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Definition
| A management system that enables organizations to clarify their vision and strategy and translate them into action |
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| The baseline values the system seeks to attain |
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| The process of continuously measuring system results, then compares those results to optimal system performance values, and identifying steps and procedures to improve system performance |
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| Refers to applications and technologies that are used to gather, provide access to, and analyze data information to support decision-making efforts |
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| A standardized set of activities that accomplish a specific task, such as processing a customer’s order |
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| Assessed by analyzing the ability of buyers to directly impact the price they are willing to pay for an item |
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Term
Chief Information Officer
(CIO) |
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Definition
| Responsible for (1) overseeing all uses of information technology and (2) ensuring the strategic alignment of IT with business goals and objectives |
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Chief Knowledge Officer
(CKO) |
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Definition
| Responsible for collecting maintaining, and distributing the organization’s knowledge |
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Chief Privacy Officer
(CPO) |
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Definition
| Responsible for ensuring the ethical and legal use of information within an organization |
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Chief Security Officer
(CSO) |
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Definition
| Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses |
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Chief Technology Officer
(CTO) |
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Definition
| Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology |
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| A product or service that an organization’s customers place a greater value on than similar offerings from a competitor |
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| The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents--20 years and a one-time implementation |
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| Software that is manufactured to look like the real thing and sold as such |
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| The amount of information that can travel through a system at any point in time |
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Customer Relationship Management
(CRM) |
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Definition
| Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability |
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| Raw facts that describe the characteristics of an event |
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| Measures the impact IT has on business and processes and activities including customer satisfaction, conversion rates, and sell-through increases |
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Definition
| Measures the performance of the IT system itself including throughput, speed, and availability |
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Enterprise Resource Planning
(ERP) |
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Definition
| Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise-wide information on all business operations |
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| A product or service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive |
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| The acquisition and analysis of events and trends in the environment external to an organization |
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| Principles and standards that guide our behavior toward other people |
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Definition
| The time it takes to respond to user interactions such as a mouse click |
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Definition
| In certain situations, it is legal to use copyrighted material |
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Definition
| Helps determine the relative attractiveness of an industry |
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Definition
| Data converted into a meaningful and useful context |
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Key Performance Indicator
(KPI) |
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Definition
| Measures that are tied to business drivers |
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Definition
| Amount of time a system takes to perform a transaction |
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Definition
| Includes a host of benchmarks such as the number of page views, the number of unique visitors, and the average time spent viewing a web page |
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Management Information Systems
(MIS) |
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Definition
| A general name for the business function and academic discipline covering the application of people, technologies, and procedures – collectively call information systems – to solve business problems |
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Definition
| The unauthorized use, duplication, distribution, or sale of copyrighted software |
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Definition
| The right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent |
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| Rivalry Among Existing Competitors |
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Definition
| High when competition is fierce in a market and low when competition is more complacent |
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| Consists of all parties involved, directly or indirectly, in the procurement of a product or a raw material |
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Supply Chain Management
(SCM) |
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| Involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
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| Number of hours a system is available for users |
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| The costs that can make customers reluctant to switch to another product or service |
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| High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market |
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| Assessed by the suppliers' ability to directly impact the price they are charging for supplies |
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| Threat of Substitute Products |
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Definition
| High when there are many alternatives to a product or service and low when there are few alternatives from which to choose |
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Definition
| When an organization can significantly impact its market share by being the first to market with a competitive advantage |
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Definition
| Views an organization as a series of processes, each of which adds value to the product or service for each customer |
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Information Technology
(IT) |
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Definition
| A field concerned with the use of technology in managing and processing information |
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Definition
| Rewards customers based on the amount of business they do with a particular organization |
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Definition
| Occurs when a company develops unique differences in its products with the intent to influence demand |
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Definition
| Broad Cost Leadership, Broad Differentiation, Focused Strategy |
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| Four Competitive Forces that can hurt Potential Sales |
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Definition
| Knowledgeable customers, Influential suppliers, New Market entrants, Substitute products |
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| Four Information-Sharing Cultures |
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Definition
| Functional, Inquiring, Discovery, Sharing |
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| Informational-Functional Culture |
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Definition
| Employees use information as a means of exercising influence or power over others |
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| Information-Inquiring Culture |
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Definition
| Employees across departments search for information to better understand the future and align themselves with current trends and new directions |
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| Information-Discovery Culture |
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Definition
| Employees across departments are open to new insights about crises and radical changes and seek ways to create competitive advantages |
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| Information-Sharing Culture |
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| Employees across departments trust each other to use information to improve performance (especially about problems and failures) |
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| The strategy for managing all the resources required to meet customer demand for all products and services |
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| Are the partners chosen to deliver finished products, raw materials, and services--including pricing, delivering, and payment processes along with partner relationship monitoring assets |
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| The schedule for production activities including testing, packaging, and preparation for delivery |
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Definition
| The product delivery processes and elements--including orders, warehouses, carriers, defective product returns, and invoicing |
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Internal Rate of Return
(IRR) |
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Definition
| The rate at which the net present value of an investment equals zero |
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Return of Investment
(ROI) |
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Definition
| Indicates the earning power of a project and is measured by dividing the benefits of a project by the investment |
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| Four Primary Perspectives of the Balanced Scorecard |
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Definition
| Financial, Internal Business Process, Learning & Growth, Customer |
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Definition
| Ensures the delivery of all IT projects are on-time and within budget |
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Definition
| Ensures the strategic vision of IT is inline with the strategic vision of the organization |
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| Advocates and communicates the IT strategy by building and maintaining strong executive relationships |
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| Encompasses the protection of information from accidental or intentional misuse by persons inside or outside an organization |
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| The intangible, creative work that is embodied in physical form |
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Definition
| Policies and procedures that address the ethical use of computers and internet usage in the business environment |
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| Ethical Computer Use Policy |
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Definition
| Contains general principles to guide computer users' behavior |
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| Information Privacy Policy |
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Definition
| Contains general principles regarding to information privacy |
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Acceptable Use Policy
(AUP) |
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Definition
| A user must agree to follow in order to be provided access to a network or to the internet |
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Term
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Definition
| A contractual stipulation, or clause in an AUP, to ensure that e-business participants do not deny (or repudiate) their online actions |
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Definition
| Details the extent to which email messages may be read by others |
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Definition
| Contains general principles to guide the proper use of the internet |
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Definition
| Simply states that users will not send unsolicited emails (or spam) |
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| Information Technology Monitoring |
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Definition
| Tracks peoples activities by such measures as number of keystrokes, error rate, and number of transactions processed |
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| Employee Monitoring Policies |
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Definition
| Explicitly states the how, when, and where a company can monitor its employees |
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Definition
| Records information about a customer during a web surfing sessions |
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| Sends a massive amount of emails to a specific person or system resulting in filling up the recipient's disk space, which can cause the server to crash |
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Definition
| Software that generates ads that install themselves on a computer when a person downloads some other program from the internet |
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Definition
| Indicates whether a customer agrees to allow a company to send them promotions and marketing material via email |
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Definition
| Software that comes hidden in other free downloadable software and tracks online users' movements |
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Definition
| A small file deposited on a hard drive by a website containing information about customers and their web activities |
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Definition
| The restructuring of a company or part of its operations, especially by utilizing IT |
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Definition
| The exclusive right granted to an inventor to manufacture, use, or sell an invention for a certain period of time--70 years to life |
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Definition
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| Common Types of Efficiency IT Metrics |
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Definition
| Throughput, Transaction Speed, System Availability, Information Accuracy, Web Traffic, Response Time |
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| Common Types of Effective IT Metrics |
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Definition
| Usability, Customer Satisfaction, Conversion Rates, Financial |
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Term
| Business Process Reengineering |
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Definition
| The analysis and redesign of workflow within and between enterprises |
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Term
| Seven Principles of Business Process Reengineering |
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Definition
| Used to streamline the work process and thereby achieve significant improvement in quality, time management, and cost |
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