Term
| Over 80 percent of all organizations use some form of teams. |
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Definition
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Term
| All groups are teams, but not all teams are groups. |
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Definition
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Term
| The leadership style in a team tends to be very hierarchical. |
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Definition
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Term
| A group typically has a mentality of “what’s in it for me.” |
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Definition
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Term
| Teamwork is an understanding and commitment to group goals on the part of all team members. |
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Definition
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Term
| Being a member of a team rarely makes it possible to satisfy more needs than if one worked alone. |
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Definition
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Term
| One of the disadvantages of teamwork is that members face pressure to conform to lower group standards of performance and conduct. |
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Term
| Shirking of individual responsibility, also known as social loafing, is a problem frequently noted in teams. |
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Definition
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Term
Social loafing is when members of a cohesive group tend to agree on a decision not on the basis of
its merit but because they are willing to risk rejection for questioning a majority viewpoint or presenting a dissenting opinion. |
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Definition
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Term
| Groupthink happens when the team values getting along so much that dissenting views are suppressed in favor of consensus. |
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Definition
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Term
| Team effectiveness has three components: task performance, group potency, and individual satisfaction. |
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Definition
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Term
| Individual satisfaction is the degree to which the team’s output (product or service) meets the needs and expectations of those who use it. |
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Definition
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| Team innovation is the collective acquisition, combination, creation, and sharing of knowledge. |
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Definition
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Term
| Team norms are standards of behavior dictated by the organization. |
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Definition
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Term
| Team norms develop in the early stages of a team’s formation. |
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Definition
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Term
| Team norms get formed through critical events and symbols. |
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Definition
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Term
| A requirement of being an effective team leader is to have social skills. |
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Definition
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Term
Team cohesion is the extent to which team members bond together and remain committed to
achieving team goals. |
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Definition
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Term
| The three types of team interdependence include pooled, sequential, and individual. |
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Definition
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Term
| Diversity within a team reduces groupthink. |
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Definition
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Term
| All diverse teams perform well. |
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Definition
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Term
| Small teams are generally more effective than larger teams. |
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Definition
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Term
| Team structure refers to interrelations that determine the assignment of tasks, responsibilities, and authority. |
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Definition
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Term
| A vertical incentive system is one in which team members directly control the actions of each other. |
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Definition
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Term
| One of the key responsibilities of an organization in creating an effective team is to make sure there is adequate socialization of team members. |
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Definition
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Term
| More companies today are gaining competitive advantages based on knowledge rather than on physical or financial resources. |
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Definition
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Term
A functional team is a group of employees belonging to the same functional department, such as
marketing, R&D, production, human resources, or information systems, who have a common objective. |
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Definition
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Term
| Directive leadership is typically the one best leadership style to use in all functional teams. |
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Definition
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Term
| Cross-functional teams may also include representatives from outside organizations, such as suppliers, clients, and joint-venture partners. |
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Definition
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Term
| One of the disadvantages of cross-functional teams is the lack of coordination and the many problems that can occur when people from different functions come together to work on a project at the same time. |
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Definition
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Term
| Virtual teams can be organized along functional or cross-functional lines. |
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Definition
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Term
| Self-managed teams are usually cross-functional in membership makeup. |
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Definition
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Term
| According to the team-centered decision-making model, the leader should seek opinions and try to get agreement but never relinquish the right to make final choices. |
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Definition
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Term
| The leader-centered decision-making model is preferred when unpopular decisions need to be made. |
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Definition
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Term
According to the team-centered decision-making model, the role of the leader should be to serve as
a consultant, advisor, teacher, and facilitator. |
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Definition
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Term
| A disadvantage of team-centered decision making is that it can end up being a poor compromise rather than an optimal solution. |
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Definition
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Term
| Probably the single greatest mistake made by those who call meetings is that they do not display the appropriate leadership style for the meeting. |
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Definition
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Term
| It is recommended that leaders play the role of facilitators at meetings. |
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Definition
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Term
| The three parts of a meeting are determining participants, identifying objectives, and covering agenda items. |
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Definition
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Term
| The rotation method is effective with talkers and arguers. |
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Definition
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Term
| The self-managed team concept has its roots in total quality management (TQM). |
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Definition
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Term
| Self-managed team members’ skills are typically highly specialized. |
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Definition
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Term
| The nature of self-managed teams is one of individual empowerment and accountability. |
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Definition
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Term
Benefits of self-managing teams include greater employee job satisfaction, commitment, and
productivity, and lower turnover and absenteeism rates. |
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Definition
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Term
| A self-managed team facilitator is an advocate of the self-managed team concept whose responsibility is to help the team obtain necessary resources, gain political support from top management and other stakeholders of the organization, and defend it from enemy attacks. |
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Definition
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Term
| Teams with peer evaluations and rotating leadership among members tend to have higher levels of performance. |
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Definition
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Term
| The concept of a self-managed team means “without management.” |
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Definition
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Term
| In distributed leadership, different self-managed team members assume different leadership roles as circumstances and task requirements warrant. |
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Definition
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Term
| The self-managed team facilitator is the external leader of a self-managed team, whose job is to create optimal working conditions so team members take on responsibilities to work productively and solve complex problems on their own. |
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Definition
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Term
| Social loafing and groupthink are not likely to occur in self-managed teams. |
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Definition
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Term
Which of the following statements regarding groups and teams is TRUE?
a. Group members have shared responsibilities.
b. The leadership style in a team tends to be very hierarchical.
c. Groups focus on individual performance and goals.
d. A team is characterized by a mentality of “what’s in it for me.” |
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Definition
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Term
__________ is an understanding and commitment to group goals on the part of all team members.
a. Goal congruence
b. Teamwork
c. Team cohesion
d. Social loafing |
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Definition
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Term
__________ involves the creative cooperation of people working together to achieve something beyond the capacities of individuals working alone.
a. Synergy
b. Teamwork
c. Groupthink
d. Team effectiveness |
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Definition
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Term
One of the advantages of teamwork is that:
a. being a member of a team makes it possible to satisfy more needs than if one worked
alone.
b. major errors are likely to be avoided.
c. a work environment is created that encourages people to become self-motivated,
empowered, and satisfied with their jobs.
d. all of the answers are correct |
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Definition
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Term
One of the disadvantages of teamwork is that:
a. cohesiveness is created.
b. groupthink is discouraged.
c. situations can occur in which individuals perceive that the team impinges on their
autonomy.
d. teams become autonomous. |
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Definition
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Term
Shirking of individual responsibility is also known as:
a. groupthink.
b. synergy.
c. social loafing.
d. task facilitation. |
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Definition
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Term
Social loafing is likely to result when:
a. teams are extremely cohesive.
b. individual effort is not recognized and assessed.
c. there is a lack of motivation within the team.
d. individual-level performance appraisal occurs. |
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Definition
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Term
All of the following occur with groupthink EXCEPT:
a. dissenting views are suppressed in favor of consensus.
b. the group often becomes more concerned with striving for unanimity than with objectively
appraising different courses of action.
c. the group culture values getting along more than getting things done.
d. decisions are agreed upon on the basis of their merit. |
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Definition
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Term
Which of the following is NOT one of the components of team effectiveness?
a. knowledge management
b. individual satisfaction
c. group process
d. task performance |
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Definition
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Term
The degree to which the group experience, on balance, is more satisfying than frustrating to team members is known as:
a. task performance.
b. group process.
c. individual satisfaction.
d. team effectiveness. |
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Definition
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Term
Team quality pertains to:
a. the team’s ability to achieve superior results with fewer resources and exceed customer
expectations.
b. individual members’ organizational positions.
c. good communication between team members.
d. all of the answers are correct |
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Definition
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Term
Which of the following statements regarding team norms is NOT true?
a. Norms determine what behavior is acceptable and unacceptable.
b. Norms are typically developed after a team has been together for awhile.
c. Norms influence how a team’s members perceive and interact with one another, approach
decisions, and solve problems.
d. Norms often emerge out of critical events in the team’s history and way(s) in which team
members respond. |
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Definition
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Term
Norms get formed through:
a. critical events.
b. symbols.
c. both critical events and symbols.
d. neither critical events nor symbols. |
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Definition
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Term
Which of the following is NOT one of the key responsibilities a leader should undertake in order to create an effective team?
a. emphasize group recognition and rewards
b. encourage and support team decisions
c. develop trust and a norm of teamwork
d. identify the team’s weaknesses |
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Definition
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Term
Team cohesion is increased when:
a. team members agree on a common purpose and direction.
b. external parties give high praise and recognition for the team’s success.
c. the organization encourages and motivates teams to compete with each other for rewards.
d. all of the answers are correct |
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Definition
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Term
Which one of the following is NOT one of the types of team interdependence?
a. reciprocal b. pooled
c. functional d. sequential |
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Definition
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Term
Which of the following statements regarding team diversity is NOT true?
a. A disadvantage of team diversity is the increased likelihood of groupthink.
b. Team diversity brings diverse points of view to bear on problems.
c. Teams that do not manage diversity well have a good chance for intrateam conflicts.
d. Not all diverse teams perform well. |
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Definition
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Term
Research on the size of teams has shown that:
a. the more diverse and large a team is, the more likely that it will be effective.
b. the more diverse a team is, the more successfully it can increase in size.
c. small teams, typically under 12 people, are generally more effective than larger teams.
d. none of the answers are correct |
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Definition
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Term
The organization’s roles in creating effective teams include all of the following EXCEPT:
a. rigid task structure.
b. top management’s unconditional support.
c. adequate information and other resources.
d. adequate socialization of team members. |
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Definition
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Term
Team __________ is the creation of a valuable, useful, and novel product, service, idea, procedure, or process carried out via discovery rather than a predetermined step-by-step procedure, by individuals working together in a complex social system.
a. innovation
b. creativity
c. effectiveness
d. cohesion |
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Definition
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Term
Team leader activities that can help to enhance team creativity include all the following EXCEPT:
a. matching people with the right assignments.
b. ensuring the availability of adequate time, money, and other resources for the team.
c. protecting against “creativity blockers.”
d. functional fixedness. |
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Definition
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Term
Which of the following statements regarding functional teams is NOT true?
a. The structure of the functional team is generally more hierarchical.
b. One of the drawbacks of using functional teams is that workers suffer from boredom due
to the repetitive nature of their jobs.
c. There is no one best leadership style to use in all functional teams.
d. The use of functional teams has increased over the years. |
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Definition
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Term
All of the following are key success factors for effective cross-functional teams EXCEPT:
a. organize at the right size.
b. develop consensus around a common vision or mission as well as goals that focus on
organizational outcomes.
c. ensure effective leadership and top management support.
d. implement individual-based performance measures, feedback, and reward systems. |
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Definition
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Term
Which of the following statements regarding virtual teams is NOT true?
a. A virtual team is one whose members are geographically dispersed, requiring them to
work together through electronic means with minimal face-to-face interaction.
b. Virtual teams can present significant collaboration, communication, and leadership
challenges.
c. Virtual teams are difficult to organize along cross-functional lines.
d. An increasing number of organizations are using virtual teams. |
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Definition
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Term
One of the responsibilities of global virtual team leaders includes:
a. building trust-based relationships.
b. maximizing financial rewards.
c. watching out for improper or dangerous levels of cohesiveness.
d. all of the answers are correct |
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Definition
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Term
__________ teams are relatively autonomous teams whose members share or rotate leadership
responsibilities and hold themselves mutually responsible for a set of performance goals assigned by higher management.
a. Functional
b. Cross-functional
c. Virtual
d. Self-managed |
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Definition
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Term
Nancy has been placed on a team where her skills are intended to complement those of the other members. The team is unlike previous assignments for her because of the amount of decision making that the team is collectively allowed to have. Next month, she is slated to be team leader for a particular project, after which she will remain as a normal member. This team is most likely a __________ team.
a. self-managed
b. virtual
c. functional
d. cross-functional |
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Definition
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Term
One of the prescriptions for success in using the leader-centered decision-making model is that the leader should:
a. discourage members from expressing their feelings.
b. relinquish control to the team and allow it to make the final choice in all appropriate kinds
of decisions.
c. listen attentively and observe nonverbal cues to be aware of member needs, feelings,
interactions, and conflict.
d. all of the answers are correct |
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Definition
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Term
The team-centered decision-making model is preferred when:
a. relevant information and expertise is found in a few select individuals.
b. participation is needed to obtain necessary commitment.
c. concentrating power in a single individual helps the team.
d. popular decisions need to be made. |
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Definition
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Term
When using the team-centered decision-making approach, the role of the leader should be to serve
as a(n) __________.
a. advisor
b. facilitator
c. consultant
d. all of the answers are correct |
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Definition
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Term
A disadvantage of team-centered decision making is that it can:
a. be self-serving and contrary to the best interests of the organization. b. end up being a poor compromise rather than an optimal solution.
c. take longer than decisions made alone by a manager.
d. all of the answers are correct |
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Definition
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Term
Before calling a meeting, the leader should do all of the following EXCEPT:
a. decide who should attend the meeting.
b. identify the activities that will take place during the meeting.
c. set aside at least 3–4 hours to prepare for the meeting.
d. clearly define the purpose and set objectives to be accomplished during the meeting. |
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Definition
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Term
It is recommended that leaders play the role of __________ at meetings. a. director
b. facilitator c. advisor
d. consultant |
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Definition
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Term
The three parts of conducting effective meetings include all of the following EXCEPT:
a. identifying objectives.
b. covering agenda items.
c. summarizing and review assignments.
d. reading the minutes. |
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Definition
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Term
The part of a meeting that covers agenda items:
a. should be the shortest part of the meeting.
b. need not be recorded in the minutes, as the agenda is already published.
c. dispenses with Robert’s Rules to save time and encourage creativity.
d. should allow for some flexibility of time. |
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Definition
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Term
During meetings, the team leader should focus on all of the following EXCEPT:
a. group structure.
b. group process.
c. group development.
d. group effectiveness. |
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Definition
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Term
All of the following are problem members you may have in a group that can cause the group during a meeting to be less efficient than possible EXCEPT:
a. a silent person.
b. a bored person.
c. a wanderer.
d. an assertive person. |
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Definition
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Term
__________ distract the group during a meeting from the agenda items, tend to change the subject, and often like to complain.
a. Talkers
b. Wanderers
c. Bored people d. Arguers |
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Definition
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Term
The __________ during meetings may be preoccupied with other issues, not pay attention or participate in the group meeting, or feel superior and wonder why the group is spending so much time on the obvious.
a. talker
b. wanderer
c. bored person
d. arguer |
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Definition
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Term
In a self-managed team,:
a. a leader provides the team with direction and maintains control over work-related issues. b. individual accountability is a significant responsibility.
c. members develop specialized skills.
d. members take responsibility for outlining how they will achieve the team’s objectives. |
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Definition
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Term
The team member role in a SMT is __________.
a. interchangeable
b. fixed
c. specialized
d. flexible |
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Definition
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Term
Which of the following does NOT describe a self-managed team?
a. fixed team design
b. team accountability
c. multiskilled skills
d. leadership within the team |
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Definition
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Term
Effective SMT members should have:
a. an internal locus of control.
b. good conflict resolution skills.
c. good problem-solving skills.
d. all of the answers are correct |
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Definition
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Term
Which of the following is NOT a benefit of self-managed teams?
a. a sense of belonging and ownership in one’s work
b. a decreased likelihood of social loafing and groupthink
c. greater employee participation
d. reduced operational costs because of reductions in managerial ranks and greater efficiencies |
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Definition
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Term
One of the guidelines for making self-managed teams more effective include:
a. guarding against too many resources going toward non-team efforts.
b. buying and implementing sufficient technology to allow virtual teaming when necessary.
c. adopting a matrix structure throughout the organization.
d. creating a sense of empowerment so that SMTs take ownership of what they are doing and
how they are going to do it. |
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Definition
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Term
A self-managed team __________ is an advocate of the self-managed team concept whose responsibility is to help the team obtain necessary resources, gain political support from top management and other stakeholders of the organization, and defend it from enemy attacks. a. facilitator
b. leader
c. champion
d. director |
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Definition
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Term
The job of a self-managed team champion includes:
a. pushing revolutionary ideas through groups or teams.
b. policing autonomous teams for groupthink.
c. defending SMTs from enemy attacks.
d. all of the answers are correct |
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Definition
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Term
To enhance the effectiveness of an SMT, top management should:
a. allow time after training for the team members to bond with one another and form team
skills.
b. ensure that the organization has the necessary resources to commit to this kind of change
in time, money, and people.
c. pay close attention to team design decisions.
d. all of the answers are correct |
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Definition
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Term
__________ is when multiple leaders take complementary leadership roles in rotation within the same SMT, according to their area of expertise or interest.
a. Distributed leadership
b. Leadership expertise
c. Stages of development
d. Consultative leadership |
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Definition
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Term
The self-managed team __________ is the external leader of a self-managed team, whose job is to
create optimal working conditions so team members take on responsibilities to work productively and solve complex problems on their own.
a. facilitator
b. leader
c. champion d. director |
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Definition
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Term
All of the following are SMT facilitator team-building activities EXCEPT:
a. creating opportunities for social interaction.
b. using team-oriented incentives to foster teamwork.
c. recruiting and training managers to act as team coaches.
d. increasing mutual acceptance and respect among diverse team members. |
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Definition
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Term
Many of the drawbacks associated with SMTs stem from:
a. the difficulties of transitioning from a traditional command-and-control work environment
to self-managed teams.
b. lack of coordination within teams.
c. personality and behavior conflicts.
d. lack of training. |
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Definition
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Term
Problems in SMTs may arise because of:
a. unfamiliarity with the new structure.
b. unfamiliarity with new routines.
c. adjusting to team responsibilities.
d. all of the answers are correct |
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Definition
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