Term
| What does thinking about thinking do? |
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Definition
It connects new information to formerly learned information.
It requires monitoring and evaluating the thinking process.
It facilitates high quality decision making. |
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Term
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Definition
It's knowing your mind.
It's knowing how you gain knowledge.
Its being aware of your learning strategies. |
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Term
| Why should you use metacognition? |
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Definition
It enhances your awareness and understanding of your own cognition.
It facilitates learning, comprehension, and decision making.
It processes information efficiently and effectively. |
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Term
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Definition
| It's a self image protected by psyche. |
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Term
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Definition
| The natural act of perceiving sound by the ear. It is a physical, passive process. |
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Term
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Definition
| It is a physical and mental process. It is active, learned, done consciously, requires skill, and leads to learning. |
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Term
| At what rate do we listen and think? |
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Definition
| we listen at 125-250 wpm, but think at 1000-3000 wpm |
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Term
| What percent of the time do we remember what we hear? |
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Definition
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Term
| How much of the time are we distracted, preoccupied or forgetful? |
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Definition
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Term
| What percentage of the time do we spend writing? |
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Definition
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Term
| What percentage of time do we spend reading? |
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Definition
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Term
| What percent of the time do we spend speaking? |
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Definition
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Term
| What percent of the time do we spend listening? |
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Definition
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Term
| What are some external elements that need to be encoded? |
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Definition
| Words+tone+body language+ affliction have to be encoded |
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Term
| Name the six elements of the process of listening. |
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Definition
Receive
Focus
Interpret
Understand
Evaluate
Resolve
So think RRF/EUI |
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Term
| Name five barriers to listening. |
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Definition
Uninteresting topics
External distractions
personal concerns
speaker's delivery
language/cultural differences |
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Term
| What are verbal road blocks? |
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Definition
| words that strike an emotional chord in the listener? |
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Term
| What are some examples of verbal road blocks? |
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Definition
abortion
socialism
gay
religion |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| It's the act of doing something but not paying attention. |
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Term
| What is an example of civil inattention? |
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Definition
| It's when you walk down a hallway, and someone is walking towards you, you make eye contact but look away. |
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Term
| Name three strategies to communicate with a gold person. |
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Definition
Ask how much time they have to listen.
Try to go under the time limits when possible.
Cut out unnecessary information. |
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Term
| Name three strategies to communicate with an orange person. |
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Definition
Keep main points to three or fewer
Keep presentations short and concise
Speak at a rapid, but controlled rate |
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Term
| Name three strategies to communicate with a green person |
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Definition
Provide hard data when available.
Quote credible experts.
Use charts and graphs. |
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Term
| Name three strategies to communicate with a blue person. |
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Definition
Use stories and illustrations to make points.
Use emotional examples and appeals.
Use we rather than I. |
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Term
| What percent of a message is received as non-verbal? |
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Definition
93%
55% of a message meaning is nonverbal; 38% is indicated by tone of voice;
only 7% is conveyed by words |
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Term
| What four things does active listening consist of? |
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Definition
Listening
question
reflect/paraphrase
agree |
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Term
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Definition
look and act interested
focus
use verbal and nonverbal encouragers
remove distractions |
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Term
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Definition
demonstrates you are listening
gathers information
clarifies
use open ended questions |
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Term
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Definition
reflect what was said in your own words
reflect feelings
reframe |
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Term
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Definition
Share the meaning
confirm your understanding
do not response until you have accurately summarized the speaker's message |
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Term
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Definition
| Good listeners are perceived as more intelligent, more efficient, and have increased changes for advancement and success |
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