Term
| Identify Possible Problem Cause |
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Definition
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Term
| Identify Possible Problem Cause |
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Definition
| 2. Verify what OS the customer is running. Did Dell install it? |
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Term
| Identify Possible Problem Cause |
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Definition
3. Has any new software or hardware been added?
---Was the system working before
it was added?
---Have you tried to remove it? |
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Term
| Identify Possible Problem Cause |
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Definition
4. Are you attached to a network? (Dell NIC?)
---What kind of network are you
attached to (Novell, Microsoft)
---Does the problem occur if you
disconnect from the network? |
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Term
| Identify Possible Problem Cause |
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Definition
| 5. Has the system been moved or dropped recently? |
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Term
| Identify Possible Problem Cause |
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Definition
| 6. What has changed in the environment(new equipment, construction, liquid spills, etc.)? |
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