A specific, measurable result or effect of an action or situation.
Term
Readiness
Definition
The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change.
Term
Resistance
Definition
A stakeholder’s opposition to a change.
Term
Resistance Management
Definition
The process of addressing stakeholders' opposition to a change.
Term
Sponsor
Definition
The individual or group in the organization accountable for the realization of the benefits of a change.
Term
Stakeholder
Definition
An individual affected by a change.
Term
Sustainability
Definition
The ability to maintain the future state.
Term
Vision
Definition
The description of the future state
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