Term
| computer-integrated manufacturing (CIM) |
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Definition
| The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes. |
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Term
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Definition
| A process that is highly automated and has a continuous production flow. |
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Term
| customer relationship management (CRM) |
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Definition
| A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns. |
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Term
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Definition
| The planned elimination of positions or jobs. |
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Term
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Definition
| Economies in which materials and processes employed in one product can be used to make other, related products. |
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Definition
| Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling. |
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Term
| high-involvement organization |
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Definition
| A type of organization in which top management ensures that there is consensus about the direction in which the business is heading. |
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Term
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Definition
| A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and consumers. |
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Term
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Definition
| A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed. |
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Term
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Definition
| Technologies that produce goods and services in high volume. |
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Term
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Definition
| An operation that strives to achieve the highest possible productivity and total quality, cost effectively, by eliminating unnecessary steps in the production process and continually striving for improvement. |
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Term
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Definition
| An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights. |
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Term
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Definition
| The movement of the right goods in the right amount to the right place at the right time. |
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Term
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Definition
| The production of varied, individually customized products at the low cost of standardized, mass-produced products. |
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Term
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Definition
| A form of organization that seeks to maximize internal efficiency. |
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Term
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Definition
| An organizational form that emphasizes flexibility. |
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Term
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Definition
| A successful effort to achieve an appropriate size at which the company performs most effectively. |
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Term
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Definition
| A design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customers’ needs. |
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Term
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Definition
| A business having fewer than 100 employees, independently owned and operated, not dominant in its field, and not characterized by many innovative practices. |
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Term
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Definition
| A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals. |
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Term
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Definition
| Loss of productivity and morale in employees who remain after a downsizing. |
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Term
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Definition
| The systematic application of scientific knowledge to a new product, process, or service. |
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Term
| time-based competition (TBC) |
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Definition
| Strategies aimed at reducing the total time needed to deliver a good or service. |
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Term
| total quality management (TQM) |
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Definition
| An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services. |
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Term
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Definition
| The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step. |
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