Term
| A cost/benefit analysis determines |
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Definition
| whether the goal of the effort is worth the cost. need to calculate benefit/cost ratio |
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Term
| A cost/effectiveness analysis assumes |
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Definition
| the goal of project is worthwhile |
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Term
| The question a cost effectiveness analysis asks is not whether the effort is worth it, but |
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Definition
| WHICH effort is worth it because it assumes the project is worthwhile. |
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Term
| A cost/effectiveness analysis compares |
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Definition
| costs of ALL ALTERNATIVE STRATEGIES |
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Term
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Definition
| a formal study that retrospectively monitors performance. documents care patterns to identify areas needing improvement. did performance meet standards? |
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Definition
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Definition
| customers/clients, culture, counting |
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Term
| TQM, total quality management, involves |
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Definition
| continuous improvement of organizational processes, resulting in high quality products and services |
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Term
| TQM, total quality management - customers/clients |
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Definition
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Term
| TQM, total quality management - culture |
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Definition
| environment created that establishes quality as a top priority |
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Term
| TQM, total quality management - counting |
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Definition
| measurement of what constitutes a high quality service or pdt and what needs improvement |
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Term
| TQM, total quality management - PCDA cycle |
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Definition
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Term
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Definition
| A data-driven approach to quality management that focuses on determining how many errors occur in a process so they can be systematically eliminated with the goal of all pdts/services falling within six sigmas (standard deviations) of quality |
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Definition
| Focuses on using less human effort, space, capital, time to make pdts/services the customer wants with less defects |
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Term
| Lean structures that can be leaned |
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Definition
| environmental and personnel factors, policies, budget |
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Term
| Lean processes that can be leaned |
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Definition
| procedures, sequence of activities |
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Definition
| relevant, understandable, measurable, behavioral, achievable |
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Definition
| measurement tool that monitors and evaluates important aspects of patient care and management fx |
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Term
| What is not intended to be a direct measure of quality, but to instead describe events, complications, or outcomes |
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Definition
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Term
| Rate-based indicators (comparative rate indicators) |
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Definition
| measure what % of things happen or how fast. i.e. 95% of pt trays delivered into pt rooms w/in 10 mins of being on the floor. |
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Term
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Definition
| serious event that requires further investigation each time it occurs, undesirable but avoidable events like food poisoning, choking, death. Rate either 0% or 100% (should never happen or always happen) |
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Term
| Effectiveness def in quality improvement context |
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Definition
| the degree to which an exchange helps to achieve your objectives |
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Term
| Efficiency def in quality improvement context |
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Definition
| refers to minimization of resources spent to achieve that desired level of change |
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