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Exam 2
Operations
23
Business
Undergraduate 1
03/26/2010

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Cards

Term
Production
Definition
the creation of finished goods and services using the factors of production; land, labor, capital, entrepreneurship and knowledge
Term
requirements for production (3)
Definition
1. Build and deliver products in response to the demands of the customer at a scheduled time
2. provide an acceptable quality level
3. provide everything at the lowest possible cost
Term
Efficiency
Definition
providing goods and services at the quickest or most cost effective rate
Term
Effectiveness
Definition
producing foods or services with the highest quality
Term
Production constraints
Definition
Time, labor, Capital, External factors
Term
Form Utility
Definition
usefulness of products
Term
Process Manufacturing
Definition
adding form utility by physically or chemically changing the components that go into the product TO CHARGE MORE
i.e. a baker making a cake
Term
Assembly Process
Definition
taking components and putting them together to create a new product
i.e. mass produced cake mix
Term
Continuous Process
Definition
long production runs of the same thing over and over (ex. oil)
Term
Intermittent Process
Definition
stop and go. based on order, change part of product like the color
Term
materials requirement planning (MRP)
Definition
computer assisted forecasting for needed parts and materials
Term
Enterprise Resource Planning (ERP)
Definition
computer assisted forecasting for needs of all aspects of the business (finance, HR, MRP, etc)
Term
JIT Inventory
Definition
"Just-in-time" show up AS SOON as you need it
Term
Flexible Manufacturing
Definition
machinery can do more than one job with very few changes. can make layout more efficient
Term
Lean Manufacturing
Definition
looking at process. what are you doing and try to reduce waste at every single step
Term
Mass Customization
Definition
provide different products to different customers on a large scale
ex- M&Ms makes a lot of different colors all the time, but you can order them to put one small change on it
Term
Six Sigma Quality
Definition
standard for production. get processes down to so less than 3.4 defects per million opportunities
Term
Statistical Quality Control
Definition
looks at PRODCUT
Term
Statistical Quality Control
Definition
looks at PRODUCT
Term
Statistical Process Control
Definition
looks at what you're doing to create products
Term
The Baldrige Award
Definition
largest prize given out for quality
Term
ISO 9000
Definition
internationally based standard for manufacturing
9000- production standards
Term
ISO 14000
Definition
environmental management and impact
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