Conflict- 2 Types

Functional-serves the organizations interests-make optimal decisions

Disfunctional- Theatens Organizations interests-bad kind- group falls apart

Why People Avoid Conflict?

• Save Relationship
• Rejection
• Anger
• Intimacy
• Not worth the stress
• Failing

3 Desired Conflict Outcomes

• Agreement- both sides need to feel this is equitable
• Stronger Relationship- Build trust and Goodwill
• Learning- Promotes self awareness and creativity

SMART Goals

S- Specific Rather than Vague

M- Measurable to know whether goal is acheived

A- Attainable, Realistic but challenging

R-Results oriented, supports the companies vision

T- Timely, There is a target date for completion

• Too much emphasis on money
• Lacks the appreciation effect
• Time Gap between results and reward
• Extensive benefits turn into entitlements

• Use Non-Cash incentives
• Base solely on incentives\
• Have employees actively participate in creating the system

4 Layers of Organizational Culture

1. Observable Artifacts
2. Espoused Values
3. Enacted Values
4. Basic Assumptions

Observable Artifacts

Physical manifestations of what the culture looks like. Example is the clothing worn, symbols, stories, rituals, stated principles, manner of dress

Four Functions of Organizational Culture

1. Give members an organizational identity
2. Facilitates collective commitment
3. Promotes social system stability
4. Shapes behavior by helping members make sense of their surroundings

Types of Organizational Culture

1. Clan Culture
2. Adhocracy Culture
3. Market Culture
4. Hierarchy Culture

Decision Making Biases and Examples

1. Availability Heuristic- Lets go buy from All state, I just saw their commercial
2. Confirmation Bias- I want to buy a BMW, I'm going to research on the BMW website to see if its a good idea
3. Overconfident Bias- I'm sure I checked everyone of the examples, we don't need to look back, I never forget.
4. Hindsight Bias- I shouldn't have went out that night, I had way too much homework to do.

4 Decision Making Styles

1. Directive
2. Analytical
3. Conceptual
4. Behavioral- I am behavioral because I like dealing with people and talking openly about issues and there is low ambiguity  for what I believe

Greeting Card Exercise

1. Did a leader emerge
2. Team Conflict
3. Team Cohesiveness
4. Resources
5. Group Roles
6. (Process)