Term
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Definition
-The process of using verbal and nonverbal messages to generate meaning within and across various contexts, cultures, and channels.
-Generating meaning: be known, and know others, feel understood |
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Term
| Transactional model of communication and how the elements interact to create meaningful communication |
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Definition
Seven elements:
1. Sender
2. Message
3. Channel
4. Receiver
5. Feedback
6. Environment
7. Noise |
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Term
| Communication environment |
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Definition
| -exchange of ideas, news, views, messages, information or emotions, due to influence of various elements that encompass us. |
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Term
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Definition
The fact or quality of being diverse; difference.
b. A point or respect in which things differ. |
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Term
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Definition
| -The concept of Cross cultural sensitivity encompasses the knowledge, awareness and acceptance of other cultures |
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Term
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Definition
| -interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects. |
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Term
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Definition
| -a form of linguistic prescriptivism in English aiming to avoid perceived and subconscious dehumanization when discussing those with disabilities. |
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Term
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Definition
-group of people working together
-linked in a common purpose
-tasks with higher complexity |
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Term
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Definition
| -naïve curiosity as opposed to certainty |
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Term
| Tuckman’s Model of Group Development |
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Definition
-Forming: first stage of team building; gathering information and impressions; forming stage of any team
-Storming: different ideas compete for consideration; addresses issues such as what problems they are really supposed to solve; growth of the team
-Norming: manages one goal and comes to mutual plan; take responsibility and have the ambition to work for the success of team goal
-Performing: function as unit as they find ways to get the job done smoothly and effectively without inappropriate conflict or the need for external supervision |
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Term
| Team member roles & how they relate to one |
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Definition
-institutional memory
-disinterested party
-devil’s advocate
-clarifier
-reality checker
-the whip
-cheerleader
-the organizer
-summarizer
-healer
-record keeper
-problem solver |
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Term
| Ways to manage problematic team members |
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Definition
-¬peer coaching: two or more colleagues reflect on current practices
-Meta communication: secondary communication about how information is meant to be interpreted; same message
-live redirect: change the path of something (redirect) |
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Term
| What is an easy way to PREVENT social loafing and other common problems in groups? |
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Definition
-develop rules of conduct
-create appropriate group sizes
-establish individual accountability
-encourage group’s loyalty
-implement peer evaluation
-write a team contract
-choose complementary team members
-minimize group size
-establish ground rules
Specifically define task
-create personal relationships
-highlight achievement
-establish task importance
-evaluate progress
-manage discussions
-engage individuals |
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Term
| Content level & relational level of messages |
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Definition
1. Immediacy/affection
2. Similarity/depth
3. Receptivity/trust
4. Composure
5. Formality
6. Dominance
7. Equality
8. Task orientation |
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Term
| Elements of a perception check |
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Definition
-Description of the behavior
-Alternate explanations
-Request for clarification |
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Term
| Signs, symbols, and examples of each |
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Definition
- Object, quality, or event whose presence or occurrence indicates the probable presence or occurrence of something else.
- Gesture or action used to convey information or instructions. |
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Term
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Definition
-The ability to modify your verbal and non-verbal communication and adopt the language of the majority in a particular situation
-People learn code switching to avoid negative stereotypes based on their accent or dialect |
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Term
| Videos & what concepts they addressed |
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Definition
-Video 5: Interpersonal Communication
-Everything communicates something
-Generally true interpersonal communication is face to face, dyadic, part of an ongoing relationship
-Why do we communicate? Physical, identity, social, practical goals
-Each message contains content level information, and relational level emotional meaning |
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Term
| What does Dr. Matsumoto’s research suggest? |
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Definition
- Facial expressions of emotion are innate rather than learned through cultural observation.
- Both blind and sighted competitors who didn't win the desired medal displayed polite "social smiles" during the medal ceremonies -- evidence that our ability to modify our faces to fit the social setting is not learned visually. |
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