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Management
Chapter 10
44
Management
Graduate
04/07/2012

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Term
Motivation
Definition
Refers to forces that energize, direct, sustain a person's efforts.
Term
Goal-Setting Theory
Definition
A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end.
Term
Stretch Goals
Definition
Targets that are particularly demanding, sometimes even thought to be impossible.
Term
Law of Effect
Definition
A law formulated by Edward Thorndike in 1911 stating that behavior that is followed by positive consequences will likely be repeated.
Term
Reinforcers
Definition
Positive consequences that motivate behavior.
Term
Organizational Behavior Modification (OB MOD)
Definition
The application of reinforcement theory in organizational settings.
Term
Positive Reinforcement
Definition
Applying a consequence that increases the likelihood of a person repeating the behavior that led to it.
Term
Negative Reinforcement
Definition
Removing or withholding an undesirable consequence.
Term
Punishment
Definition
Administering an aversive consequence.
Term
Extinction
Definition
Withdrawing or failing to provide a reinforcing consequence.
Term
Expectancy Theory
Definition
A theory proposing that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome.
Term
Expectancy
Definition
Employees' perception of the likelihood that their efforts will enable them to attain their performance goals.
Term
Outcome
Definition
A consequence a person receives for his or her performance.
Term
Instrumentality
Definition
The perceived likelihood that performance will be followed by a particular outcome.
Term
Valence
Definition
The value an outcome holds for the person contemplating it.
Term
Maslow's Need Hierarchy
Definition
A conception of human needs organizing needs into a hierarchy of five major types.
Term
Alderfer's Erg Theory
Definition
A human needs theory developed by Alderfer postulating that people have three basic sets of needs that can operate simultaneously.
Term
Extrinsic Rewards
Definition
Rewards given to a person by the boss, the company, or some other person.
Term
Intrinsic Reward
Definition
Reward a worker derives directly from performing the job itself.
Term
Job Rotation
Definition
Changing from one routine task to another to alleviate boredom.
Term
Job Enlargement
Definition
Giving people additional tasks at the same time to alleviate boredom.
Term
Job Enrichment
Definition
Changing a task to make it inherently more rewarding, motivating, and satisfying.
Term
Two-Factor Theory
Definition
Herzberg's theory describing two factors affecting people's work motivation and satisfaction.
Term
Hygiene Factors
Definition
Characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied.
Term
Motivators
Definition
Factors that make a job more motivating, such as additional job responsibilities, opportunities for personal growth and recognition, and feelings of achievement.
Term
Growth Need Strength
Definition
The degree to which individuals want personal and psychological development.
Term
Empowerment
Definition
The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization.
Term
Equity Theory
Definition
A theory stating that people assess how fairly they have been treated according to two key factors: outcomes and inputs.
Term
Procedural Justice
Definition
Using a fair process in decision making and making sure others know that the process was as fair as possible.
Term
Quality of work life (QWL)
Definition
Programs designed to create a workplace that enhances employee well-being.
Term
Psychological Contract
Definition
A set of perceptions of what employees owe their employers, and what their employers owe them.
Term
Existence Needs
Definition
Are all material and physiological desires.
Term
Relatedness Needs
Definition
Involve relationships with other people and are satisfied through the process of mutually sharing thoughts and feelings.
Term
Growth Needs
Definition
Motivate people to productively or creatively change themselves or their environment.
Term
Need for Achievement
Definition
A strong orientation toward accomplishment and an obsession with success and goal attainment.
Term
Need for Affiliation
Definition
A strong desire to be liked by other people.
Term
Need for Power
Definition
A desire to influence or control other people.
Term
Skill Variety
Definition
Different job activities involving several skills and talents.
Term
Task Identity
Definition
The completion of a whole, identifiable piece of work.
Term
Task Significance
Definition
An important, positive impact on the lives of others.
Term
Autonomy
Definition
Independence and discretion in making decisions.
Term
Feedback
Definition
Information about job performance.
Term
Outcomes
Definition
Refers to the various things the person receives on the job.
Term
Inputs
Definition
Refer to the contributions the person makes to the organization.
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