• Created Equal Employment Opportunity Comission (EEOC)

• Prohibits discrimination in emplyment related decisions such as: Recruitment, Hiring, Firing, Layoffs, Compensation

Equal Pay Act

(EPA)

Age Discrimination in Employment Act

(ADEA)

Pregnancy Discrimination Act

(PDA)

American Disabilities Act

(ADA)

Reliability - Instrument gives consistent results

Validity- Instrument measures what it intends to measure

• Name
• Address
• Languages
• High School Degree
• Work Experience

• Age 
• Sex
• House 
• Rent
• Marital Status
• Physical Disabilities
• Religion
• Smoke
• Drink
• Arrested
• Day of High School Graduation

Resistance to Change

***Short answer***

-       Enjoy being a thorn in management’s side

- fear failure

- fear loss of personal prestige

- potential change is social interaction

- don't want more or less responsibility

- lack of understanding or trust

How to Overcome Resistance to Change

***Short answer***

-       Rewards as achieve milestones

- explain why important

- detail what change will occur

- outline how everyone will personally benefit

- involve workers

• When work Load is Low there is Low Performance (Boredom / Apathy)

• When work load is moderate performance is high (Motivation)

• When work load is too high performance is low (Anxiety/Tension)

Virtual Offices Rationale 

***Short answer***

 +    Faster decision making

+ cost reduction

+ stay at home mom/dads, older workers

- cant include/socialize workers

- challenge of monitoring

- time zones

- distractions

o   Affect Displays – facial expressions

-       Questions

- feedback

- suggestions 

- complaints

-       Focuses on coordinating activities

- problem solving

- peer support

- information sharing

- conflict resolution

-       Leading/motivating

- suggestions

- how to improve performance

- assignments 

- policies

- procedures

- rules

Trait Approach to Leadership 

***Short Answer**

• Based on early leadership research that assumed good leaders are born... not made
• List became long... no strong correlation between traits and great leaders
• Lost its validity
• Has once again become popular mechanism to examine leadership...research continues

Servant-Leadership Model of Leadership

***Short Answer***

Leaders care more for others over themselves and believe the mainresposibility is the organization's human resources.

Characterized by the following 

• Good Listeners of followers' needs, interests, goals
• Persuasive rather than directive towards goals
• Awareness of challenges and assists followers
• Empathetic towards followers'feelings and attitudes
• Steward of the firm... its resources and its people

- Add tasks to the job (higher skill level)

- Short-term positive results; long term still boredom

Add tasks to the job (same skill level)

- short term positive, long term boredom

-  Unions may disallow

- Add tasks to the job (higher skill level)

- Short-term and longer-term positive results

Maslow's Hierchy of Needs

#5 Physiological (Bottom)

Maslow's Hierarchy of Needs

#4 Safety

 Maslow's Hierarchy of Needs

#3 Love/Belonging

Maslow's Hierarchy of Needs

#2 Esteem

Maslow's Hierarchy of Needs

#1 Self-aculization

#1 Hygein Factors

- Job Dissatisfaction

#2Motivation Factors

- Job Satisfaction

+ trained, experience, familiarity,

- inbreeding ripple affect

+ New ideas, can train them how you want, change

- expensive, no experience

- People report to more than one boss

- expensive to maintain

- report to a functional and product manager

y axis - Concern for people

x axis - Concern for production

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SV + TI + TS / 3 (x A x F)

variety + identity + satisfaction / 3 ( x autonomy x feedback)

+ Fast, Non Threatening

- Probablilty of misunderstanding because no response from reciever

+ Clarification of message, reciever input

- More time consuming, threatening to sender