Term
| Steve is hired as the manager of the HR dept. of a local manufacturing company which is desperately trying to improve its fortunes. This company is unable to retain good employees, who treat it as a stepping stone until they find better opportunities. Employee turnover is high and morale is low. Steve is determiend to change the situation and turn the organizations HR into a competitive advantage and source of pride for the firm. Steve reccomends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially reawrded when they gain more knowledge and learn new processes that are relevant to teh job, even if the employee is at a lower level. This implies that Steve favors a _______. |
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Definition
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Term
| Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. THis is an example of an _____. |
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Definition
| performance-simulation test |
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Term
| Larry is an HR manafger with Merlin Infosystems. He is in charge of recruitment for entry-level positions in teh company. He is of the view that job interviews should provide a realistic job preview. Which of teh following is Larry likely to do during job interviews? |
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Definition
| Informing the employee about possible overtime |
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Term
| Gareth has been promoted as the HR manager. He is now in charge of recruiting at Eowin Systems and is excpted to enhance the diversity of teh workforce. Which of he following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse work force? |
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Definition
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Term
| Which of the following is true of high-performance work practices? |
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Definition
| It encourages extensive employee involvement and greater employee control on decision making |
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Term
| Which of the following statements is true of gender diversity in workplaces? |
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Definition
| No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, socialability, or learning ability |
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Term
| Amanda works as a technical support executive at ColoWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her? |
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Definition
| Amanda has a Swedish mother and an African American father |
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Term
| Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which of the following shold be the first step to be implemented in the program? |
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Definition
| Making employees aware of the assumptions and biases they may have |
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Term
| Ang Li emigrated from Hong Kong to study business at the TRi-Valley University in California. However, he has found it rather hard to move up in his managerial career at his workplace especially when compared to how his fellow graduate from Tri-Valley, American born Adam Watson has manged to become the regional manager of sales in teh company. This suggests the presence of _____ in Li's organization |
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Definition
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Term
| Which of the following demographic characteristics reflects surface-level diversity? |
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Definition
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Term
| Trends observed in the shifting world population indicate that people aged 65 or more will soon outnumber those aged 5 or less. ALso the worlds pop aged over 80 is expected to nearly triple by the year 2040. Which of teh following is a likely implication of such pop trends? |
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Definition
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| Jeff is an employee with the acc dept at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improce self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? |
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Definition
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Term
| Which of the following is an example of workplace discrimination in the form of exclusion? |
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Definition
| Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion |
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Term
How does surface-level diversity differ from deep-level diversity?
Surface-level diversity |
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Definition
| can affect the way people perceive others, especially in the terms of assumptions or stereotyping |
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Term
How does surface-level diversity differ from deep-level diversity?
Deep-level diversity |
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Definition
| may affect general behavior of people at work |
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Term
| US federal law does not prohibit discrimination against employees on the basis of ______ |
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Definition
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Term
| Which of the following is true of high-performance work practices? |
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Definition
| It encourages extensive employee involvement and greater employee control on decision making |
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Term
| WHich of the following steps in HR management helps retain competent and high-performing employees? |
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Definition
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Term
| Steve a HR manager wants to let potential candidates know about the minimum qualificatoins that they should possess in order to successfully perform the jobs they have applied for. What should he do? |
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Definition
| He should frame a job specification |
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Term
| Steve is hired as teh manager of the HR dept of a local manufacturing company which is desperately trying to improve its fortunes. This company is unable to retain good employees, who treat it like a stepping stone for better opportunities. Employee turnover is high and morale is low. Steve is determined to change the situation and turn the HR dept into a competitive advantage and source of pride. The top management of the company decides that the performance appraisal process needs to be changed. They ask Steve to make use of a rating scale that will rate the employees actual job behaviors. THe managers are asking Steve to use a ________. |
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Definition
| behaviorally anchored rating scale |
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Term
| Elizabeth was hired to a customber care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed. However, her emploers soon realized that she was impatient, easily irritated and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth her employers were guilty of an |
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Definition
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Term
| Wade McKenzie is a new sales manager for the Potomac Group, a healthcare finance consulting firm, based on the mid-South. In addition to performing his regular duties he has also been asked to evaluate the performance of his subordiantes and present a report to his superiors. In his report Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential the displayed. He even provided suggestions for their improvements. Wade is using the _____ method of conducting a performance appraisal. |
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Definition
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Term
| Edwin Edwards is a team leader for Lightspeed. The team does not deal well when a member offers an "off-the-wall" solution to a team problem; team members seem to have more trouble with this than any other team conflict issue. When a member offers an "off the wall" solution to a team problem, Edwin has to contend with what cultural variable? |
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Definition
| Tolerance of the impractical |
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Term
| Edwin Edwards is a team leader for Lightspeed. What he likes most about leading the team is that they seem to prefer getting their objetive accomplished instead of wasting time. The part Edwin likes most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is |
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Definition
| focused on ends rather than means |
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Term
| For _______ there must be uncertainty over the outcome, and the outcome must be important |
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Definition
| Potential stress to become actual stress |
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Term
| According to Lewin, which of the following is the objective of refreezing |
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Definition
| stabilizing the new situation |
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Term
| Which of the following is an example of a variable that fosters innovation? |
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Definition
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Term
| ____ is the process of taking a creative idea and turning it into a useful product or work method |
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Definition
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Term
| Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation? |
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Definition
| education and communication |
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Term
| The Sarbanes-Oxley Act is an example of which of the following forces of change? |
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Definition
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Term
| According to Kurt Lewin, which of the following is a stage in the change process? |
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Definition
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Term
| A company that decides to decentralize its sales procedures is managing ____ changes |
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Definition
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Term
| The Sarbanes-Oxley Act called for |
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Definition
| more disclosure and transparency of corporate financial information |
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Term
| An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them. This is an example of a ____ control strategy |
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Definition
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Term
| Managers could choose to do nothing when ______ |
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Definition
| the difference btw actual performance and standard performance is low and acceptable |
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Term
| Control techniques can be quite different for different countries. The differences are primarily in the _______ |
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Definition
| measurement and corrective action steps of the control process |
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Term
| Valeria is a plant manager at Kelbitron. She measures the performance of the workers every month and compares it with established standards. The plant has 32 functional units. Valerie chooses oral reports instead of statistical reports when collecting information for measuring the performance of Unit 27. Unit 27 monitors the flow of the assembly line, which of the following if true would most weaken the decision to choose oral reports? |
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Definition
| Studies have shown that managers who used filtered information for making decisions tend to make poor decisions |
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Term
| The control proecss asumes that ______ |
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Definition
| performance standards are already in place |
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Term
| Which of the following corresponds to the controlling step in the management process? |
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Definition
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Term
| The comparing step in the control process determines _________ |
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Definition
| the variation btw actual performance and the standard |
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Term
| Valeria is a plant manager at Kelbitron. She measures the performance of the workers every month and compares it with established standards. The plant has 32 functional units. Unit 32 conducts functional testing and quality analysis of the air conditioners. Valerie decides to measure the performance of workers unit 32 by personally observing them. Which of the following additional pices of info would offer most support to her decision to use personal observation? |
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Definition
| The unit's tasks are considered complex and require an intensive coverage of work activities when measuring performance |
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Term
| _____ is when a manager in the work area interacts directly with employees to maintain supervision. |
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Definition
| management by walking around |
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