Shared Flashcard Set

Details

MFET 3550 Chapters 9-16
supervision principles
119
Management
Undergraduate 3
04/22/2013
Click here to study/print these flashcards.

Create your own flash cards! Sign up here.

Additional Management Flashcards

 

 

Cards

Term
Teams differ from groups in the following way:
 Definition
A. Team members are more actively involved in decision-making.
B. Team members take on responsibilities for the team's performance, and hold each other responsible for results.
C. Teams perform interdependent work, with a compelling purpose for teamwork.
Term
A formal group:
 Definition
comes together by management decision to achieve specific goals.
Term
Synergy impacts a team in that the team:
 Definition
exhibits far greater performance than could be achieved by the sum of the members acting as individuals.
Term
If a meeting is to be beneficial to all concerned, each member should be prepared to:
 Definition
A. be an active participant by listening attentively.
B. practice group-serving roles.
C. promote discussion and input from all members by respecting their right to opinions and attitudes.
Term
An example of a group-serving role played at meetings includes:
 Definition
coordinating.
Term
An example of a self-serving role played at meetings includes:
 Definition
withdrawing.
Term
Pitfalls for group meetings include:
 Definition
A. a competitive spirit.
B. the hidden agenda.
C. sabotage.
Term
Which condition must exist before organizations can implement teams successfully?
 Definition
A. There must be sufficient commitment in money and time to prepare people for team roles and to continue training efforts.
B. They must have the expertise needed to form teams and a willingness to share problem solving with team members.
C. It must be possible to change the way things get done--procedures, processes, traditions, and habits.
Term
Brainstorming sessions are used to:
 Definition
spark creative thinking and creative thinkers.
Term
The Abilene paradox results from:
 Definition
failures of team members to communicate their real wants.
Term
Project teams are designed to tackle a specific project and then typically disband. (T/F)
 Definition
true
Term
While having teams with diverse backgrounds may lead to a more creative solution, the potential for conflict also increases. (T/F)
 Definition
TRUE
Term
During meeting, team leaders should get the conversation started by opening with their comments or opinion. T/F
 Definition
FALSE
Term
The presence of individuals within the group who are perceived to have extraordinary expertise can help limit the impact of groupthink or other decision errors based in group conformity. T/F
 Definition
FALSE
Term
The employee selection process may appropriately include:
 Definition
A. physical exams.
B. recruiting activities.
C. some form of testing.
Term
Initial screening of job applicants is usually done by:
 Definition
the personnel/HR department, where one exists.
Term
The primary method for obtaining the key facts about an individual candidate for a job is the:
 Definition
application
Term
The document containing a list of a job's duties is:
 Definition
job description.
Term
The purpose of an affirmative action program is to:
 Definition
achieve proper proportions of protected groups in a company's work force.
Term
When race or gender becomes a factor in conducting layoffs the courts may recognize:
 Definition
the issue of reverse discrimination.
Term
One goal of an orientation program is to:
 Definition
help new workers understand company policies.
Term
Induction goals are used to:
 Definition
instill favorable impressions and attitudes about the work and work unit.
Term
With regard to employing the differently abled:
 Definition
employers must make reasonable accommodations.
Term
The socialization process:
 Definition
A. leads to the construction of a psychological contract.
B. allows new people to find out what restrictions exist on their freedom at work.
C. allows a person to learn how to work and cope.
Term
The Americans with Disabilities Act (ADA) covers employees with:
 Definition
physical disabilities.
HIV/AIDS.
mental disabilities.
Term
During an employment interview, the supervisor should not ask about an applicant's arrests. T/F
 Definition
TRUE
Term
If a test is not job or performance related it should not be used as a hiring tool. T/F
 Definition
TRUE
Term
In a directive interview, a format of specific questions set down in advance is used. T/F
 Definition
TRUE
Term
The nondirective interview works best when dealing with applicants for routine production jobs. T/F
 Definition
FALSE
Term
One advantage for supervisors who train is:
 Definition
it can reduce safety hazards.
it can help promote good human relations.
it can further the supervisors' careers.
Term
The training process is a cycle because:
 Definition
the need for training really never ends.
Term
The first part of the training cycle requires trainers to:
 Definition
identify training needs.
Term
An advantage of training for trainees is that they:
 Definition
A. increase their motivation to work.
B. increase their chances for success.
C. promote their own advancement.
Term
The phases of conducting training include all of the following except:
 Definition
acceptance by the trainee
Term
Training errors can be quickly magnified in:
 Definition
group session training.
Term
You can overcome some of the pitfalls of training by:
 Definition
remaining sufficiently involved in the process even when you delegate training to others.
Term
Knowing how to train means possessing a working knowledge of:
 Definition
A. the principles that govern training.
B. the ways in which people learn.
C. the various kinds of training methods.
Term
One advantage to training your employees is that it will improve the chances for advancement for all involved. T/F
 Definition
TRUE
Term
A key principle in training states that both the trainee and the trainer must want to go through the process. T/F
 Definition
TRUE
Term
Training objectives should be in writing, communicated to trainees, and specific to each training session. T/F
 Definition
TRUE
Term
Training can be used as a substitute for a proper employee selection process. T/F
 Definition
FALSE
Term
You can be an effective trainer as long as you know the specific job content that needs to be taught. T/F
 Definition
FALSE
Term
One pitfall of trainer may encounter is becoming too focused on the training methods and overlooking the content. T/F
 Definition
TRUE
Term
To avoid confusion, a trainer should not introduce multiple learning approaches in one session. T/F
 Definition
FALSE
Term
The concept of managing diversity:
 Definition
aims to gain competitive advantage by harnessing the distinctive perspectives and talents that are associated with differences.
Term
The Age Discrimination in Employment Act of 1967, as amended in 1978 and in 1986, as well as the Older Workers Benefit Protection Act of 1990:
 Definition
includes exclusions for executives, fire fighters, police, and some government officials.
Term
Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972, and the Civil Rights Act of 1991:
 Definition
prohibits employment discrimination on the basis of race, color or national origin, GENDER, & RELIGION
Term
The Americans with Disabilities Act of 1990:
 Definition
prohibits employment discrimination against disabled individuals.
Term
Females, minorities, and foreign-born personnel are projected to produce what proportion of the net new growth in the U.S. workforce:
 Definition
85%
Term
Making inferences about an employee's ability to perform a job based on their membership to a class of people, such as African Americans or women:
 Definition
A. can bring costly fines to the company.
B. poor management because of the invalidity of class-based assumptions.
C. is illegal.
Term
The view of managing diversity that expects people of color and women to adapt to the culture of the majority is called the:
 Definition
assimilation paradigm.
Term
The view of managing diversity that fully integrates people of color and women are fully incorporated into all aspects of the organization is called the:
 Definition
integration paradigm.
Term
The view of managing diversity that enables companies to gain access to ethnic and demographic markets is called the:
 Definition
differentiation paradigm.
Term
It is important to have a critical mass of a group of people of color or women to:
 Definition
avoid tokenism and stereotyping that frequently occurs when there are small groups.
Term
A potential hazard of diversity management is that supervisors may unintentionally amplify differences between people causing employees to become too sensitized to differences. T/F
 Definition
TRUE
Term
Companies have found that the accommodations needed for older workers make them less cost efficient to employ, so supervisors should begin planning for increased expenses. T/F
 Definition
FALSE
Term
Employment discrimination based on sexual orientation is prohibited by federal law. T/F
 Definition
FALSE
Term
The labor force participation rates for women have exhibited a steady increase in the U.S. and most other developed countries. T/F
 Definition
TRUE
Term
There are significant differences in the extent to which Caucasians and African-Americans perceive discrimination in employment. T/F
 Definition
TRUE
Term
A major goal of employee appraisals is to:
 Definition
A. measure employee potential.
B. measure employee performance.
C. set goals for performance improvement.
Term
The ranking method of appraisal is also known as the:
 Definition
forced-distribution method.
Term
Appraisals usually focus on:
 Definition
behaviors and outcomes.
Term
The appraisal method in which the supervisor picks one statement that best describes the subordinate with regard to a work factor is:
 Definition
behaviorally anchored rating scale (BARS)
Term
One deficiency of the paired comparison method of appraisal is that it:
 Definition
may become unwieldy with large numbers of subordinates.
Term
An example of the halo effect might be:
 Definition
rating a personable worker higher that their performance would otherwise dictate.
Term
An example of the horn effect might be:
 Definition
rating a sloppily dressed worker lower that their performance would otherwise dictate.
Term
The 360-degree reviews can be useful because they offer supervisors:
 Definition
A. feedback from peers, encouraging more lateral cooperation.
B. an objective and diverse look at how others observe them.
C. understanding of their supervision from the employee's perspective.
Term
A. feedback from peers, encouraging more lateral cooperation.
B. an objective and diverse look at how others observe them.
C. understanding of their supervision from the employee's perspective.
 Definition
A. failure to share the results with the subordinate.
B. lack of proper documentation to justify the ratings given.
C. a rushed job caused by waiting until the last minute to summarize a subordinate's last six or twelve months.
Term
Appraisals are useful only if they help managers:
 Definition
distinguish between excellent, average and poor performance.
Term
When conducting an employee appraisal, the supervisor should compare the worker's performances to standards set for them. T/F
 Definition
TRUE
Term
Before appraising subordinates, supervisors should review their subordinates' job descriptions and job specifications. T/F
 Definition
TRUE
Term
If an employee's performance evaluation is not based on job-related criteria it could open the employer to accusations of discrimination. T/F
 Definition
TRUE
Term
Supervisors can delegate the appraisal process as long as the rater is familiar with the appraisal process and job requirements. T/F
 Definition
FALSE
Term
Which of the following may be a part of a company's prevention plan for positive discipline?
 Definition
employee assistance programs
Term
The primary aim of positive discipline should be to:
 Definition
has consistent enforcement of rules.
Term
A guideline to use in the disciplinary process is to:
 Definition
discipline promptly.
Term
The "Red Hot Stove" concept of discipline suggests that:
 Definition
punishment should be consistent and immediate.
Term
Progressive discipline:
 Definition
utilizes punishments that are increasingly severe with each infraction.
Term
Having too many rules makes discipline difficult because:
 Definition
A. some of the rules are likely not enforced.
B. some of the rules are likely to be outdated and unreasonable.
C. employees may not be able to learn and obey all rules.
Term
Providing fair and equitable discipline includes:
 Definition
considering circumstances surrounding events.
Term
Providing fair and equitable discipline includes:
 Definition
considering circumstances surrounding events.
Term
"Employment at will" means that:
 Definition
both the employer or employee have the right to terminate employment.
Term
Companies may be liable for incidents of sexual harassment:
 Definition
A. if the incident was committed by a supervisor even if the company wasn't aware.
B. if the company's management should have known about the situation.
C. if the company's management was aware of the situation and failed to act.
Term
A plan to limit sexual harassment should include training for all employees on:
 Definition
A. how to recognize sexual harassment.
B. consequences for engaging is sexual harassment.
C. procedures to deal with sexual harassment.
Term
Efforts at negative discipline rely on records, rules, and procedures. T/F
 Definition
TRUE
Term
A good rule to follow when disciplining a worker is to criticize the behavior but not the person. T/F
 Definition
TRUE
Term
If supervisors did not witness an act of sexual harassment, they cannot take action. T/F
 Definition
FALSE
Term
Complaints should be a warning to you that something is not right in the work environment. T/F
 Definition
TRUE
Term
If a supervisor feels uncomfortable about disciplining subordinates, he or she should leave it to others to do. T/F
 Definition
FALSE
Term
Labor relations focuses on:
 Definition
collective bargaining and grievance processing.
Term
A closed shop agreement:
 Definition
requires employers to hire only union employees.
Term
Workers tend to join unions:
 Definition
A. seeking greater job and employment security and financial benefits.
B. to gain a better bargaining position.
C. to get fair and uniform treatment.
Term
The Wagner Act:
 Definition
gave workers the right to form and join unions without fear of prosecution.
Term
The Taft-Harley Act:
 Definition
outlawed the closed shop.
Term
The Taft-Harley Act was written in response to:
 Definition
A. unions exercising financial and economic power that was almost totally unchecked.
B. postwar strikes that threatened the national economy.
C. phenomenal growth in union membership and also in abuses of union power.
Term
The mediator in labor disputes:
 Definition
tries to bring both sides to a solution.
Term
All of the following are true of a steward except:
 Definition
The steward is an elected or appointed union representative who is not a employee of a company.
Term
Grievances are:
 Definition
alleged violations of the labor-management agreement.
Term
Many states have passed right-to-work laws that:
 Definition
grant people the right to work with or without membership in a union.
Term
Efforts at both mediation and arbitration require the services of a neutral third party to a labor-management dispute. T/F
 Definition
TRUE
Term
The practice of featherbedding, outlawed by the Taft-Hartley Act, required employers to pay or services not performed. T/F
 Definition
TRUE
Term
The National Labor Relations Act of 1935 forbids management from making financial contributions to a union. T/F
 Definition
TRUE
Term
One action a supervisor handling a worker's grievance should not do is to agree to changes in the precise wording of the labor-management agreement. T/F
 Definition
TRUE
Term
The most common way to handle an employee's complaint involves discussions between the employee and his or her supervisor. T/F
 Definition
TRUE
Term
To protect workers and the workplace from violence, supervisors should:
 Definition
maintain close contact with their subordinates and learn to recognize the indications that an employee is troubled.
Term
The supervisor's major responsibility in terms of fire protection is to:
 Definition
train workers to know what to do in case of fire.
Term
The first thing a supervisor should do when a fire occurs is:
 Definition
get people out of danger.
Term
The biggest problem connected with protecting equipment, machines, and information is:
 Definition
preventing access by unauthorized personnel.
Term
Which of the following is not a key factor to improving shop or plant security?
 Definition
work hours are limited.
Term
Government studies indicate that workplaces that have good accident prevention programs require:
 Definition
A. that the top manager assumes a leadership role.
B. that safety and health training be done.
C. that the responsibility for safety and health be clearly assigned.
Term
Warning signs that safety hazards may exist in a workplace include:
 Definition
growing absenteeism.
Term
With regard to OSHA inspectors, they:
 Definition
can inspect plants with more that ten workers even if no complaint has been filed.
Term
OSHA holds employers are responsible for:
 Definition
A. removing or eliminating hazards.
B. unsafe behaviors of their employees.
C. familiarize themselves and their employees with the standards that apply to them.
Term
OSHA applies to all of the following except:
 Definition
employees protected under the Migrant Health Act.
Term
Vandalism:
 Definition
is the willful destruction of another's property.
Term
Supervisors who really care about safety and security:
 Definition
A. discipline violators of safety and security policies.
B. enforce standards and procedures.
C. assign responsibility for safety and security.
Term
According to the Occupational Safety and Health Act, all employers have a duty to provide their employees a working environment free of recognizable hazards that can cause death or serious physical harm. T/F
 Definition
TRUE
Term
Safety is primarily the supervisor's responsibility. T/F
 Definition
TRUE
Term
Engineering, education (training), and enforcement are the keys to successful safety and security efforts. T/F
 Definition
TRUE
Supporting users have an ad free experience!