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| the formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate and work together to achieve an organization's goals |
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| the process by which managers select and manage various dimensions and components or organizational structure and culture so that an organization can achieve its goals |
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| organizational structure should be designed to match the set of contingencies- factors or conditions- that cause an organization the most uncertainty |
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| an organizational structure designed to promote flexibility so that employees can initiate change and adapt quickly to changing conditions |
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| an organizational structure designed to induce employees to behave in predictable, accountable ways |
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| a set of people who perform the same types of tasks or hold similar positions in an organization |
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| one box over many boxes over many boxes (President over VPs) |
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| Divisional Structure (Multi-Dimensional Structure) (M-Form) |
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| one box over many boxes (GM Corporate HQ over Presidents of Buick, GMC, Cadillac, Chevrolet) |
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| a divisional organizational structure that groups functions by types of product so that each division contains the functions it needs to service the products it produces |
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| a divisional organizational structure that groups functions by types of customers so that each division contains the functions it needs to service a specific segment of the market |
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| a division organizational structure that groups functions by region so that each division contains the functions it needs to service customers in a specific geographic area |
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| the set of managers whose responsibility is to supervise and oversee the divisional managers |
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