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Definition
| allows an organization to deal with market and environmental forces better than its competitors |
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| comprised of cultural, economic , legal-political, and educational conditions |
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| includes the people and groups with whom an organization interacts |
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| the persons, groups, and institutions directly affected by an organization |
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| creating value for and satisfying needs of constituencies |
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| customer relationship management |
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Definition
| strategically tries to build lasting relationships with and to add value to customers |
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| strategically links all operations dealing with resource supplies |
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| indicates conformance with a rigorous set of international standards |
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| managing with an organization-wide commitment to continuous improvement, product quality, and customer needs |
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| involves always searching for new ways to improve work quality and performance |
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| mett periodically to discusss ways of improving the quality of products or services |
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| is the system of shared beleifs and values that guides behavior in organization |
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| are beliefs and values shared by organizational members |
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| actively develops communications, and enacts shared values |
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| uses symbols to establish and maintain a desired organizational culture |
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| describes race, gender, age, and other individual differences |
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| involves pluralism and respect for diversity |
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| multicultural organization |
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| is based on pluralism and operates with inclusivity and respect for diversity |
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| is the belief that one's membership group or subculture is superior to all others |
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| is a hidden barrier to the advancement of women and minorities |
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| is when minority members adopt characteristics of majority cultures in order to succeed |
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| building an inclusive work environment that allows everyone to reach their full potential |
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