Term
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Definition
| Manage relationships between coworkers, venders and internal/external customers |
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Term
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Definition
| A process to achieve objectives by using resources effectively and efficiently |
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Term
| What are the types of plans and their affects? |
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Definition
Strategic - Establish long-range objectives
Tactical - Designed to implement strategic objectives
Operational - Designed to implement tactical objectives |
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Term
| What does organization do? |
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Definition
- Helps create synergy
- Establishes a line of authority
- Improves communication
- Helps avoid duplication of resources
- Can improve competitivness by speeding up decision making |
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Term
| What's the importance of staffing? |
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Definition
1. Managers must ensure that the organization has enough employees w/ appropriate skills to do the work
2. Managers must determine:
- Skills
- How to motivate employees
- Pay
- Benefits
- How to prepare employees for upper level jobs |
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Term
| How do managers direct employees? |
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Definition
| Recognition and appreciation are often the best motivators for employees |
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Term
| How do managers control employees? |
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Definition
5 steps:
- Measure performance
- Compare performance w/ objectives
- Identify deviations
- identify causes of deviations and correct them
- Correct activites to keep organization running smoothly |
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Term
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Definition
1. Leadership
2. Technical Skills
3. Analytical skills
4. Conceptual skills
5. Human Relations |
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Term
| What are the 7 steps to successful leadership? |
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Definition
1. Build effective interpersonal relationships
2. Communicate effectively
3. Build a team and collaberate effectively
4. Understand financial aspects
5. Know how to create a positive environment
6. Lead by example
7. Help people grow and develope |
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Term
| What is extrinsic motivation? |
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Definition
| Motivation with or relating to money |
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Term
| What is Intrinsic Motivation? |
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Definition
| Internally motivated via pride; You like your job. |
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Term
| What is the classic theory of motivation? |
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Definition
| Money is the sole motivator for workers. |
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Term
| What happened in the Hawthorne Studies? |
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Definition
Scientists changed aspects of the work environment (dim/brightened lights)
Typing went up regardless of environment because workers were asked how they were and people cared about how they felt.
It proved that talking/caring about employees will cause them to work harder. |
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Term
| What is Maslow's Need Hierarchy? |
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Definition
| A pyramid of human needs where the first step must be included before the second and third and so on. |
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Term
| What is the first layer and why? |
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Definition
| Physiological - Things needed to survive such as food, shelter |
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Term
| What is the second layer of MH? |
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Definition
| Security such as duration of work, getting hurt at work, benefits |
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Term
| What is the third layer of MH? |
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Definition
| Social such as feel "part of the team" influence of other employees, unions |
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Term
| What is the fourth layer of MH? |
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Definition
| Esteem such as the need for respect, sense of importance, projects |
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Term
| What is the last layer of MH? |
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Definition
| Self Actualization such that you love what you do, you work intrinsically, you're living the dream |
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Term
| What are Herzberg's Two Factors? |
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Definition
| Motivation Factors and Hygiene Factors |
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Term
| What are Herzberg's motivation factors? |
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Definition
1. Achievement
2. Recognition
3. The work itself
4. Responsibility
5. Advancement |
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Term
| What are Herzberg's hygiene factors? |
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Definition
1. Company policies
2. Supervision
3. Working conditions
4. Salary
5. Security
*These do not motivate but if not present, will de-motivate |
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Term
| What is McGregor's theory X? |
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Definition
| Management view that assumes workers generally dislike work and must be forced to do their jobs |
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Term
| What is McGregor's theory Y? |
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Definition
| Management view that assumes workers like their work and under appropriate conditions, will seek self-actualization |
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Term
| What is McGregor's theory Z? |
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Definition
| Management philosophy which stresses employee participation in all aspects of company decision making (Group Work) |
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Term
| What is behavior modification? |
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Definition
| A motivation strategy which changes the behavior of an employee to encourage appropriate actions such as rewards or punishment |
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Term
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Definition
| A job design strategy which exposes the employee to a variety of tasks. |
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Term
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Definition
| A type of job design strategy which teaches employees new tasks in their present job |
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Term
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Definition
| Gives employees more control and authority in their current job, along w/ added tasks, you can see an outcome |
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