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Health Management Final
100+ Cards
110
Health Care
Graduate
11/29/2011

Additional Health Care Flashcards

 


 

Cards

Term
Healthcare Organization (HCO)
Definition
A formal legal entity that reaches across the panorama of medicine, other clinical disciplines, and business to identify and deliver care to its community.
Term
Stakeholders
Definition
Individuals or groups who have a distinct interest in the organization.
Term
Customers
Definition
Patients and others who use the services of the organization and generally compensate the organization for those services; also, by extension, other units within the HCO that rely on a particular unit for service.
Term
Providers
Definition
Institutional and personal caregivers such as physicians, hospitals, and nurses.
Term
Intermediary
Definition
A payment agent for healthcare insurance (e.g. Medicare intermediaries that pay providers as agents for CMS).
Term
Medicaid agency
Definition
The state agency handling claims and payments for Medicaid.
Term
Government regulatory agencies
Definition
Agencies with established authority over healthcare activities.
Term
Certificate of Need (CON)
Definition
Certificates or approvals for new services and construction or renovation of hospitals or related facilities; issued by many states
Term
Quality Improvement Organizations (QIOs)
Definition
External agencies that review the quality of care and us of insurance benefits by individual physicians and patients for Medicare and other insurers.
Term
Health Insurance Portability and Accountability Act (HIPPA)
Definition
A 1996 Federal act that establishes standards of privacy for patient information.
Term
Primary care practitioners
Definition
Initial contact providers, including physicians in family practice, general internal medicine, pediatrics, obstetrics, and psychiatry; nurse practitioners; and midwives.
Term
Referral specialists physicians
Definition
Doctors who care for patients referred by primary care practitioners on a limited or transient basis; likely to manage episodes of inpatient care.
Term
Hospitalists
Definition
Physicians who manage broad categories of hospitalized patients.
Term
Equal employment opportunity agency
Definition
Government agencies that monitor the rights of associate groups; these are among those entitled to access to the HCO and its records.
Term
Joint Ventures
Definition
Formal, long-term collaborative contracts usually involving equity investment.
Term
Hospice
Definition
A model of care giving that assists with physical, emotional, spiritual, psychological, social, financial, and legal needs of the dying patient and his family; the service may be provided in the patient's home or an HCO
Term
Loyal/secure customers
Definition
Customers whose opinions of the organization are so positive that they will return for further interaction and will recommend or refer the organization to others.
Term
Community Hospital
Definition
A short-stay general or specialty (e.g. women's, children's, orthopedic) hospital, excluding those owned by the fed).
Term
Healthcare System
Definition
Healthcare organizations that operate multiple service units under a single ownership.
Term
Vertical Integration
Definition
The affiliation of organizations that provide different kinds of service, such as hospital care, ambulatory care, long-term care, and social services.
Term
Horizontal Integration
Definition
Integration of organizations that provide the same kind of service, such as two hospitals and two clinics.
Term
Mission
Definition
A statement of purpose--the good or benefit the HCO intends to contribute-- couched in terms of an identified community, a set of services and a specific level or cost or finance.
Term
Vision
Definition
An expansion of the mission that expresses intentions, philosophy, and organizational self-image.
Term
Values
Definition
An expansion of the mission that expresses basic rules or acceptable conduct, such as respect for human dignity or acceptance of equality.
Term
Empowerment
Definition
The ability of an associate to control his or her work situation in ways consistent with the mission.
Term
Agency of Accountability
Definition
The notion that the organization can rely on an individual or team to fulfill a specific, prearranged expectation.
Term
Service excellence
Definition
Associates anticipate and meet or exceed customer needs and expectations on the basis of the mission and values.
Term
Evidence-based management
Definition
Relies heavily on formal process specification and performance management.
Term
Patient care protocols or guidelines
Definition
Formally established expectations that define the normal steps or processes in the care of a clinically related group of patients at a specific institution.
Term
Functional protocols
Definition
These determine how functional elements of care are carried out.
Term
Operations measures or operation scorecards
Definition
Six dimensions of measurement that include three measurements of inputs or resources and three measurements of outputs or results.
Term
Strategic measures or strategic scorecard
Definition
Four dimensions of measurement (finance, operations, customer relations, and learning/hr) appropriate for service lines or the HCO as a whole.
Term
Accountability Hierarchy
Definition
A reporting and communication system that links each operating unit to the governing board, usually grouped by similar centers together under middle management.
Term
Benchmark
Definition
The best-known value for a specific measure, from any source.
Term
Opportunities For Improvement (OFIs)
Definition
Result of comparing actual outcomes against goals and goals against benchmarks; also arise from qualitative assessments, including listening.
Term
Process Improvement Team (PIT)
Definition
A group that analyzes processes and translates OFIs to actual performance improvement.
Term
Root Causes
Definition
The underlying factors that must be changed to yield consistently better outcomes.
Term
Performance Improvement Council (PIC)
Definition
A formal coordinating structure composed of representatives from all major activities or activity groups; the PIC's first job is to prioritize the OFIs.
Term
Strategy
Definition
A systematic response to a specific stakeholder need.
Term
Strategic positioning
Definition
The set of decisions about missions, ownership, scope of activity, location, and partners that defines the organization and relates it to stakeholders needs.
Term
Strategic Protection
Definition
Safeguards the assets of the organization.
Term
Internal customers
Definition
Associates and teams who work inside the HCO.
Term
Servant Leadership
Definition
The leader's obligation to be sensitive and responsive to the associate's needs.
Term
Competency
Definition
Having requisite or adequate ability or quality that results in effective action and/or superior performance in a job.
Term
360-degree or multi-rater review
Definition
Formal evaluation of performance by subordinates, superiors, and peers of the individual or unit.
Term
Leadership succession plan
Definition
A written plan for replacing people who depart from management positions.
Term
Ethics Committee
Definition
A standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes, formulation of policies, and review and consultation of medical ethical issues.
Term
Rounding
Definition
In a business setting, rounding involves leaders' taking an hour a day to touch base with their employees, make a personal connection, find out what's going well, and determine what improvements can be made. Quite simply, it's a way to gather info you need to do your job and do it well-- in a timely and efficient manner.
Term
Infrastructure
Definition
The basic physical and organizational structures needed for the operation of an enterprise.
Term
Epidemiological planning model
Definition
A process to rigorously define, measure, and forecast the community served and its needs.
Term
Trustees
Definition
Members of the governing board of non-for-profit HCOs who volunteer their time to the organization; their only compensation is the satisfaction they achieve from their work. The title reflects their acceptance of the assets in trust for the community; also called directors.
Term
Scenarios
Definition
Alternative approaches to improving the profile of opportunities reflected in the environment assessment.
Term
Strategic Opportunities
Definition
Opportunities that involve quantum shifts in service capabilities or market share, usually by interaction with competitors, large-scale capital investments, and revisions to several line activities.
Term
Business Plan
Definition
A model of a specific strategy or function that guides design, operations, and goal setting.
Term
Long range financial plan (LRFP)
Definition
An ongoing projection of financial position showing earnings, debt, and capitalization for at least the next seven years.
Term
Peer Review
Definition
Any review of professional performance by members of the same profession.
Term
Medical staff organization
Definition
The organization of a HCOs staff members that provides a structure to carry out policies, expectations for quality of clinical care, and communication from physicians to the governing body.
Term
Medical staff bylaws
Definition
A formal document of the governance of procedures for physicians and other who provide care in the organization; approved by the governing body.
Term
External Auditor
Definition
A certified public accounting firm that attests that the accounting practices followed by the organization are sound and that the financials fairly represent the state of business.
Term
Management Letter
Definition
Comments of external auditors to the governing board that accompany their audited financial report.
Term
Compliance Programs
Definition
Programs designed to meet statutory and regulatory requirements; may be based on legislation or voluntary efforts such as accreditation.
Term
Standing Committees
Definition
A permanent committee established in the bylaws of the corporation.
Term
Ad hoc committees
Definition
A committee formed to address a specific purpose, for a specified time period.
Term
Governance bylaws
Definition
A corporate document that specifies quorum riles of order, duties of standing committees and officers, and other procedures for the conduct of business.
Term
Reserved powers
Definition
Decisions permanently vested in the central corporation of a multi-corporate system.
Term
Consent Agenda
Definition
A group of agenda items passed without discussion, unless a member requests a review; used to focus attention on priority matters.
Term
Heuristic
Definition
Systematically employing a trial-and-error mechanism that recognizes uncertainty and proceeds cyclically as more information is gathered.
Term
Differential Diagnosis
Definition
Key to manage uncertainty in medicine, framework for selecting diagnostic testing and treatment.
Term
Patient Management Protocols
Definition
Formally established expectations that define the normal steps or processes in the care of a clinically related group of patients at a specific institution.
Term
Functional Protocols
Definition
Procedures and sets of activities to carry out elements of care.
Term
Clinical Practice Guidelines
Definition
Systematically developed statements to assist practitioner and patient decisions about appropriate healthcare for specific clinical circumstances.
Term
Palliative Care
Definition
Treatment to manage and reduce pain, discomfort, and other uncomfortable symptoms of life-limiting diseases or conditions with no cure; services are provided in a holistic manner to include the patient and their family.
Term
Credentialing
Definition
The process of validating a professional's eligibility for medical staff membership and/or privileges to be granted on the basis of academic preparation, licensing, training, certifications, and performance.
Term
Patient Care Plans
Definition
Expectations for the care of individual patients based on assessment of individual needs.
Term
Interdisciplinary Plan of Care (IPOC)
Definition
A process that includes the patient, the family, and all clinical disciplines involved in planning and providing care to patients, from system point of entry, through out the entire acute care episode and to the next level of care.
Term
Primary Prevention
Definition
Takes place before the disease emerges to eliminate or reduce its occurrence. (Immunizations, seat belts, sewage treatment).
Term
Secondary Prevention
Definition
Reduces the consequences of disease of by early detection and treatment. (Self-examinations, dental inspections).
Term
Tertiary Prevention
Definition
Is the avoidance of complications or sequelae (early physical therapy.)
Term
National Quality Measures Clearinghouse
Definition
A database measure sets for practitioners, health delivery systems, and healthcare providers, with standardized abstracts and ordering details.
Term
Unexpected Event Report
Definition
Written report of an untoward event that raises the possibility of liability of the organization.
Term
P4P
Definition
Pay for performance is an emerging movement in health insurance. Providers under this arrangement are rewarded for meeting pre-established targets for delivery of healthcare services This is a fundamental change for fee-for-service payment.
Term
Attending Physicians
Definition
Physicians who have the privilege of using the hospital for patient care and who are designated as the physician of record for particular patients.
Term
Medical Home
Definition
A concept or model of care delivery that includes an ongoing relationship between a provider and patient, around the clock access to medical consultations, respect for a patient's cultural and religious beliefs, and a comprehensive approach to care and coordination of care through providers and community services.
Term
Residents
Definition
Licensed physicians who pursue postgraduate education; residents who pursue advanced study are also called fellows; residents and fellows are also called house officers.
Term
Homeostasis
Definition
A state of equilibrium with one's environment.
Term
Nursing Process
Definition
A system of assessing patients, diagnosing individual nursing care needs, planning care, implementing plans, and evaluating care.
Term
Nursing Diagnosis
Definition
A standardized statement about the health of a client for the purpose of providing nursing care; identified for the purpose of providing nursing; identified from a master list of nursing diagnosis terminology.
Term
North American Nursing Diagnosis Association (NANDA)
Definition
Mission: To facilitate the development, refinement, dissemination and use of standardized nursing diagnostic terminology. Vision: NANDA international will be a global force for the development and use of nursing's standardized terminology to ensure patient safety through evidence-based care, thereby improving the health care of all people.
Term
Rapid Response Team
Definition
Caregivers with training in critical care management and emergency treatment protocols; deployed when a patient's condition suddenly deteriorates.
Term
Registered Nurse RN
Definition
Healthcare professional responsible for providing patient care through nursing process- assess, plan, implement, and evaluate nursing care of the sick and injured.
Term
Licensed Practice Nurse LPN
Definition
1-year JUCO program, nurses who provide care under supervision of physicians or RNs.
Term
Full-time equivalent (FTE)
Definition
Group of nurses whose time adds up equal to that of one's full time hours.
Term
Intensive Care Unit
Definition
Specialized department to provide critical care in a hospital.
Term
Shared Governance
Definition
Organizational structure wherein various councils develop and oversee the major dimensions of nursing and interdisciplinary practice.
Term
Advanced Practice Nurse APN
Definition
A master's prepared nurse with specialization and licensure to practice as a nurse practitioner, nurse anesthetist, nurse midwife, clinical nurse specialist, clinical nurse leader, or other advanced specialist role.
Term
Nurse Practitioner NP
Definition
A registered nurse who has advanced education and certification to carry out expanded healthcare evaluation and decision making regarding patient care boundaries of independent practice are set by state laws.
Term
Nurse Midwife
Definition
Nurse with special training who practice uncomplicated obstetrics.
Term
Nurse Anesthetist
Definition
Nurse with special training who administers anesthesia without direct physician supervision.
Term
Case Manager
Definition
A health professional who advocates for the patient to receive the most appropriate treatment with acceptable quality in the most effective manner and appropriate setting at the best prices.
Term
Clinical Nurse Leader CNL
Definition
Assumes accountability for healthcare outcomes for a specific group of clients within a unit or setting through the assimilation and application of research-based information to design, implement and evaluate client plan of care. Serves as a lateral integrator for the healthcare team and facilitates, coordinates, and oversees the care provided by the healthcare team.
Term
Doctor of Nursing Practice DPN
Definition
Emphasizes the preparations of leaders for clinical practice, health policy, administration, and clinical research. Work at the highest level of clinical practice with nurse researchers to provide leadership in nursing in a variety of settings, with complementary roles between the DNP and the more research-oriented PhD degree in nursing.
Term
Chief Nursing Officer CNO
Definition
Principle strategic and operation executive for the nursing organization; nurse executive with an organization to ensure credentialing, manage nurse training and development, recruit and retain a competent and proficient nursing workforce, implement nursing practice standards and functional protocols, and maintain consistent performance or nursing activities.
Term
Magnet Recognition Program
Definition
1) Professional autonomy over practice; 2) Nursing control over the practice environment; 3) Effective Communication among nurses, physicians and administrators.
Term
Programmatic Proposals
Definition
Proposals for new or replacement capital equipment or major revisions of service.
Term
Clinical Support Services (CSS)
Definition
Specialized professionals providing important clinical information (diagnostic services) or specific interventions (treatment services).
Term
Community Health
Definition
A focus on sustaining all members of the community at their highest possible level of functioning for their individual happiness and their collective benefit.
Term
Needs Assessment
Definition
A process for identifying and quantifying opportunities for improvement.
Term
Federally Qualified Health Centers
Definition
A community clinic which serves primarily disadvantaged ("medically disenfranchised") patients, regardless of their ability to pay. (Primary care, preventive care, health, oral, mental/substance abuse).
Term
Center for Medicare and Medicaid Services (CMS)
Definition
A branch of the U.S. Department of Health and Human Services. CMS is the federal agency that administers the Medicare program and monitors the Medicaid programs offered by each state.
Term
Social Marketing
Definition
The systematic use of the existing market place to expand the total use of appropriate services.
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