Term
| What is human communication (the definition)? |
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Definition
| - Process of stimulating meaning in the minds of others through verbal and non verbal communication. |
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Term
| What are the stages of initial interaction? |
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Definition
Entry – learning rules; communication is structured. Beginning of conversation.
Personal – Spontaneous; exchanging messages about attributes, beliefs and values.
Exit – Decision is made on wither or not we want to continue the relationship. |
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Term
| What are the 3 strategies used to reduce uncertainty? |
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Definition
Passive Strategies - We passively reduce uncertainty by watching people or passively seeking information.
Active Strategies – We actively reduce uncertainty when you find information from another party.
Interactively Strategies – We reduce uncertainty when we interactively obtain information directly. |
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Term
| What are the 3 types of attraction? Be able to identify different types of attraction? |
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Definition
Physical – More then what your born with.
Task – When your attracted to someone cause of a skill or a status he/she possesses.
Social – When you get attracted to someone cause like the idea of spending time with them. |
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Term
| According to the Speed Dating study you read for class (Houser, Horan, & Furler), what things lead to attraction? |
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Definition
| The first 30 seconds of a communication encounter you will be able to decide if you are attracted to them. Postive- Good Communication attraction. Negative - Attraction, negative qualities. “Thin Slicing” |
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Term
| What are the factors that influence attraction ? |
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Definition
Proximity – Physically close. Ex. Dating a co-worker cause always with them.
Similarity – attracted on the basis of how similar you are with someone.
Status – Attracted to someone on the means of how high your status is. Ex. Celebrity
Stability – How emotionally stable they are.
Reduced Uncertainty- If we know someone like us then we tend to like them. |
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Term
| What does Social Exchange Theory argue? |
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Definition
Definition- People enter relationships because they are rewarding and profitable.
Rewards – Getting back from the relationships. The awards your receive from the relationship
Costs – The costs you have to put into the relationship. |
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Term
| What does Social Learning Theory argue? |
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Definition
| It focuses on learning that occurs in the social context. Looking at what others do and acting the same way. |
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Term
| Be familiar with Eysneck’s Big three traits . |
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Definition
Extraversion – external focus, find external stimuli most interesting. Behaviors: social, assertive, dominant, active, care-free.
Neuroticism – Experience anxiety; opposite of emotionally stable. Communication behaviors – anxious, shy, tense, moody, depressive
Psychoticism – lack of control or restraint; Behaviors – aggression, creative, cold, impulsive. |
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Term
| What is communication apprehension? Goodness of fit? |
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Definition
Fear or anxiety associated with real or anticipated communication.
61 percent of variance comes from communication.
Goodness of fit- When temperament and environment compliment each other. Demands do not exceed skills. If demands do exceed skills adaptations are often negative. If you have level of CA then you will most likely find a job where communication demands are low. |
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Term
| How do Theory X, Y, and Z managers view employees? |
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Definition
Theory X – Believes workers are not motivated. Managers needed to be strong and forceful to get employees to work.
Theory Y – Assumes worker are highly motivated; Manager need to bring out natural tendencies.
Theory Z – Japanese Management; Collaborative decision making; Employess share the responsibility for success. |
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Term
| What is a tall organization? A flat organization? |
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Definition
Tall- Many levels, 6-8 employees per manager; Communication is limited.
Flat – Few levels, not a great distance from top to bottom; More open communication atmosphere. |
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Term
| What are the stages of organizational assimilation? |
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Definition
Vocational Socialization – People learn about different occupations. Ex. What firefighters do.
Anticipatory Socialization – process of job seeking; involves interviewing, choosing an organization, and preparing to enter the organization.
Encounter Stage – the first few months of the job;
Rule Shock – When employees experience does not match expectations.
Role Shock – When reality and expectations match.
Metamorphosis – experiences organizational members attempt to socialize the news cover. |
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Term
| What is vocalics? What are different types of vocalic cues? |
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Definition
The study of voice
Rate – Speed of message delivery (Fast/Slow)
Pitch – How hi or lo your voice is (Volume)
Tone – emotional feel of voice
Back Channel Cues – Vocal cues that signal when we want to talk or when we don’t.
Response Latencies – how long it takes for someone to formulate a response. Gap of silence between talking |
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Term
| What is space? Territorys? |
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Definition
Proxemics – The study of space.
Territory – tendency to feel a right of ownership over something. The right to a property or a geographical area.
Primary – something like your house; defend you territory.
Public – Reserve seat next to you by putting backpack in seat.
Personal space – the space you need from someone when communicating
Intimate space –0 – 1.5ft Romantic space
Personal Space – 1.5 – 4ft Friendship, social circle
Social Space – 4 – 12ft Business transactions
Public Space – 12ft+ Public Speaking |
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Term
| What kinesic cue communicates emotion? |
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Definition
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Term
| What are the 3 types of learning? |
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Definition
Cognitive Learning – Process of acquiring, integrating, and synthesizing knowledge.
Affective
Affective Learning – process of developing attributes, beliefs and values associated with knowledge
Behavioral Learning – Process of mastering psychomotor behaviors associated with knowledge |
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Term
| What makes up an instructor’s credibility? |
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Definition
Competence – teacher knows the material; organized
Character – teacher keeps word; trustworthy
Caring – Teacher shows interest in students. |
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Term
| What are the types of power an instructor can use? |
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Definition
Legimate- Based on position. (ie Teacher)
Coercive – Ability to punish. Power to punish or threaten punishment.
Reward – Power to give reward or remove punishment.
Expert – Power of information.
Referent – Liking; Power of association. |
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Term
| What are the types of student communication in the classroom (i.e., functional, relational, etc.)? |
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Definition
Relational – Get along better, develop relationship
Functional – gain information/clarification
Participation – Course expectation
Excuse Making – Explain why you or work was late
Sycophany – Sucking up |
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Term
| What are the 3 types of instructional influence? |
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Definition
3 different levels.
Compliance – “Just do it”; adapt knowledge/behavior just to get through class.
Identification – “It is a good idea”; Student understands why the behavior/knowledge is recommended.
Internalization – “it is a habit”; part of a student normal behavioral repertoire. Fully accepted that the behavior is appropriate. |
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