Term
| 3 basic leadership skills are at the core of identifying and solving people problems |
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Definition
1. diagnosing the situation a manager is trying to influence
2. adapting individual behavior and resources to meet the needs of the situations
3. communicating in a way that others can understand and accept |
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Term
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Definition
| an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations |
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| organizational citizenship |
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Definition
| work behavior that goes beyond job requirements and contributes as needed to the organization's success |
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Term
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Definition
a cognitive and affective evaluation that predisposes a person to act in a certain way
*studies show positive attitudes are most prevalent in people who become top executives |
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Term
| attitudes have 3 components |
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Definition
1. cognitions (thought)
2. affect (feeling)-- strongest factor in changing behavior
3. behavior |
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Definition
| a positive feeling toward one's job |
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Term
| organizational commitment |
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Definition
| loyalty to and heavy involvement in one's organization |
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Term
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Definition
a condition in which two attitudes or a behavior and an attitude conflict
Leon Festinger, 1950s |
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Definition
| the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information |
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Term
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Definition
| the process by which individuals screen and select the various stimuli that vie for their attention |
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Definition
| first impressions the most important |
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Definition
| last impression most important |
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Definition
| errors in perceptual judgement that arise from inaccuracies in any part of the perceptual process |
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Definition
common perceptual distortion
the tendency to assign an individual to a group or broad category and then to attribute widely help generalizations about the group to the individual |
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Term
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Definition
| an overall impression of a person or situation bases on one characteristic, either favorable or unfavorable |
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Definition
| the tendency to see one's own personal traits in other people |
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Definition
| the tendency of perceivers to protect themselves by disregarding ideas, objects, or people that are threatening to them |
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Term
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Definition
judgments about what caused a person's behavior-- either characteristics of the person or of the situation
*internal= characteristics of the person
*external= characteristics of the situation |
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Term
| 3 factors influence whether attributions are seen as internal or external |
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Definition
1. distinctiveness (usually external)
2. consistency (usually internal)
3. consensus (usually external) |
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Term
| fundamental attribution error |
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Definition
| the tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors |
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Term
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Definition
| the tendency to overestimate the contribution of internal factors to one's success and the contribution of external factors to one's failures |
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Definition
| the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment |
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Term
| Big Five personality factors |
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Definition
dimensions that describe an individual's
1. extroversion
2. agreeableness
3. conscientiousness
4. emotional stability
5. openness to experience |
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Term
| emotional intelligence includes 4 basic components |
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Definition
1. self awareness
2. self mgmt
3. social awareness
4. relationship mgmt |
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Term
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Definition
| the tendency to place the primary responsibility for one's success or failure either within oneself (internal) or on outside forces (external) |
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Definition
| the belief that power and status differences should exist within the organization |
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Definition
| the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of other people for personal gain |
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Term
| Myers-Briggs Type Indicator (MBTI) |
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Definition
| personality test that measures a person's preference for introversion vs. extroversion, sensation vs. intuition, thinking vs. feeling, and judging vs. perceiving |
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Definition
| the extent to which a person's ability and personality match the requirements of a job |
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Definition
| looks at how well the individual will fit with the organizational environment |
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Definition
| a change in behavior or performance that occurs as the result of experience |
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Definition
| a physiological and emotional response to stimuli that place physical or psychological demands on an individual |
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Definition
| behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work |
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Term
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Definition
| behavior pattern that lacks type A characteristics and include a more balanced, relaxed lifestyle |
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Term
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Definition
| are stressors arising from the tasks required of a person holding a particular job |
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Definition
| uncertainty about what behaviors are expected of a person in a particular role |
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Definition
| are stressors associated with relationships in the organization |
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Definition
| incompatible demands of different roles |
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