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Chapter 9: Enterprise Systems
Principles of Information Systems by Ralph Stair & George Reynolds
20
Other
Undergraduate 3
04/16/2011

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Term
batch processing system
Definition
a form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit or batch
Term
online transaction processing (oltp)
Definition
a form of data processing where each transaction is processed immediately, without the delay of accumulating transactions into a batch
Term
enterprise system
Definition
a system central to the organization that ensures information can be shared across all business functions and all levels of management to support the running and managing of a business
Term
transaction processing system (tps)
Definition
capture and process the detailed data necessary to update records about the fundamental business operations of the organization
Term
TPS objectives
Definition

  • ensure data is accurate and complete
  • avoid processing fraudulent transactions
  • produce timely user responses and reports
  • help improve customer service
  • achieve competitive advantage

Term
Order processing systems (type of TPS)
Definition
sometimes referred to as the "lifeblood of the organization"
Term
Accounting Systems (a type of TPS)
Definition
tracks the flow of data related to all the cash flows that affect the organization
Term
Purchasing systems (type of TPS)
Definition

includes:

  • inventory control
  • purchase order processing, receiving,
  • accounts payable

Term
transaction processing cycle
Definition
the process of data collection, data editing, data correction, data manipulation, data storage, and document production
Term
disaster recovery plan (DRP)
Definition
a formal plan describing the actions that must be taken to restore computer operations and services in the event of a disaster
Term
transaction processing system audit
Definition
a check of a firm's TPS systems to prevent accounting irregularities and/or loss of data privacy
Term
best practices
Definition
the most efficient and effective ways to complete a business process
Term

  • improved access to data for operational decision making
  • elimination of costly, inflexible legacy systems
  • improvement of work processes
  • upgrade of technology infrastructure

Definition
advantages of ERP (enterprise resource planning system)
Term

  • expense and Time in implementation
  • difficulty implementing change
  • difficulty integrating other systems
  • risks in using one vendor
  • risk of implementation failure

Definition
disadvantages of ERP
Term
sales forecasting
Definition
to develop an estimate of future customer demand
Term
sales and operations plan (S&OP)
Definition
takes demand and current inventory levels into account and determines the specific product items that need to be produced and when to meet the forecast future demand
Term
demand management
Definition
refines the production plan by determining the amount of weekly or daily production needed to meet the demand for individual producers
Term
detailed scheduling
Definition
uses the production plan defined by the demand management process to develop a detailed production schedule specifying production scheduling details, such as which items to produce first and when production should be switched from one item to another
Term
determines the amount and timing for placing raw material orders with suppliers
Definition
materials requirement planning
Term

 

  • contact management
  • sales management
  • customer support
  • marketing automation
  • analysis

 

Definition
key features of CRM
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