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Chapter 4
flash
23
Other
12th Grade
10/03/2017

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Cards

Term
Active listening
Definition
Giving the speaker you undivided attention, resisting urges to respond verbally, mentally focusing and concentrating on the messages being relayed
Term
Bias
Definition
To prejudge or have a one-sided opinion that influences your judgement negatively
Term
Body language
Definition
Body movements,sending a message without words
Term
Collo1uialisms
Definition
Slang or informal language
Term
Communicate
Definition
Transfer info from one party to another
Term
Communication cycle
Definition
Basic elements needed to communicate. Sender, Message, Channel, Receiver, Feedback
Term
Defensive
Definition
Response to protect oneself from a perceived threat
Term
Demeanor
Definition
How a person appears
Term
Discrimination
Definition
To unfairly treat an individual or group based on age, gender, race, etc.
Term
Displaced anger
Definition
Anger that is completely unrelated to the event that is presently occurring
Term
Enunciate
Definition
Vocalize, speak, pronounce, articulate
Term
Ethnic
Definition
A group of society defined by origin or race
Term
Feedback
Definition
Oral or nonverbal response such as repeating, restatement, questions
Term
Noncompliant
Definition
In a medical setting, refusing to obey the doctor's treatment plan
Term
Nonverbal communication
Definition
Communication without words
Term
Object info
Definition
Facts that are apparent to the observer; descriptive of findings that can be seen, heard, felt, or measured
Term
Open-ended questions
Definition
Questions that allow a person to formulate a response and elaborate
Term
Perceptions
Definition
Assumptions that people make based on their awareness
Term
Prejudice
Definition
Judgement formed prior to gathering all facts
Term
Reflective listening
Definition
To think about, dwell on, mull over, and study or weigh what has been said
Term
Sterotype
Definition
Generalized or oversimplified conception concerning an individual, group, or form of behavior
Term
Subjective info
Definition
Any info that the patient provides to the physician describing symptoms that exist in the mind
Term
Verbal communication
Definition
The use of language or spoken words to transmit messages
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