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Friday Management Test 1
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89
Management
Undergraduate 3
10/01/2012

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Term
Dean Robert Sumichrast
Definition
11th dean for terry and started in 2007
- previously worked at LSU and VT
Term
Dean Sumichrast's goals/strategic plan
Definition
-improve rigor and relevance of undergrad program
- based on the promotions, good member community (alums) and job placement
• 45% job rate, now 78% due to:
-The number of internships have increased
-Alum have returned to recruit
-Specific classes have been created to further boost
Terry
- Business and community (alums) make Terry what it is
- added terry talks
- terry leadership speaker series (ILA)
- Rankings (top 30 for undergrad)
-Advice
- know where you want to work, network, andinternships
-Open Mic Sessions (ask ?'s and give feedback to dean)
- Goal for teacher evaluations is 75%
Term
Jill Walton

Lisa Bedgood
Definition
Director of Undergraduate services

Student Affairs Coordinator
Term
What are some student services? (4)
Definition
- Honors Day
- Graduation
- Terry Talks
- Terry alumni panel
Term
About how many Terry alumni are there?
Definition
60,000
Term
What are the common factors to individual derailment? (6)
Definition
- limited self-awareness
- unaware of how others perceive them
- learn too late that intelligence is not enough
- same talents that lead to early success are not the ones needed for later success
- flaws matter
- 2/3 will be fired due to management position
Term
definition of success with breakdown
Definition
belief that intelligence is fluid not fixed
- fixed = consistent across time and place
- fluid = assumes that intelligence is malleable and can change because they put in extra effort into mastering difficult tasks

- develop expertise through mindful, deliberate practice
- conscientiousness
- Proactive
- Have a learning goal orientation (learning new skills)
Term
T/F

You do not have to be all of these characteristics to be successful
Definition
True
Term
Common Factors of a strong brand
Definition
-Use creative and practical intelligence(street smarts)
-Develop self awareness (know about yourself)
- fundamental attribution error (typically not due to the
person but to the situation) ex. Vanderberg doesn't due
his work on time, therefore he is lazy and dumb
-Strong social skills (networking
- waiter/receptionist rule - seeing how you react to having to wait 20 minutes. do you have rapport?
-Managing emotions (3 parts)
- emotional intelligence (can you empathize with other
people?)
- positive emotion (being able to lead and separate your
anger/tension)
- Hardiness (maintaing composure under stress)
Term
Rapport definition
Definition
a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well
Term
What is the Eulogy exercise and what questions should you ask yourself?
Definition
What would you want people to stand up and say about you at your funeral (personally & professionally)

• Are you on the right paths to have those things said?
• How are you going to get on those paths?
• How are you going to strengthen those paths if you are on them/once you get on them?
Term
Worst types of leaders are _______ leaders especially for long term change
Definition
charismatic
Term
long scale change -

small scale change -
Definition
changing a division or entire company

changing the way a frontline manager deals with subordinates
Term
Common problems when you take a promotion
Definition
- took more time than allocated
- problems surfaced that were not identified beforehand
- coordination activities were not effective enough
- distractions
- capabilities of involved personnel not sufficient
- lower-level personnel training is not adequate
- uncontrollable factors in the external environment
Term
10 commandments: Commandement 1
Definition
Get to know what the organization is like
- use words such as them, us, we
- set up a volunteer basis activity
- listen to employees and thank them for their time
- publicize success - brag about what they do in front of others
- force field analysis
Term
Force field analysis
Definition
longer lines – represent forces that are strong
shorter lines – less impact, less important

• Force field analysis is a great way to have a conversation with employees and allows for you as a manager to grasp a strong sense about what actions need to be taken to move forward
• It’s important to focus on the things that are holding you back, opposed to how to propel yourself forward
Term
10 commandments: Commandement 2
Definition
Shared Vision/Common Direction
- what have you learned about the group so far?
- benefits from the group are?
- personal ramification you seek for them
- let group know they are important
Term
10 commandments: Commandement 3
Definition
Separate from the past
- don't make same mistakes the old manager made
- important to reinforce the aspects of the organization that bring value
Term
10 commandments: Commandement 4
Definition
Sense of urgency
- dont cry wolf
- complacency is not good, it doesn't advance the group
- can't do the same things we did in the past
Term
10 commandments: Commandement 5
Definition
Support a strong leadership role
- although you are the "appointed leader", each group will have that one person they will still look up to, SO DON'T BEAT THAT PERSON DOWN
Term
UGA Career Center Speakers and their descriptions
Definition
o Andrew M. Cain – Career Consultant, Terry- MKTG, Real Estate, Risk Management
o Laura Ledgerwood – Career Consultant, Terry – IB, MGMT, MIS & MIT
o Michelle Carter – Administer of Employee Relations – Career Consultant – ACCT & College of Pharmacy
o Megan Flora – Career Consultant – Terry – ECON, Finance, Music Business certificate
Term
How to write a resume?
Definition
- create a master list of what you have done
- what is your brand? things employers seek:
- teamwork, verbal communication, decision making/problem solving, obtaining and processing info, planning and organizing work
- the actual resume
- think before you write
- decide the purpose
- who is intended leader?
- what message should you send?
Term
SAIL
Definition
S- skills
A- achievement
I - impact
L - learned
Term
ACT panelists: Things we wish someone had told us (5)
Definition
1. Manage your money
2. Have fun your last year at UGA – no more fun with jobs
3. Time Management
4. Seek out a mentor
a. Establishing relationship who is older than you/ respect
5. Important to follow your passion
Term
Best relationships are: (3)
Definition
coffee
- professional relationships
beer
- relationships that can stand and fight for you
crisis event
- stand toe to toe
Term
Best classes took at UGA
Definition
- lessons in leadership (CEO's come to class)
-intro to acting (teaches you eye contact)
- new media institute (how tech. works today)
Term
Building your brand (4)
Definition
- never talk about drugs/alcohol
- create a professional image of yourself
- watching how you drink outside of college
- how you look is important
Term
being fired can...
Definition
be a good thing and open the door for a new opportunity
Term
In my last year of college I wish I had...
Definition
- study abroad
- spent more time with career services
- put together a list of "cool people"
Term
Worklife balance?
Definition
live life vertically
get ahead at a passion
actively decide what you are going to do
Term
T/F Should you see yourself as an equal in the business world?
Definition
true
Term
T/F we should not take the initiative since we don't know how to do something
Definition
false
Term
t/f do things outside of your comfort zone
Definition
true
Term
Great websites: (5)
Definition
lynda.com (info on software)

ted.com (inspirational talks)

kahnacademy.com (basic videos about courses)

techcrunch.com (new startups)

foudnation.kr (interviews)
Term
10 commandments: Commandement 6
Definition
Line up for Political sponsorship
- have a support system in the organization
Playing politics
- being manipulative, bias, or unfair
Avoiding politics is not the way to go
- you must navigate through the politics well
Key Sponsorships
- upper echelons show that change is high priority
- actively seek backing of informal leaders
- most important to determine precisely whose sponsorship is the mission, critical
Term
10 commandments: Commandement 7
Definition
Craft an implementation plan
- Nuts and bolts advice (what to do, when and how)(detailed plan)
- Best kept simple
- overly ambitious is demoralizing
- break change into staggered steps, deters burnout
- specific goals and responsibilities
- input from all levels
-PIRK
- P (em)power people to do something
- I information
- R reward them
- K knowledge (listening to people)
Term
10 commandments: Commandement 8
Definition
Develop enabling structures
- things that facilitate and spotlight the change
- practical and symbolic thing such as:
- use pilot studies or go pan-organization
- be participative through change
- change systems sequentially or simultaneously
- use a programmatic approach
- drive change bottom-up or top-down
- must be consistent
Term
10 commandments: Commandement 9
Definition
Communication
- over communicate until you drive someone nuts

Involvement- should communicate regularly and openly
- full involvement, communication, and disclosure are not called for in every situation but are powerful tools for: overcoming resistance and giving personnel a personal stake in the outcome of the change

Honesty
- once trust is broken you rarely trust that person again
Term
10 commandments: Commandement 10
Definition
Reinforce and institutionalize the change
- practice what you preach and lead by example
- make it a top priority to reward
Term
Andy Barksdale
Definition
- managing director of TRUPOINT partners (tech. start up offering reporting and insights to banks and credit unions)
- both him and his wife attended UGA
- lives in Charlotte with three children
- invented rollover minutes at BellSouth/Cingular
Term
Barksdale role
Definition
to push you to think about things that you wouldn't normally think about
Term
We have as students at UGA: (3)
Definition
- our youth
- potential to growth
- able to take risks
Term
T/F Life begins outside your comfort zone
Definition
true
Term
t/f Addison went for the biggest slice of cake because he wanted it and did something about it
Definition
true, this is the moral of the story and is an example realistic optimism
Term
t/f Challenges make life interesting and overcoming big challenges bring success in life
Definition
true
Term
t/f optimism you can't have too much of it
Definition
false, you can have too much of it
Term
t/f It is not the strongest who survive nor the most intelligent, but the one most responsive to change
Definition
true
Term
t/f when a company is thinking about evolving, their end is in sight
Definition
false, when a company is not evolving due to the outside changes, then it's end will be in sight
Term
1.0 Globalization
Definition
Columbus, World Wars, Great Depression
Term
2.0 Globalization
Definition
McDonalds (companies)
Term
3.0 Globalization
Definition
Individuals
Term
t/f technological innovation evolves everywhere
Definition
true
Term
Career definition
Definition
the pattern of work-related experiences that span the course of a person's life
- not an occupation
Term
Career Management definition
Definition
A lifelong process of learning about self, jobs and organizations; setting personal career goals; developing strategies for achieving the goals and revising the goals based on work and life experiences
Term
Why understand careers? (3)
Definition
- If we know what to look forward to, we can practice in planning for it
- as managers we need to understand the experiences of our employees and colleagues
- career management is good business- it makes financial sense
Term
New Career Paradigm: Discrete exchange means: (4)
Definition
- explicit exchange of specified rewards in return for task performance
- basing job rewards on the current market value of the work being performed
- engaging in disclosure and renegotiation on both sides as the employment relationship unfolds
- exercising flexibility as each party's interests and market circumstances change
Term
Old Career Pardigm: the mutual loyalty contract meant: (4)
Definition
- implicit trading of employee compliance in return for job security
- allowing job rewards to be routinely deferred into the future
- leaving the mutual loyalty assumptions as a politicial barrier to renegotiation
- assuming employment and career opportunities are standardized and prescribed by the firm
Term
Old paradigm: the one- employer focus meant: (4)
Definition
- relying on the firm to specify jobs and their associated occupational skill base
- employees identifying with and focusing on what is happening in their particular firm
- forgoing technical or functional development in favor of firm-specific learning
- doing the job first to be entitled to new training: making training follow jobs
Term
Old paradigm: the top down firm meant: (4)
Definition
- strategic direction is subordinated to "corporate headquaters"
- competitiveness and added value are the responsibility of corporate experts
- business unit marketing depends on the corporate agenda
- independent enterprise is discouraged, and likely to be viewed a disloyalty
Term
Old paradigm: Corporate allegiance meant: (4)
Definition
- project goals are subordinated to corporate policy and organizational constraints
- being loyal to the work group can be more important than the project itself
- financial and reputational rewards stem from being a "good soldier" regardless of results
- social relationships within corporate boundaries are actively encouraged
Term
New Paradigm: Occupational excellence means: (4)
Definition
- performance of current jobs in return for developing new occupational expertise
- employees identifying with and focusing on what is happening in their adopted occupation
- emphasizing occupation skill development over the local demands of any particular firm
- getting training in anticipation of future job opportunities; having training lead jobs
Term
New Paradigm: Organizational empowerment means: (4)
Definition
- strategic positioning is dispersed to separate business units
- everyone is responsible for adding value and improving competitiveness
- business units are free to cultivate their own markets
- new enterprise, spinoffs, and alliance building are broadly encourage
Term
New Paradigm: Project allegiance means: 4
Definition
- shared employer and employee commitment to the overarching goal of the project
- a successful outcome of the project is more important than holding the project team together
- financial and reputational rewards stem directly from project outcomes
- upon project completion, organization and reporting arrangements are broken up
Term
Realistic person
Definition
very meticulous
- stable, persistent and materialistic
ex. mechanic, waiter, engineer
Term
Investigative person
Definition
hypothesis, asks questions, seeks answers, curious, analytical, independent
ex. physicist, surgeon, economist
Term
Artistic person
Definition
occupation where creativity is involved
-Imaginative, emotional, impulsive
ex. Architect, voice coach, interior design
Term
Enterprising person
Definition
- Ambitious, energetic, adventurous
ex. Real-estate agent, HR manager, lawyer
Term
Social Person
Definition
- Generous, cooperative, sociable
ex. Counselor, social worker, clergy
Term
Conventional person
Definition
- Efficient, practical, obedient
ex. Word processor, accountant, data entry operator
Term
Emotional intelligence: (3)
Definition
- 40% of new managers fail within the first 18 months because they fail to build good relationships with peers and subordinates
- men and women with high emotional intelligence are seen as particularly gifted and may be promoted more rapidly
- advice- if you get promoted, listen to the funny feeling that is telling you if it will be a good decision
Term
Career Stages: Establishment
Definition
the person learns the job and begins to fit into the organization and occupation
Term
Career Stages: Advancement
Definition
person focuses on increasing own competence
o First 5/6 years, learn what you are really good at
Term
Career Stages: Maintenance
Definition
individual tries to maintain productivity while evaluating progress toward career goals
o If you have a mortgage, family, kids
o Scares you to jump ship, only do so when super confident
o Late 20s – early 40s
o Not to rock the boat
Term
Career stages: Withdrawal
Definition
Individual contemplates retirement or possible career changes
Term
Tasks of the newcomer:
Definition
• Negotiate an effective psychological contract
- Managing your uncertainty
- Expectations have not been met; you are not performing the tasks the company said you would be doing (6 months in)
• It is YOUR fault, talk to your management
• Manage the stress of socialization
• Make the transition from organizational outsider to organizational insider
Term
Newcomer-Insider Psychological Contracts for Social Support:

Protection from Stressors
Definition
-direct assistance in terms of resources, time, labor, or environmental modification
-What are the major risks/threats to the environment?
ex. supervisor cues newcomer to risks/threats
Term
Newcomer-Insider Psychological Contracts for Social Support:

Informational
Definition
-provision of info necessary for managing demands
- What do I need to know to get things done?
ex. Mentor provides advice on informal political climate in organization
Term
Newcomer-Insider Psychological Contracts for Social Support:

Evaluative
Definition
-feedback on both personal and professional role performances
-How am I doing?
ex. supervisor provides day-to-day performance feedback during first week on new job
Term
Newcomer-Insider Psychological Contracts for Social Support:

Modeling
Definition
- evidence of behavioral standards provided through modeled behavior
-Whom do I follow?
-ex. newcomer is apprenticed to senior colleague
Term
Newcomer-Insider Psychological Contracts for Social Support:

Emotional:
Definition
-empathy, esteem, caring, or love
- Do I matter? Who cares if I"m here or not?
ex. other newcomer empathize with and encourage individual when reality shock sets in
Term
Career functions provided by a mentor: (4)
Definition
-sponsorship
- facilitating exposure and visibility
- coaching
-protection
Term
Dual career partnership
Definition
a relationship in which both people have Important career roles
Term
Pressures of dual-career partnerships (3)
Definition
-time pressure
-jealousy
- precedence
Term
Mr. Thompson CEO of New York Times
Definition
-used to work for much larger company BBC
- he has to now answer to shareholders
- has a lot of experience in digital media and created iPlayer.
- brought BBC into digital age
- Thompson has think skin and did very well running BBC
Term
Dentsu (international marketing) acquisition of Aegis Group
Definition
- Dentsu used to send japanese employees to the new international companies, but now they find top talent with same values.
- two core values are entrepreneurial spirit and innovation
- the "dents way" means flexible and freedom, having a deep connection with clients with no constraints
Term
Mr. Ghandour (Aramex)
Definition
- Aramex leads the courier and logistics industry in the Middle East
- went public because they needed capital to break into middle eastern market. started on nasdaq, now on dubai exchange
- Mr. Ghandour and his associates had expertise in Middle East
Term
Br. Blanford and external communication

What are some challenges for him?
Definition
- external communication = when senior execs discuss financials or new growth strategies to the public or stakeholders
- Mr. Blanford did a poor job of communicating externally

- competition due to patent expiring
-predicting demand
Term
Netflix and Mr. Hastings

What are some challenges?
Definition
- restore confidence in investors
- criticism from DVD split
- competitors

- starting to create new original shows exclusive to Netflix
-wants to expand into new international markets
Term
Ridgway Quits as Virgin Atlantic CEO (UK airline)
challenges?
why is he leaving organization?
challenges of next CEO?
Definition
- high fuel prices
-tough competition

-CEO left because of rough times and too many hardships

- it will be tough for new CEO to make a profit in bad economic times
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