Term
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Definition
| a system of shared beliefs and values guiding behavior |
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Definition
| clear, well defined, and widely shared among org members |
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Definition
| the process through which new members learn the culture of an org |
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Definition
| what you see and hear when walking around an org |
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Definition
| found in the underlying values of the org |
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Term
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Definition
| beliefs and values shared by org members |
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Term
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Definition
| actively develops, communicates, and enacts shared values |
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Term
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Definition
| uses language and symbols and actions to establish and maintain a desired org culture |
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Definition
| involves practices that create meaning and shared community among org members |
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Definition
| process of taking a new idea and putting it into practice |
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Definition
| result in better ways of doing things |
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Definition
| result in new or improved goods or services |
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Definition
| result in ways for firms to make money |
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Term
| green/sustainable innovation |
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Definition
| reduces the carbon footprint of an org or its products |
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Term
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Definition
| biz innovation driven by a social conscience |
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Definition
| pursues innovative ways to solve pressing social problems |
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Term
| commercializing innovation |
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Definition
| the process of turning new ideas into salable products |
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Term
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Definition
| recognizes the potential for valuable innovation to be launched from lower org levels and diverse locations, including emerging markets |
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Definition
| creates products/services that become so widely used that they largely replace prior practices and competitors |
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Definition
| special creative units set free from the normal structure for the purpose of innovation |
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Definition
| tries to change the behavior of another person or social system |
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Term
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Definition
| results in a major and comprehensive redirection of the org |
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Term
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Definition
| bends and adjusts existing ways to improve performance |
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Term
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Definition
phase during which a situation is prepped for change.
done by; establishing a good relationship with ppl involved. help others realize that present behaviors don't work. Minimize expressed resistance to change. |
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Term
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Definition
phase where a planned change actually takes place.
done by; identifying new more effective ways of behaving. choosing changes in tasks, ppl, culture, tech, and structures. taking action. |
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Term
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Definition
the phase at which change is stabilized.
done by; creating acceptance/continuity for new behavior. providing necessary resource support. using rewards/pos. reinforcement. |
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Term
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Definition
| makes continual adjustments as changes are being implemented |
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Term
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Definition
| pursued change through formal authority and/or the use of rewards/punishments |
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Term
| rational persuasion strategy |
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Definition
| pursues change through empirical data and rational argument |
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Term
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Definition
| pursues change by participation in assessing change needs, values, and goals |
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Term
| human resource mgmt. (HRM) |
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Definition
| the process of attracting, developing, and maintaining a high-quality work force |
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Term
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Definition
| the economic value or people with job relevant abilities, knowledge, ideas, energies, and commitments |
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Term
| strategic human resource mgmt |
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Definition
| mobilizes human capital to implement org strategies |
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Term
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Definition
| occurs when someone is denied a job for non-job relevant reasons |
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Term
| equal employment opportunity (EEO) |
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Definition
| the right to employment and advancement without regard to race, sex, religion, color, or national origin |
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Term
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Definition
| an effort to give preference in employment to women and minority group members |
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| bona fide occupational qualifications |
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Definition
| employment criteria justified by capacity to perform a job |
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Term
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Definition
| the right to privacy on and off the job |
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Definition
| occurs when men and women are paid differently for doing equal work |
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Term
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Definition
| penalizes a woman in a job or as a job applicant for being pregnant |
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Term
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Definition
| penalizes an employee in a job for being over the age of 40 |
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Term
| employee value proposition |
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Definition
| the exchange of value between what the individual and the employer offer in the employment relationship |
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Term
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Definition
| the match of individual skills, interests, and personal characteristics with the job |
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Definition
| the match of individual values, attitude, and behavior with the org culture |
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Definition
| a set of activities designed to attract a qualified pool of job applicants |
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Term
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Definition
| provide job candidates with all pertinent info about a job and org |
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Definition
| choosing whom to hire from a pool of qualified job applicants |
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Term
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Definition
| a selection device gives consistent results over repeated measures |
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Term
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Definition
| scores on a selection device have demonstrated links with future job performance |
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Definition
| examines how job candidates handle simulated work situations |
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Term
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Definition
| evaluates applicants as they perform actual work tasks |
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Definition
| systematically influences the expectations, behavior, and attitudes of new employees |
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Definition
| familiarizes new employees with jobs, coworkers, and org policies and services |
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Term
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Definition
| occurs as an experienced person offers performance advice to a less-experienced person |
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Term
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Definition
| assigns early career employees as protégés to more senior ones |
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Term
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Definition
| younger and newly hired employees mentor senior executives, often on latest developments with digital tech |
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Term
| performance review or appraisal |
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Definition
| the process of formally evaluating performance and providing feedback to a jobholder |
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Term
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Definition
| uses a checklist of traits or characteristics to evaluate performance |
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Term
| behaviorally anchored rating scale |
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Definition
| uses specific descriptions of actual behaviors to rate various levels or performance |
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Term
| critical-incident technique |
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Definition
| keeps a log of someone's effective and ineffective job behaviors |
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Term
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Definition
| includes superiors, subordinates, peers, and even customers in the appraisal process |
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Term
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Definition
| compares one person's performance with that of others |
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Term
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Definition
| the process of managing how a person grows and progresses in a career |
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Term
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Definition
| the process of matching career goals and individual capabilities with opportunities for their fulfillment |
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Term
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Definition
| involves balancing career demands with personal and family needs |
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Term
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Definition
| are hired on temp contracts and are not part of the org permanent workforce |
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Term
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Definition
| work as needed and part time, often on a longer term basis |
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Term
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Definition
| awards pay increases in proportion to performance contribution |
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Term
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Definition
| plans provide one time payments based on performance accomplishments |
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Term
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Definition
| distributes to employees a proportion of net profits earned by the org |
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Term
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Definition
| allows employees to share in cost savings or productivity gains realized by their efforts |
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Term
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Definition
| give the right to purchase shares at a fixed price in the future |
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Term
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Definition
| nonmonetary forms of compensation such as health insurance and retirement plans |
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Term
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Definition
| help emplyees achieve better work-life balance |
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Term
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Definition
| programs allow choice to personalize benefits within a set dollar allowance |
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Term
| employee assistance programs |
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Definition
| help employees cope with personal stresses and problems |
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Term
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Definition
| an org that deals with employers on the worker' collective behalf |
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Term
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Definition
| a formal agreement between a union and an employer about the terms of work for union members |
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Term
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Definition
| the process of negotiating, administering, and interpreting a labor contract |
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Term
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Definition
| pay new hires less than workers already doing the same jobs with more seniority |
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Term
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Definition
| collection of people who regularly interact to pursue common goals |
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Term
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Definition
| the process of people actively working together to accomplish common goals |
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Term
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Definition
| the creation of a whole greater than the sum of its individual parts |
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Term
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Definition
| the tendency of some people to avoid responsibility by free-riding in groups |
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Definition
| officially recognized and supported by the org |
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Term
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Definition
| unofficial and emerges from relationships and shared interests among members |
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Term
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Definition
| designated to work on a special task on a continuing basis |
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Term
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Definition
| convened for a specific purpose and disbands after completing its task |
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Term
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Definition
| operates with members who come from different functional units of an org |
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Term
| employee involvement team |
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Definition
| meets on a regular basis to help achieve continuous improvement |
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Term
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Definition
| work together and solve problems through computer based interactions |
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Term
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Definition
| have the authority to make decisions about how they share and complete their work |
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Term
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Definition
| achieves high levels of task performance, membership satisfaction, and future viability |
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Term
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Definition
| the mix of skills, experiences, backgrounds, and personalities of team members |
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Term
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Definition
| have members with similar personal characteristics |
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Definition
| have members with diverse personal characteristics |
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Definition
| the way team members work together to accomplish tasks |
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Term
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Definition
| the ability of a team to perform well by using talent and emotional intelligence |
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Term
| stages of team development |
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Definition
1. forming - stage of initial orientation and interpersonal testing
2. storming - stage of conflict over tasks and working as a team
3. norming - stage of consolidation around task and operating agendas
4. performing - stage of teamwork focused on tasks
5. adjourning - stage of task completion |
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Term
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Definition
| a behavior, rule, or standard expected to be followed |
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Term
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Definition
| defines the effort and performance contributions expected of team members |
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Term
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Definition
| the degree to which members are attracted to and motivated to remain part of a team |
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Definition
| an action taken by a team member that directly contributes to the groups performance purpose |
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Term
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Definition
| an action taken by a team member that supports the emotional life of the group |
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Term
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Definition
| when any and all members contribute helpful task and maintenance activities to the team |
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Term
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Definition
| self serving and cause problems for team effectiveness |
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Term
| decentralized communication network |
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Definition
| allows all members to comm. directly with one another |
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Term
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Definition
| comm. flows only between individual members and a hub or center point |
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Term
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Definition
| contest one another's positions and restrict interactions with one another |
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Term
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Definition
| involves activities to gather and analyze data on a team and make changes to increase its effectiveness |
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Term
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Definition
| the process of making choices among alt. courses of action |
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Term
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Definition
| reached when all parties believe they have had their say and been listened to, and they agree to support the decision |
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Term
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Definition
| tendency for highly cohesive teams to lose their evaluative capabilities |
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Term
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Definition
| a disagreement over issues of substances and/or an emotional antagonism |
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Term
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Definition
| involes disagreements over goals, resources, rewards, policies, procedures, and job assignments |
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Term
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Definition
| results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes |
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Term
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Definition
| pretends that a conflict doesn't really exist |
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Definition
| plays down differences and highlights similarities to reduce conflict |
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Term
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Definition
| uses force, superior skill, or domination to win a conflict |
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Term
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Definition
| occurs when each party to the conflict gives up something of value to the other |
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Term
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Definition
| involves working through conflict differences and solving problems so everyone wins |
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Term
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Definition
| the removal or the substantive and/or emotional reasons for a conflict |
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Term
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Definition
| the confusion and discomfort that a person experiences when in an unfamiliar culture |
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Term
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Definition
| the ability to adapt to new cultures and work well in situations of cultural diversity |
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Term
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Definition
| rely on nonverbal and situational cues as well as spoken of written words in comm. |
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Term
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Definition
| emphasize comm. via spoken/written words |
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Term
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Definition
| people tend to do one thing at a time |
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Term
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Definition
| people tend to do multiple things at a time |
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Term
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Definition
| the study of how people use interpersonal space |
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Definition
| social norms are rigid and clear, and members try to conform |
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Term
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Definition
| social norms are mixed and ambiguous, and conformity varies |
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Term
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Definition
| the degree to which a society accepts unequal distribution of power |
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Term
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Definition
| the degree to which a society tolerates risk and uncertainty |
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Term
| individualism collectivism |
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Definition
| the degree to which a society emphasizes individuals and their self interests |
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Term
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Definition
| the degree to which a society values assertiveness and materialism |
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Term
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Definition
| the degree to which a society emphasizes short term or long term goals |
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Term
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Definition
| assumes that a generalized cultural value applies equally well to all members of the culture |
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Term
| intercultural competencies |
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Definition
| skills and personal characteristics that help us be successful in cross cultural situations |
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Term
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Definition
| resources, markets, and competition are worldwide in scope |
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Term
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Definition
| the process of growing interdependence among elements of the global economy |
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Term
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Definition
| the creation of domestic jobs by foreign employers |
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Term
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Definition
| shifts local jobs to foreign locations to take advantage of lower wage labor in other countries |
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Term
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Definition
| conducts commercial transactions across national boundaries |
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Term
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Definition
| firms purchase materials, manufacturing, or services around the world for local use |
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Term
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Definition
| a network of a firms outsourcing suppliers and contractors |
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Term
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Definition
| moves foreign production and jobs back to domestic locations |
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Term
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Definition
| local products are sold abroad |
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Term
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Definition
| foreign products are bought and then sold in domestic markets |
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Term
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Definition
| one firm pays a fee for rights to make or sell another company's products |
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Term
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Definition
| pays a fee for rights to use another company's name and operating methods. |
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Term
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Definition
| operates in a foreign country through co-ownership with local partners |
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Term
| global strategic alliance |
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Definition
| each partner hopes to achieve through cooperation things they couldn't do alone |
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Term
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Definition
| the local operation completely owned by a foreign firm |
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Term
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Definition
| establishes a foreign subsidiary by building an entirely new operation in a foreign country |
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Term
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Definition
| a global institution established to promote free trade and open markets around the world |
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Term
| most favored nation status |
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Definition
| gives a trading partner the most favorable treatment for imports and exports |
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Term
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Definition
| taxes governments levy on imports |
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Term
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Definition
| nontax policies that governments enact to discourage imports, such as quotas and import restrictions |
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Term
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Definition
| a call for tariffs and favorable treatments to protect domestic firms from foreign competition |
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Term
| global corporation or multination corporation |
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Definition
| has extensive international biz dealings in many foreign countries |
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Term
| transnational corporation |
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Definition
| an MNC that operates worldwide on a borderless basis |
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Term
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Definition
| where large global firms gain disproportionately from the global economy versus smaller firms |
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Term
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Definition
| involves illegal practices to further one's biz interests |
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Term
| foreign corrupt practices act |
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Definition
| makes it illegal for US firms and their reps to engage in corrupt practices overseas |
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Term
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Definition
| employ workers at very low wages, for long hours, and in poor working conditions |
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Definition
| the full-time employment of children for work otherwise done by adults |
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Term
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Definition
| possible profit loss because of fluctuating exchange rates |
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Term
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Definition
| possible loss because of instability and political changes in foreign countries |
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Definition
| forecasts how political events may have an impact on foreign investments |
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Definition
| culturally aware and informed on international affairs |
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