Term
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Definition
| Greet and acknowledge guests within 60 seconds or less from the time they are seated |
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Definition
Tourguide drinks and take the beverage order. Suggest appetizers by name before leaving to get drinks
Drinks - Sweet Tea, Fiji Water, Big Al's Cosmo, and Pina Colada |
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Definition
Sell the appetizer order
Apps- Bayou Broccoli and Marinated crab claws |
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Term
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Definition
Make and deliver non-alcoholic drinks within 2 minutes or less and alcoholic drinks within 4 minutes or less.
Stage and deliver the appetizer order within 8-10 minutes. |
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Term
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Definition
Tour guide entrees and take the entree order.
Entrees- Crawfish Po-Boy, Garlic Fillet |
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Term
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Definition
| Stage the table for entrees |
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Term
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Definition
| Use silent service with correct pivot point placement. Conduct 2 minute/ 2 bite checkback. |
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Term
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Definition
Half way through drop off dessert menu and tour guide desserts.
Desserts - Al's Creole Style Cheesecake and Sweet Deceit Cheesecake |
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Definition
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Term
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Definition
| Take dessert order. Sell coffee and after dinner drinks (Chocolate French Kiss Martini) |
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Term
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Definition
| Deliver dessert, after dinner drinks and coffee within 5-8 minutes |
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Term
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Definition
| Pickup and return payment within 2 minutes or less. Remind guests of E-Club |
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Term
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Definition
"Good afternoon/evening. Welcome to Copeland's! My name is Kenda. I'm grateful you decided to join us today. I understand this is your first time at a Copeland's"
"Let me tell you about our restaurant. We have a "from scratch" kitchen that serves New Orleans Creole Style seafood , steaks,and a wide variety of chef- crafted dishes. Currently, we are featuring (introduce current promotions)"
"If you have any questions please let me know" |
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Term
| Give guests a hot towel before they finish....(3) |
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Definition
*Crab Claws
*Jazzy Wings
*BBQ Ribs |
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Term
| When serving coffee offer guests (3) |
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Definition
*whipped cream
*milk (regular or skim)
*half and half |
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Definition
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