1) Service Strategy

2) Service Design

3) Service Transition

4) Service Operation

5) Continual Service Improvement

(FSDBS)

Financial Management for IT

Service Portfolio Management

Demand Management

Business Relaionship Management

Service Strategy for ITSM

(D ASS CISS)

Design Coordination

Availability Managment

Service Level Management

Service Catalogue Management

Capacity Management

IT Service Continuity Management

Security Management

Supplier Management

(CC TRACKS)

Change Management

Change Evaluation

Transition Planning and Support

Release and Development Management

Asset and Configuration Management

Knowledge Management

Service Validation and Testing