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| The ____ is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others. |
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| A ____ makes it possible to boot a computer into one of two installed OSs. |
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| Vista has a new 3D user interface called the ____ user interface. |
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| To protect a system against malicious attack, you need to verify that ____ software is configured to scan the system regularly and that it is up-to-date. |
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| The best way to give bad news is ____. |
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| To convert a FAT32 volume to an NTFS volume, first back up all important data on the drive and then use this command at a command prompt: ____, where D: is the drive to be converted. |
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| A file with a .bat file extension is called a ____ file. |
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| Currently, Microsoft offers four service packs for Windows XP. |
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| If a system is giving repeated startup errors or you have just removed several programs, you might want to search through ____ for processes left there by uninstalled or corrupted software that might be giving startup problems. |
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| Use a ____-bit OS if you need increased performance and your system has enough resources to support it |
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| The most significant certifying organization for PC technicians is the ____. |
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| Computing Technology Industry Association |
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| Knowing how to ____ a problem to those higher in the support chain is one of the first things you should learn on a new job. |
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| A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or .avi. |
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True or False
A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer. |
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True or False
A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer. |
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Term
| For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates. |
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| ____, under Windows Vista, is a summary index designed to measure the overall performance of a system. |
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| The ____ partition is the active partition of the hard drive. |
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| An applet has a ____ file extension. |
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| A(n) ____ is software that controls a computer. |
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| ____ a problem increases your value in the eyes of your coworkers and boss. |
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Term
| Use the ____ command to defrag the drive from a command prompt window. |
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| To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if performance improves. |
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| Troubleshooting begins by ____. |
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| From the ____ window, you can change the read-only, hidden, archive, and indexing attributes of the file. |
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True or False
An operating system manages hardware, runs applications, provides an interface for users, and stores, retrieves, and manipulates files. |
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| A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs or USB drive. |
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| The Windows utility ____ is used to remove configuration settings, such as the computer name that uniquely identifies the PC. |
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Definition
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| Most programs written for Windows have a(n) ____ routine which can be accessed from the Vista Programs and Features applet in the Control Panel, the XP Add Remove Programs applet in the Control Panel, or a utility in the All Programs menu. |
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Term
| A(n) ____ is a single window that contains one or more administrative tools such as Device Manager or Disk Management. |
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True or False
Current versions of Windows use DOS as the operating system. |
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Definition
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| Most PC support jobs require simply working with hardware and software. |
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Term
| During a normal Windows XP installation, setup causes the system to reboot ____ times. |
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Term
True or False
You can install an OS on a spanned or striped volume that uses software RAID. |
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Definition
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Term
| The ____ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges. |
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Term
| A console is saved in a file with an ____ file extension. |
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| When you back up the system state, the registry is also backed up to the folder ____. |
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Definition
| %SystemRoot%\repair\RegBack |
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Term
| Part of setting ____ is to establish a timeline with your customer for the completion of a project. |
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Definition
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Term
| For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates. |
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Definition
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Term
| You can use the ____ utility to zero in on the service or other program that is slowing down startup. |
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Term
| Files can end up in ____ segments all over the drive. |
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Definition
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Term
| By default, Vista automatically defrags a drive every ____. |
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Definition
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Term
| When you configure updates, if the PC doesn’t have an always-up Internet connection (such as dial-up), you might want to select ____. |
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Definition
| Notify me but don’t automatically download or install them |
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Term
| A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer. |
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Term
| A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive. |
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Definition
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| Windows Vista Ultimate offers language packs through ____. |
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Definition
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Term
True or False
The Windows desktop is itself a folder. |
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Definition
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Term
True or False
Editing the registry can be dangerous, so do this with caution and be sure to back up first! |
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Definition
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Term
| To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility. |
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Definition
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Term
True or False
Microsoft offers 64-bit versions for all Vista retail editions. |
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Definition
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True or False
When working with a customer, your primary job is to satisfy your boss. |
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Term
| A ____ computer is software that simulates the hardware of a physical computer. |
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True or False
The indexing service of Windows indexer has a high priority and take precedence over other programs. |
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Term
| To stop a process using Task Manager, select the process and click ____. |
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| A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation. |
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| To make sure that all hardware or software installed on the system is compatible with Windows Vista, use the ____. |
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| The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches. |
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Definition
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Term
| ____ is required if the customer must be told each key to press or command button to click. |
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Definition
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Term
True or False
System Information can be useful when strange error messages appear during startup. |
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Definition
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Term
| As a support technician, your goals can include ____ the user, as well as repairing the computer. |
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Definition
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Term
True or False
If you notice that performance slows after a system has been up and running without a restart for some time, suspect a memory leak. |
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Definition
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Term
| The ____ tab in Task Manager shows all users currently logged on the system. |
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Definition
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Term
| You can use the ____ utility to zero in on the service or other program that is slowing down startup. |
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Definition
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Term
| A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer. |
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