• A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the brower page. 

• Short for "Web log." A collection of personal thoughts posted on a public Web site. Blogging is the act of adding entries to a blog.

• A centralized office used for the purpose of processing a large volume of requests by phone.

Collective Intelligence

• The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.

• A call center that allows consumers to contact agents via avenues other than by telephone.

• The integration of telephony and data technologies.

• A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.

• The practice of categorizing online content through tags.

• A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.

• A Web page that integrates content and scripts from multiple Web sites to create new applications.

• A data format that adds human-readable metadata to existing code so that the data can be processed by other software.

• A person's ability to use technology to non-stationary positions and in transit.

• The use of audio or video digital-media files that are distributed through Web feeds to subscribed users.

• A status indicator that conveys a person's willingness and ability to engage in communications.

• The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide.

• Spam that is delivered through instant messaging.

• A method of person-to-person communication in which users type short text messages from mobile phones.

• A method by which a blogger receives notification when other bloggers link to his or her blog entry.

• A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text and vice versa.

• A technology that converts voice into data packets for transmission over a packet.

• A concept reffering to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities. 

• A data format for delivering Web content that is updated frequently.

• A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet.

• An application programming interface (API) that is used to transfer XML and other text data between a Web server and browser.