Term
|
Definition
| reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services |
|
|
Term
|
Definition
| the willingness to be vulnerable to a trustee based on positive expectations about the trustee's actions and intentions |
|
|
Term
|
Definition
| reflects the willingness to take a risk |
|
|
Term
|
Definition
| trust in authorities depends on two related concepts: |
|
|
Term
|
Definition
| reflects the perceived fairness of an authority's decision making |
|
|
Term
|
Definition
| reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms |
|
|
Term
| disposition based, cognition based, affect based |
|
Definition
| three different kinds of facts in trust |
|
|
Term
|
Definition
| means that your personality traits included a general propensity to trust others |
|
|
Term
|
Definition
| means that trust is rooted in a rational assessment of the authority's trustworthiness |
|
|
Term
|
Definition
| means that trust depends on feelings toward the authority that go beyond any rational assessment |
|
|
Term
| disposition, cognition, affect |
|
Definition
| in what three sources can trust be rooted? |
|
|
Term
|
Definition
| a general expectation that the words, promises, and statements of individuals and groups can be relied upon |
|
|
Term
|
Definition
| defined as the characteristics or attributes of a trustee that inspire trust |
|
|
Term
| ability, benevolence, integrity |
|
Definition
| dimensions of the track record of an authority |
|
|
Term
|
Definition
| defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area |
|
|
Term
|
Definition
| the belief that the authority wants to do good for the trustor, apart from any selfish or profit centered motives |
|
|
Term
|
Definition
| the perception that the authority adheres to a set of values and principles that the trustor finds acceptable |
|
|
Term
| distributive justice, procedural justice, interpersonal justice, informational justice |
|
Definition
| judge the fairness of an authority's decision making along these four dimensions |
|
|
Term
|
Definition
| reflects the perceived fairness of decision making outcomes |
|
|
Term
|
Definition
| reflects the perceived fairness of decision making processes |
|
|
Term
|
Definition
| reflects the willingness to take the RISK of being vulnerable |
|
|
Term
|
Definition
| reflects the perceived fairness of an authority's decision making |
|
|
Term
|
Definition
| can be used to explain why authorities decide to act in a trustworthy or untrustworthy manner |
|
|
Term
|
Definition
| a sort of "faith in human nature" |
|
|
Term
| ability, benevolence, integrity |
|
Definition
| the three dimensions to gauge the track record of an authority |
|
|
Term
|
Definition
| gauged by asking whether decision outcomes, such as pay rewards, evaluations, promotions, and work assignments |
|
|
Term
|
Definition
| more outcomes allocated to those who contribute more inputs |
|
|
Term
|
Definition
| typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees |
|
|
Term
|
Definition
| reflects the perceived fairness of decision making processes; fostered when authorities adhere to rules of fair process |
|
|
Term
|
Definition
| giving employees a chance to express their opinions and views during the course of decision making |
|
|
Term
|
Definition
| provides employees with a chance to request an appeal when a procedure seems to have worked ineffectively |
|
|
Term
| voice, correctability, consistency, bias suppression, representativeness, accuracy |
|
Definition
|
|
Term
| consistency, bias suppression, representativeness, accuracy |
|
Definition
| four rules that serve to create equal employment opportunity |
|
|
Term
| consistency, bias suppression, representativeness, accuracy |
|
Definition
| help ensure that procedures are neutral and objective, as opposed to biased and discriminatory |
|
|
Term
|
Definition
| increases the importance of procedural justice |
|
|
Term
|
Definition
| reflects the perceived fairness of the treatment recieved by employees from authorities |
|
|
Term
|
Definition
| pertains to whether authroities treat employees n a dignified and sincere manner |
|
|
Term
|
Definition
| reflects whether authorities refrin from making improper or offensive remakrs |
|
|
Term
|
Definition
| the sustained display of hostile verbal and nonverbal behaviors, excluding phsical contact |
|
|
Term
|
Definition
| reflects the perceived fairness of the communications provided to employees from authorities |
|
|
