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planned changes based on expected situations |
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changes made in response to unexpected situations |
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subsystem adjustments required to keep the organization on course |
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altering the overall shape or direction of the organization |
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most common, least intense, least risky type of change often in reaction to internal pressures |
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incremental changes in reaction to external events or pressures |
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anticipatory and strategic change that redirects the organization "frame bending" |
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most intense, most risky type of organizational change "frame breaking" |
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ORGANIZATION DEVELOPMENT (OD) |
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planned change programs intended to help people and organizations function more effectively |
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neutralizing resistance by preparing people for change |
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systematically following up a change program for lasting results |
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people who quietly try to change the dominant organizational culture in line with their convictions |
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incompatible behaviors that make another person less effective |
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any factor that increases the chances of conflict |
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decision-making process among interdependent parties with different preferences |
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the gap between two parties’ BATNAs |
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five-step process involving development of multiple deals |
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