Term
| What are the three levels of OB? |
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Definition
1. Organization
2. Group
3. Individual |
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Term
| What is the task of an organizational manager? |
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Definition
| Use the tools of OB to increase organizational effectiveness |
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Term
| Term: Open system that takes resources from the external environment and converts them to goods/services which are then sent back to the environment for purchasing; collection of people who work together and coordinate actions to achieve a wide variety of goals |
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Definition
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Term
| What are four challenges to OB? |
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Definition
1. Changing social/cultural environment
2. Evolve globally
3. Advancing IT
4. Shifting work/employment relationships |
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Term
| What are three developments affecting OB? |
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Definition
-Shortening employment relationship (due to downsizing)
-Growth in # of contingent/temp employees
-Global outsourcing |
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Term
| What are two types of organizations? |
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Definition
-For-profit
-Not-for-profit |
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Term
| How does a not-for-profit organization reach its goal? |
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Definition
| By judging the effectiveness of the service |
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Term
| Term: Study of the behavior of organizations and people in them |
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Definition
| Organizational behavior (OB) |
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Term
| Term: Process of planning, organizing, leading, and controlling resources to increase effectiveness |
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Definition
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Term
| What are the three managerial roles? |
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Definition
1. Interpersonal
2. Informational
3. Decisional |
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Term
| What is the task of the interpersonal managerial role? |
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Definition
| Dealing with people (customers, employees, etc.) |
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Term
| What is the task of the informational managerial role? |
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Definition
| Generating/Sharing information |
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Term
| What is the task of the decisional managerial role? |
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Definition
| Actually making decisions |
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Term
| What are some types of interpersonal managers? |
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Definition
-Figurehead
-Leader
-Liason |
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Term
| What are some types of informational managers? |
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Definition
-Monitor
-Disseminator
-Spokesperson |
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Term
| What are some types of decisional managers? |
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Definition
-Entrepreneur
-Disturbance-handler
-Negotiator
-Resource allocator |
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Term
| What are the three types of managerial skills? |
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Definition
1. Conceptual skills
2. Technical skills
3. Human skills |
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Term
| Term: Skill of actually making decisions of the overall picture of the business |
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Definition
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Term
| Term: Skill of being able to operate equipment/software |
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Definition
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Term
| Term: Skill of being able to deal with people appropriately |
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Definition
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Term
| What is the equation of an open system (organization)? |
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Definition
Input -> Conversion -> Output
-Sell/buy
-Repeat |
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Term
| What are "The Big Five" personality types? |
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Definition
1. Extraversion
2. Neuroticism
3. Agreeableness
4. Conscientiousness
5. Openness to experience |
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Term
| Term: Personality with sociable, affectionate, and friendly/positive traits |
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Definition
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Term
| Term: Personality with negative emotional traits |
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Definition
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Term
| Term: Personality with the trait to get along with others |
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Definition
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Term
| Term: Personality with careful, persevering, and self-disciplined traits |
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Definition
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Term
| Term: Personality with risk-taking traits |
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Definition
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Term
| Term: Trait which determines how much you feel you/the environment is in control |
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Definition
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Term
| What does it mean to have an external locus of control? |
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Definition
| You feel you are not in control of occurrences |
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Term
| Term: Trait of the extent in which you control how you present yourself to others |
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Definition
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Term
| Term: Trait of extent of pride in self |
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Definition
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Term
| Term: Personality with the desire to achieve, competitive, urgent, impatient, hostile |
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Definition
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