Term
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Definition
| the logical, stepwise approach that is used to make a choice between options, to solve a problem, or to resolve a dilemma. |
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Term
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Definition
anticipation of the need to make a decision some time in the future and making the decision in advance so that it will be implemented in a timely manner at the time when it is needed.
Preparing for if/when the original plan does not follow through. |
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Term
| Steps in decision making process |
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Definition
1. ID the problem:must be something that you can do something about.
2. Establish criteria: which factors play the largest roles in solving the problem
3. Weigh the criteria: assign a numeric value to each based on its importance.
4. Develop alternatives: determine dif options to solve the problem.
5. Analyze alternatives: weigh each option by measuring them against the criteria in step 2.
6. Choose an alternative: make the decision! The alternative with the highest number is probably the best and should be chosen.
7. Implement the decision: put it into play.
8. Evaluate the decision: see how it's working |
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Term
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Definition
| a difference between what is and should be. this sort of problem is both routine and predictable. |
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Term
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Definition
| a difference between what is and should be. this sort of problem is new, unusual, and often unpredictable. |
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Term
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Definition
| ones that are made routinely, where info can be transferred from one similar situation to the next. Usually used to solve structured problems. |
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Term
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Definition
| ones that though not yet programmed are of the routine type and can be programmed. can be used to solve structured problems. |
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Term
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Definition
| ones used to resolve unstructured problems. require some research and thought. not something you know or have done but something you can figure out. |
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Term
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Definition
| historical example of something similar to the current situation that can be used in the decision making process for unstructured problems. |
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Term
| decisions and managerial level |
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Definition
- type of decision made by a manager correlates with their management level.
- programmed decisions tend to be made by lower level management.
- non-programmed decisions tent to be made by upper level managers.
- higher management makes more challenging decisions. |
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Term
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Definition
| decision making style in which the person does not recognize a problem or chooses to avoid it; one who may make the choice not to make a decision. |
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Term
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Definition
| a decision making style in which the person recognizes existing problems and deals with them in a timely manner. |
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Term
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Definition
| decision making style in which the person is proactive and deals with potential problems before they happen. takes care of it and prevents it from happening again. thinking ahead. |
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Term
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Definition
- certainty: a situation in which the outcome of a decision is known and expected.
- risk: the unknown or uncertain factors or outcomes involved in making a decision.
- uncertainty: a situation in which the outcomes of a decision cannot be predicted with any degree of accuracy. |
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Term
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Definition
- good to do if it affects the whole group
- accommodations: situation where members feel they must accept the position of the dominant member of the group.
- de facto decisions: made passively with no obvious objections expressed. |
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Term
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Definition
| situation of the group starting to feel like keeping the peace is more important than the decision itself. some times better tp be in a group of people that don't know each other to avoid this. |
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Term
| Maximizing group decisions with brainstorming |
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Definition
| the info process of tackling a given problem by contributing as many ideas as possible (even if they aren't probably or possible, but just for inspiration) without analysis or criticism. |
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Term
| maximizing group decision making with nominal group technique |
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Definition
| a methodical, rational approach to making a group decision in which ach member contributes ideas, and alternatives are ranked to deduce a sensible, fair decision. |
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Term
| maximizing group decision making with delphi technique |
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Definition
| an approach to coming up with a group decision similar to the nominal group technique except that members do not meet but instead communicate and analyze ideas though written communications (like email or google doc) until consensus is reached. may not even know each other. ever time efficient. |
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