Term
| A charge card, such as American Express, carries no preset spending limit, and each month the user can pay all or part of the amount owed |
|
Definition
|
|
Term
| A certificate authority is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or a Web site. |
|
Definition
|
|
Term
| P-cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords. |
|
Definition
|
|
Term
| The B2B market is considerably smaller than the B2C market although it is growing more rapidly. |
|
Definition
|
|
Term
| The length of the sales process for typical B2B sale is much faster than for the typical C2C sale. |
|
Definition
|
|
Term
| The market for mobile commerce in North America is maturing much later than in Western Europe and Japan |
|
Definition
|
|
Term
| The american Consumer Satisfaction Index methodology developed at Ohio State is used to rate B2C Web sites. |
|
Definition
|
|
Term
| A key sector of wholesale e-commerce is spending on MRO goods and services. |
|
Definition
|
|
Term
| An electronic exchange enables competitors and suppliers to buy and sell goods, trade market information, and run back-office operations. |
|
Definition
|
|
Term
| The practice of market segmentation divides the pool of petential suppliers into subgroups usually defined in terms of demographic characteristics. |
|
Definition
|
|
Term
| AdMob is a mobile advertising provider that serves up ads for displays on B2B Web sites. |
|
Definition
|
|
Term
| Mobile coupon aggregators provide several promotions from a single retailer to lots of mobile phone users. |
|
Definition
|
|
Term
| Although conversion to an E-commerce or M-commerce system ebables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment. |
|
Definition
|
|
Term
| The two most widely used Web server software pachages are Apache HTTP Server and Microsoft Internet Information Services. |
|
Definition
|
|
Term
| The handheld devices used for M-commerce have few, if any, limitations that complicate their use. |
|
Definition
|
|
Term
| Digital certificates verify both purchaser and supplier identities in an e-commerce transaction |
|
Definition
|
|
Term
| The Secure Sockets Layer communications protocol secures sensitive data involved in E-commerce but without the use of encryption. |
|
Definition
|
|
Term
| It is estimated that B2C e-commerce represents only about 7% of total retail sales in the U.S. for 2009 |
|
Definition
|
|
Term
| Amazon had the most 2008 Web sales by dollar volume of all U.S. companies. |
|
Definition
|
|
Term
| G2C applications support the purchase of materials and services from private industry by government procurement offices, ebale firms to bid on government contracts, and help businesses revieve current government regulations related to their operations. |
|
Definition
|
|
Term
| Many manufacturers and retailers have outsourced the physical logistics of delivering merchandise to cybershoppers. |
|
Definition
|
|
Term
| The three basic components of a successful e-commerce model include content, commerce, and commodity |
|
Definition
|
|
Term
| Lack of trust in online sellers is one of the most grequently cited reasons that some consumers are not willing to purchase online. |
|
Definition
|
|
Term
| It is estimated that the number of mobile devices accessing the Internet will exceed 1 billion by 2013 |
|
Definition
|
|
Term
| An electronic exchange enables a frim's suppliers and competitors to interact |
|
Definition
|
|
Term
| Application developers as well as mobile Web sites and mobile operators are considered mobile ad publishers. |
|
Definition
|
|
Term
| Blind networds and premium blind networds are two forms of mobile advertising networks. |
|
Definition
|
|
Term
| The brokerage business adapted to the Internet faster than anty other arm of finance. |
|
Definition
|
|
Term
| Many banks offer mobile banking as an application download that enables users to check their balances, transfer funds, paybills, and find ATM locations. |
|
Definition
|
|
Term
| Phishing involves gathering data based on the Web sites users visit and the items on which they click. |
|
Definition
|
|
Term
| It is estimated that e-commerce contributes about __ percent to the total U.S. gross domestic product? |
|
Definition
|
|
Term
| The elimination of intermediate organizations between the producer and the consumer is called___? |
|
Definition
|
|
Term
| ___ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process. |
|
Definition
|
|
Term
| U.S. M-commerce sales for 2010 are expected to be in the neighborhood of ___? |
|
Definition
|
|
Term
| A(n)___ is a single Web site that offers many products and services at one Internet location. |
|
Definition
|
|
Term
| ___divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics. |
|
Definition
|
|
Term
|
Definition
ALL OF THE ABOVE
have a much higher redemption rate than paper coupons; can be sent to mobile shoppers; can be redeemed by scanning the barcode displayed on the web! |
|
|
Term
Conversion to an e-commerce or m-commerce system enables an organization to___?
|
|
Definition
| Increase the accuracy of order processing and order fulfillment |
|
|
Term
| Poor Web site performance frequently leads to? |
|
Definition
| Abandonment of e-commerce Web site. |
|
|
Term
| Authentication technologies are used by many organizations to___? |
|
Definition
| Confirm the identity of the user requesting ccess to information or assets |
|
|
Term
| A(n)___ card is issued to select employees to help streamline the traditional purchase order and invoice payment process. |
|
Definition
|
|
Term
| The MasterCard MoneySend service and Obopay are developing a service that enables people to transmit money to one another via____. |
|
Definition
|
|
Term
|
Definition
| was not profitable until more than seven years after it's start-up |
|
|
Term
| ___is a form of e-commerce in which the length of the sales process is typically days to months and there are several people involved in the decision making. |
|
Definition
|
|
Term
| Around ___ percent of U.S. Internet users have purchased an item online. |
|
Definition
|
|
Term
| The number of U.S. mobile Web sites over the next few years is expected to ___. |
|
Definition
|
|
Term
| Pricing mobile ads at cost per thousand view is abbreviated____. |
|
Definition
|
|
Term
| A(n)____ is a Web site that offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing and accessories. |
|
Definition
|
|
Term
| ___is a standard that spells out measures and security procedures to safeguard the card issuer, the cardholder, and the merchant including such things as installing firewalls, avoiding vendor default passwords, and restricting access to sensitive data on a need-to-know basis. |
|
Definition
|
|
Term
| ___refers to the use of any of several technologies to enforce policies for controlling access to digital media. |
|
Definition
| Digital rights management |
|
|
Term
| Based on the Supreme Court rulling in Quill Corp vs. North Dakota, Internet-based merchants need to apply sales tax only when___. |
|
Definition
| Buyers live in a state where the merchant has physical facilities. |
|
|
Term
| A(n)___ is a business that serves as an intermediary between your Web site and online merchants who have the actual products and retail expertise. |
|
Definition
|
|
Term
| A(n)___tag is an HTML code, not visible on the displayed Web page, that contains keywords representing your Web site's content. |
|
Definition
|
|
Term
| ____is an approach used to capture user provided data such as information from warranties and user registrations. |
|
Definition
| Explicit personalization technique |
|
|
Term
| The Wireless Application Protocol___ |
|
Definition
| serves as a Web browser on handheld, wireless devices. |
|
|
Term
| ___ is the conducting of business activities electronically over computer networks. |
|
Definition
|
|
Term
| ___ is a subset of e-commerce where all the participants are organizations. |
|
Definition
|
|
Term
| Government-to-consumer, goverment-to-business, and goverment-to-____ are all forms of e-government, each with different applications. |
|
Definition
|
|
Term
| ICANN created a ____ domain to help attract mobile users to the Web. |
|
Definition
|
|
Term
| ___ is the direct sale of products or services to consumers through electronic storefronts. |
|
Definition
|
|
Term
| A(N)___ joins competitors and suppliers alike to buy and sell goods, trade market information, and run back office operations. |
|
Definition
|
|
Term
| Mobile ad impressions are generally bough at a cost per thousand, cost per click, or cost per____? |
|
Definition
|
|
Term
| The amount of storage capacity and computing poer required of the e-commerce Web server depends on two things: the software that must run on the server and the ______? |
|
Definition
| Volume of transactions that must be processed. |
|
|
Term
| The most successful e-commerce solutions must be designed to be highly_____ so that they can be upgraded to meet unexpected user traffic. |
|
Definition
|
|
Term
| The two most widely used Web server software packages are Apache HTTP Server and Microsoft_______? |
|
Definition
| Internet Information Services |
|
|
Term
| ____ certificates are used to ensure that e-commerce transactions are made between the intended parties. |
|
Definition
|
|
Term
| Both purchaser and supplier identities are guaranteed by a third party organization called a (n) |
|
Definition
|
|
Term
| With the Secure Sockets Layer communication protocol, the data is always________ ensuring that your transactions are not subject to interception. |
|
Definition
|
|
Term
| All credit card customers are protected from paying more than _____ for faudulent transactions. |
|
Definition
|
|
Term
| Unlike a credit card, a smart card does not show your account number or ________ anywhere on the card. |
|
Definition
|
|
Term
| When Paying by cell phone, the payments can be linked to your bank account or added to your _____ |
|
Definition
|
|
Term
| _____ are software proframs that can follow a user's instructions and can also perform search and identification tasks for e-commerce shoppers. |
|
Definition
|
|
Term
| The five stages of B2B e-commerce include: 1)search and identify,2)select and negotiate, 3)purchase,4)_____,5) after-sale service. |
|
Definition
| Product and service delivery |
|
|
Term
| Four key challenges of e-commerce include: 1) defining an effective e-commerce model and ________, 2) dealing with consumer privacy conerns, 3) overcoming cosumer's lack of trust, 4) overcoming global issues. |
|
Definition
|
|
Term
| _____Occurs when someone uses your personal identifying information to commit fraud or other crimes. |
|
Definition
|
|
Term
| Nearly 1 billion users worldwide are expected to access the Internet via_____ in 2013 |
|
Definition
|
|
Term
| MRO purchases can often approach_____ percent of a manugacturing company's total revenue. |
|
Definition
|
|
Term
| The main measures of mobile advertising are the number of users reached, the click through rate, and the number of _____ users take. |
|
Definition
|
|
Term
| Through m-commerce, companies can reach individual consumers to establish ______ marketing relationships and communicate whenever it is convenient. |
|
Definition
|
|
Term
| The _____ is responsible for guaranteeing that the people or organizations granted digital certificates are, in fact, who they claim to be. |
|
Definition
|
|
Term
| Transaction processing systems support the capture and processing of detailed data necessary to update the fundamental business operations of the organization |
|
Definition
|
|
Term
| Transaction processing systems provide a high degree of support for management decision making |
|
Definition
|
|
Term
| With an OLTP system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions. |
|
Definition
|
|
Term
Capturing and gathering all data necessary to complete the processing of transactions is called data input. |
|
Definition
|
|
Term
| An ERP system ensures that the information needed for a single business function and all levels of management within that function is available |
|
Definition
|
|
Term
| Only the largest of the Fortune 500 organizations can afford or justify the expense of implementing an ERP system. |
|
Definition
|
|
Term
| For an organization implementing an ERP system, there is a major amount of effort required to load existing data from various sources into the new ERP database. |
|
Definition
|
|
Term
| Data mapping is the examination of each data item required for a new ERP system and determining the number of bytes required for data storage |
|
Definition
|
|
Term
| Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization |
|
Definition
|
|
Term
| Financial accounting consists of capturing and recording all the transactions that affect a company’s financial state and then using these documented transactions to prepare financial statements to external decision makers. |
|
Definition
|
|
Term
| Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers |
|
Definition
|
|
Term
| SMEs are exploring the use of hosted software to acquire, use, and benefit from new software even though it means extra complexity and high start-up costs |
|
Definition
|
|
Term
| Fortunately, disparities in IS infrastructure is not one of the international issues associated with the use of enterprise systems. |
|
Definition
|
|
Term
| TPS often perform activities related to customer contacts and thus play a critical role in providing value to the customer. |
|
Definition
|
|
Term
| The approach taken today by most organizations is to implement an integrated set of transaction processing systems from a diversity of various software vendors. |
|
Definition
|
|
Term
| While integrated transaction processing system solutions have been developed for SMEs, unfortunately, most of these have a high total cost of ownership and are difficult to install. |
|
Definition
|
|
Term
| An important step in processing transaction data is to check data for validity and completeness, a task called data correction. |
|
Definition
|
|
Term
| SME organizations were the first to take on the challenge of implementing ERP |
|
Definition
|
|
Term
| Two key benefits gained from successful implementation of an ERP system include gaining improved access to data for operational decision making and improved work processes |
|
Definition
|
|
Term
| Adoption of an ERP system will lead to a dramatic increase in the number of separate, stand-alone applications an organization must employ |
|
Definition
|
|
Term
| Adoption of an ERP system will lead to a dramatic increase in the number of separate, stand-alone applications an organization must employ. |
|
Definition
|
|
Term
| The individual application modules of an ERP system are designed to support best practices, the most efficient ways to complete a business process. |
|
Definition
|
|
Term
| Implementation of an ERP system provides an organization with an opportunity to also upgrade its technology infrastructure |
|
Definition
|
|
Term
| Organizations can experience difficulties in linking their ERP system to their B2B or B2C systems that can result in over $1 million a month in lost revenue. |
|
Definition
|
|
Term
| A key to the success of implementation of an ERP system is to make the transition from the old way of doing things to the new way as quickly as possible, cutting corners whenever possible. |
|
Definition
|
|
Term
| SMEs are too small to achieve substantial business benefits from the implementation of an ERP system. |
|
Definition
|
|
Term
| The ERP system for a manufacturing organization typically excludes SCM activities from its scope |
|
Definition
|
|
Term
| The BOM is a sort of roadmap that shows each step in the manufacturing process |
|
Definition
|
|
Term
| Sales ordering is the set of activities associated with all purchasing needed to support the sales functions including promotions, advertising, and marketing |
|
Definition
|
|
Term
| Customer support, sales management, and contact management are key features of a supply chain management system |
|
Definition
|
|
Term
| Since most ERP systems created by IS professionals from a single country, there are few language and culture issues associated with the use of such a system. |
|
Definition
|
|
Term
With ____, business transactions are accumulated over a period of time for processing in a single unit.
|
a.
|
online transaction processing
|
c.
|
batch processing
|
|
b.
|
real-time transaction processing
|
d.
|
enterprise resource processing
|
|
|
Definition
|
|
Term
____ involves updating one or more databases with new transactions.
|
a.
|
Data manipulation
|
c.
|
Date input
|
|
b.
|
Data storage
|
d.
|
Data collection
|
|
|
Definition
|
|
Term
The process used by leading companies to complete a business process in
the most efficient and effective manner are called ____.
|
a.
|
best practices
|
c.
|
current best approach
|
|
b.
|
streamlined processes
|
d.
|
none of the above
|
|
|
Definition
|
|
Term
____ involves reentering data that was not typed or scanned correctly.
|
a.
|
data editing
|
c.
|
data manipulation
|
|
b.
|
data correction
|
d.
|
data collection
|
|
|
Definition
|
|
Term
In an order processing system, a(n) ____ is printed at the warehouse from
which the order is to filled so that workers can correctly fill the order.
|
a.
|
pick list
|
c.
|
invoice
|
|
b.
|
customer order
|
d.
|
receiving report
|
|
|
Definition
|
|
Term
When a(n) ____ arrives from a supplier, it is matched to the original order
and the receiving report and a check is generated if all data is complete and consistent.
|
a.
|
order
|
c.
|
pick list
|
|
b.
|
invoice
|
d.
|
none of the above
|
|
|
Definition
|
|
Term
| A key feature on an enterprise resource planning system is that ____. |
|
Definition
ALL OF THE ABOVE
|
all transactions are processed in online transaction processing mode
|
|
it employs a database of key operational and planning information that can be shared by all
|
|
it is fully integrated with all of the organization’s e-commerce systems
|
|
|
|
Term
| The number and types of data items that must be loaded into a new ERP system depend on the ____ of the ERP implementation. |
|
Definition
|
|
Term
| Many SMEs elect to implement ____ ERP systems. |
|
Definition
|
|
Term
| The ____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another. |
|
Definition
|
|
Term
| Purchasing uses the information from the ____ to place purchase orders for raw materials |
|
Definition
| MATERIALS REQUIREMENT PLAN |
|
|
Term
| One of the functional units likely to benefit from use of a customer relationship management system is ____. |
|
Definition
|
|
Term
| The ____ takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand. |
|
Definition
| SALES AND OPERATIONS PLAN |
|
|
Term
| A(n) ____ system is central to a system and ensures that information can be shared across all business functions and all levels of management to support running and managing of a business. |
|
Definition
|
|
Term
| The essential characteristic of a ____ is that there is some delay between an event and the eventual processing of the related transaction to update the organization’s records. |
|
Definition
|
|
Term
| Organizations expect their ____ to ensure that data is processed accurately and completely, avoid processing fraudulent transactions, and reduce clerical and other labor requirements. |
|
Definition
| TRANSACTION PROCESSING SYSTEMS. |
|
|
Term
| Integrated information transaction processing system solutions for SMEs ____. |
|
Definition
| TYPICALLY COST A FEW HUNDRED TO A FEW THOUSAND DOLLARS. |
|
|
Term
| By upgrading and standardizing on its technology infrastructure, an organization can ____. |
|
Definition
ALL OF THE ABOVE
|
a.
|
eliminate a hodgepodge of multiple hardware platforms,operating systems, and databases
|
|
b.
|
reduce ongoing hardware and software maintenance
|
|
c.
|
reduce the training load for those people who must support the infrastructure
|
|
|
|
Term
| ____ is a task not associated with loading existing data into a new ERP system |
|
Definition
|
|
Term
| During the implementation of an ERP system, it is a good idea to ____. |
|
Definition
| DEFINE METRICS TO ASSESS THE PROGRESS OF THE PROJECT. |
|
|
Term
| Customization of a vendor’s ERP system is often required to ____. |
|
Definition
ALL OF THE ABOVE:
|
a.
|
to support additional data fields and/or filed sizes than what comes with the package
|
|
b.
|
enable your other business systems to work with the ERP package
|
|
c.
|
to meet specific regulatory requirements for your business
|
|
|
|
Term
| ____includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers. |
|
Definition
|
|
Term
| Retailers as well as manufacturers use ____ to match production to consumer demand and to allocate products to stores. |
|
Definition
|
|
Term
| Many business application software vendors are pushing the use of the ____ for SME to help them acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs. |
|
Definition
|
|
Term
| ____ are among the challenges that must be met by an enterprise system of a multinational company. |
|
Definition
ALL OF THE ABOVE:
|
Different languages and cultures
|
c.
|
Varying laws and customs rules
|
|
Disparities in IS infrastructure
|
|
|
|
|
|
Term
| With ____________________ software, anyone can see and modify the source code to customize it to meet their needs. |
|
Definition
|
|
Term
| The systematic process for developing a production plan for a manufacturing organization starts with ____________________ to develop an estimate of future customer demand. |
|
Definition
|
|
Term
| The recording of a sale and the creation of an accounts receivable entry indicating that a customer owes money for goods received is an example of ____________________ accounting. |
|
Definition
|
|
Term
| The objective of a CRM system is to capture data about every ____________________ a company has with a customer through every channel and store it. |
|
Definition
|
|
Term
| Transaction processing systems typically involve the processing of ____________________ input and output than MIS systems. |
|
Definition
|
|
Term
| With ____________________ processing, each transaction is processed immediately, without the delay of accumulating transactions into a batch. |
|
Definition
|
|
Term
| Many organizations have limited ____________________ among its TPS systems which requires that data into to one TPS must be printed out and manually reentered into other systems. |
|
Definition
|
|
Term
| TPS systems capture and process data that describe fundamental business ____________________. |
|
Definition
|
|
Term
| Data ____________________ ensures the validity and completeness of input data |
|
Definition
|
|
Term
| Trade ____________________ rules are international laws that set practices for two or more nations’ commercial transactions. |
|
Definition
|
|
Term
| Some countries have passed laws limiting the ____________________ flow of data linked to individuals. |
|
Definition
|
|
Term
Potential ____________________ security issues is considered a disadvantage of the hosted software model. |
|
Definition
|
|
Term
| There are many software vendors who offer ____________________ versions of their ERP or CRM software at a low monthly rental rate. |
|
Definition
|
|
Term
| Moving from a culture of simply selling products to one of placing the ____________________ is essential to a successful CRM deployment. |
|
Definition
|
|
Term
| Transaction processing systems use a large amount of input and output data to update the official ____________________ of the company about orders, sales, customers, and so on. |
|
Definition
|
|
Term
| At any time, the data in an online system reflects the ____________________ status. |
|
Definition
|
|
Term
| The ____________________ transaction processing systems of an organization must track the flow of data related to all the cash flows that affect the organization. |
|
Definition
|
|
Term
| The traditional transaction processing systems that support the ____________________ business function include inventory control, purchase order processing, receiving, and accounts payable. |
|
Definition
|
|
Term
| SME stands for small and medium-size enterprises where small is defined as an enterprise with less than ____________________ employees. |
|
Definition
|
|
Term
| The transaction processing cycle includes data collection, data editing, data correction, data storage, and ____________________. |
|
Definition
|
|
Term
| A(n) ____________________ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process. |
|
Definition
|
|
Term
During the late 1980s and early 1990s, many organizations recognized that their legacy TPSs lacked the ____________________ needed to coordinate activities and share valuable information across all the business functions of the firm. |
|
Definition
|
|
Term
| ____________________ are the most efficient and effective ways to complete a business process. |
|
Definition
|
|
Term
| When loading data into a new ERP system, ____________________ is required because legacy systems are likely to contain data that is inaccurate, incomplete, or inconsistent. |
|
Definition
|
|
Term
| Many SMEs elect to implement ____________________ ERP systems from vendors such as Apache, Compiere, and OpenBravo. |
|
Definition
|
|
