Shared Flashcard Set

Details

Guest Room Management
Final Review
15
Management
Undergraduate 2
05/06/2012

Additional Management Flashcards

 


 

Cards

Term

The name of one

non-revenue producing department

in a hotel

Definition
Accounting Department, Housekeeping Department, Maintenance Department
Term

The type of hotel that meets 

guests basic needs

Definition
Economy Hotel
Term
The type of hotel that appeals to the largest segment of the travling public
Definition
Mid-Market Hotel
Term
A situation when housekeepings room status differs from front desk room status information
Definition
Room Status Discrepancy
Term
Name of the company that provides hotels with valuable market research information
Definition
Smith Travel Research
Term
Guestrooms that Room Attendants generally clean first
Definition
Checkouts
Term
This should be cleaned first in a room
Definition
Make the bed. In case the guest gets back while cleaning with the bed done first it gives a perception of a clean room
Term
This report is what guestroom cleaning assignments are based off of
Definition
Room Status Reports
Term
When is the average time frame when turndown service is completed?
Definition
6:00 pm-8:00pm
Term

Name 3 items in a housekeeper's hand caddy

 

Definition
All purpose cleaner,dusting solution, bowl brush
Term
This provides a clear picture of the lines of authority and channels of communication in a department
Definition
Organization Chart
Term
The type of standard that states not only what must be done by also how the job must be done
Definition
Performance Standards
Term
Name the two types of inventories
Definition
Recycled and Non-recycled
Term
This indicates how often items on area inventory lists are to be cleaned or maintained
Definition
Frequency Schedules
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