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mgmt chpt 20
chpt 20
11
Management
Undergraduate 4
03/19/2009

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Cards

Term
4 purposes of control?
Definition

1. adapt to change

2. Limit the accumulation of error

3. minimize costs

4. cope with org. complexity

Term
4 levels of control?
Definition

1. Strategic control

2. Structural control

3. Operations control

4. Financial control

Term
steps in control process?
Definition

1. establish standards

2Measure performance

3. Compare performance against standards

4. Possible courses of action

Term
Forms of operations control?
Definition

1. Preliminary

2. Screening

3.Postaction

4.Financial

Term
Forms of budgetary control?
Definition

1.Financial budget (sources and uses of cash)

2. Operating budget (planned ops in Fin terms)

 

3. Nonmonetary budget (planned ops in nonfin terms)

Term
Other tools for financial control?
Definition

1. Financial statements (profilr of some aspect of the orgs. fin circumstances)

2. Ratio analysis (calculation of one or more fin. ratios to aspect orgs. health)

3. Financial Audits (independent appraisal of orgs. accounting)

Term
Structural control?
Definition

1. Bureaucratic control: formal and mechanistic structural arrangements

2. Decentralized control: informal and organic structural arrangements

Term
Strategic control?
Definition
control aimed at ensuring that the org. is maintaining an effective alignment with its environment and moving toward achieving its strategic goals.
Term

Characteristics of effective control?

Definition

1. Integration with planning

2. Flexibility

3. Accuracy

4. Timeliness

5. Objectivity

 

Term
Resistance to control?
Definition

1. Overcontrol

2. Inappropriate focus

3. Rewards for inefficiency

4. Too much accountability

 

Term
Overcoming resistance to control?
Definition

1.Encourage employee participation

2. Develope verification procedures

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