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MGMT 405
Chapter 12
57
Literature
Undergraduate 3
12/12/2012

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Term
Motivation
Definition
accounts for the level, direction, and persistence of effort expended at work
Term
Needs
Definition
unfulfilled physiological or psychological desires of an individual
Term
Lower order needs
Definition
physiological, safety and social needs in Maslow's hierarchy
Term
Higher order needs
Definition
esteem and self-actualization needs in Maslow's hierarchy
Term
satisfier factor
Definition
found in job content, such as a sense of achievement, recognition, responsibility, advancement, or personal growth
Term
hygiene factor
Definition
found in job context, such as working conditions, interpersonal relations, organizational policies, and salary
Term
job content
Definition
what people do in terms of job tasks
Term
job context
Definition
the work setting in which they do job tasks
Term
Need for achievement
Definition
the desire to do something better, to solve problems, or to master complex tasks
Term
need for power
Definition
the desire to control, influence, or be responsible for other people
Term
Acquired needs theory
Definition
developed by David McClelland, this theory is based on individual needs
Term
Need for affiliation
Definition
the desire to establish and maintain good relations with people
Term
Equity theory of motivation
Definition
J. Stacey Adams' theory that perceived inequity is a motivating state
Term
Expectancy Theory
Definition
Victor Vroom's theory that suggests people will do what they can when they want to do it
Term
Expectancy
Definition
a person's belief that working hard will result in high task performance (performance expectancy)
Term
Instrumentality
Definition
a person's belief that various outcomes will occur as a result of task performance (performance-outcome expectancy)
Term
Valence
Definition
the value of a person assigns to work related outcomes
Term
Task goals
Definition
performance targets for individuals or groups
Term
Law of effect
Definition
states that behavior is followed by pleasant consequences is likely to be repeated; behavior followed by unpleasant consequences is not
Term
operant conditioning
Definition
the control of behavior by manipulating its consequences
Term
positive reinforcement
Definition
strengthens a behavior by making a desirable consequence contingent on its occurrence
Term
Negative reinforcement
Definition
strengthens a behavior by making the avoidance of an undesirable consequence contingent on its occurrence
Term
punishment
Definition
discourages a behavior by making an unpleasant consequence contingent on its occurrence
Term
extinction
Definition
discourages a behavior by making the removal of a desirable consequence contingent on its occurrence
Term
law of contingent reinforcement
Definition
for a reward to have maximum reinforcing value, it must be delivered only if the desirable behavior is exhibited
Term
law of immediate reinforcement
Definition
the more immediate the delivery of a reward after the occurrence of a desirable behavior, the greater the reinforcing value of the reward
Term
shaping
Definition
is positive reinforcement of successive approximations to the desired behavior
Term
job design
Definition
the allocation of specific work tasks to individuals and groups
Term
job performance
Definition
the quantity and quality of task accomplishment of an individual or group
Term
job satisfaction
Definition
the degree to which an individual feels positively or negatively about a job
Term
job simplification
Definition
employs people in clearly defined and very specialized tasks
Term
automation
Definition
the total mechanization of a job
Term
job rotation
Definition
increases task variety by periodically shifting workers between jobs involving different tasks
Term
job enlargement
Definition
increases task variety combining two or more tasks previously assigned to separate workers
Term
job enrichment
Definition
increases job depth by adding work planning and evaluating duties normally performed by the supervisor
Term
law of contingent reinforcement
Definition
for a reward to have maximum reinforcing value, it must be delivered only if the desirable behavior is exhibited
Term
law of immediate reinforcement
Definition
the more immediate the delivery of a reward after the occurrence of a desirable behavior, the greater the reinforcing value of the reward
Term
shaping
Definition
is positive reinforcement of successive approximations to the desired behavior
Term
job design
Definition
the allocation of specific work tasks to individuals and groups
Term
job performance
Definition
the quantity and quality of task accomplishment of an individual or group
Term
job satisfaction
Definition
the degree to which an individual feels positively or negatively about a job
Term
job simplification
Definition
employs people in clearly defined and very specialized tasks
Term
automation
Definition
the total mechanization of a job
Term
job rotation
Definition
increases task variety by periodically shifting workers between jobs involving different tasks
Term
job enlargement
Definition
increases task variety combining two or more tasks previously assigned to separate workers
Term
job enrichment
Definition
increases job depth by adding work planning and evaluating duties normally performed by the supervisor
Term
skill variety
Definition
the degree to which a job requires a variety of different activites to carry out the work and involves the use of a number of different skills and talents
Term
task identity
Definition
the degree to which the job requires completion of a "whole" and identifiable piece of work
Term
task significance
Definition
the degree to which the job has a substantial impact on the lives or work of other people elsewhere in the organization
Term
autonomy
Definition
the degree to which the job gives the individual substantial freedom, independence, and discretion in scheduling the work
Term
feedback from the job itself
Definition
the degree to which carrying out the work and activities required by the job results in the individual obtaining direct and clear information on the results of their performance
Term
compressed work week
Definition
allows a full-time 40-hour-per-week job to be completed in less than five days
Term
flexible working hours
Definition
give employees some choice in the pattern of daily work hours
Term
job sharing
Definition
splits one job between two people
Term
telecommuting
Definition
involves working at home or other places using computer links to the office
Term
independent contracting
Definition
engages outsiders to complete special tasks or projects
Term
contingency workers
Definition
employed on a part-time basis to supplement a permanent workforce
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