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Chapter 9
Final Exam Study Guide
14
Management
Undergraduate 2
04/29/2010

Additional Management Flashcards

 


 

Cards

Term
Formal Group
Definition
Formed by the organization
Term
Informal Group
Definition
Formed by friends
Term
Tuckman's 5 stage Theory of Group Development
Definition

Forming (how do i fit in?)

Storming (what's my role here)

Norming (what do other's expect of me)

Performing (how can i best perform my role)

Adjourning (what's next)

Term
Task roles
Definition
Task-oriented group behavior
Term
Maintenance roles
Definition
Relationship-building group behavior
Term
Norm
Definition
Shared attitudes, opinion, feelings, or actions that guide social behavior
Term
Ostracism
Definition
Rejection by other group members
Term
How are norms developed
Definition

1. explicit statements

2. critical events

3. primacy

4. carryover behavior from past

Term
Team
Definition
Small group with complimentary skills who hold themselves accountable for common purpose, goals, and approach
Term
Emotional Trust
Definition
having faith that someone will not misrepresent you to others or betray you
Term
Overall Trust
Definition
expecting fair play, the truth, and empathy
Term
Cross-functionalism
Definition
Team made up of technical specialists from different areas
Term
Groupthink
Definition
Janis's term for cohesive in-group's unwillingness to realistically view alternatives
Term
Social Loafing
Definition
decrease in individual effort as group size increases
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