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MGMT3304CH01
The Exceptional Manager
44
Management
Undergraduate 3
09/21/2010

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Term
Management
Definition
The pursuit of organizational goals efficiently and effectively as well as intergrating the work of people through planning, leading, organizing, and controlling the organization's resources.
Term
Innovation
Definition
Finding ways to deliver new or better goods or service.
Term
Organization
Definition
A group of people who work together to achieve some common purpose.
Term
Efficient
Definition
To use resources such as people, money, and raw materials wisely and cost-effectively.
Term
Effective
Definition
To achieve results, to make the right decisions, and to successfully carry them out so that they can achieve the organization's goals.
Term
Competitive Advantage
Definition
The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.
Term
The Four Things a Comapny Needs to Remain Competitive
Definition

1. Being Responsive to Customers

2. Innovation

3. Quality

4. Efficiency

Term
Internet
Definition
The global of indpendently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world.
Term

e-Commerce

(electronic commerce)

Definition
The buying and selling of goods over computer networks.
Term
e-Business
Definition
Using business to facilitate every aspect of running a business.
Term
Email
Definition
Text messages and documents transmitted over a computer network.
Term
Project Management Software
Definition
Progrmas for planning and scheduling the people, costs, and resources to complete a project on time.
Term
Databases
Definition
Computerized collections of interrelated files.
Term
Videoconferencing
Definition
Using video and audio links along with computers to let people in different locations see, hear, and talk to one another.
Term
Collaborative Computing
Definition
Using state-of-the-art computer software and hardware will help people work better together.
Term
Knowledge Management
Definition
The implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.
Term
Six Management Challenges
Definition

1. Managing Competitive Advantage

2. Managing Diversity

3. Managing Globalization

4. Managing Information Technology

5. Managing Ethical Standards

6. Managing for Own Happiness & Life Goals

Term

Management Process/

Four Management Functions

Definition

1. Planning

2. Organizing

3. Leading

4. Controlling

Term
Planning
Definition
Setting goals and deciding how to achieve them.
Term
Organizing
Definition
Arranging tasks, people, and other resources to accomplish the work.
Term
Leading
Definition
Motivating, directing, and otherwise influencing people to work hard to acheive the organization's goals.
Term
Controlling
Definition
Monitoring performance, comparing it with goals, and taking corrective action as needed
Term
Top Managers
Definition
Make long-term decisons about the overall direction of the organization and establish the objectives, policies, and strategies for it.
Term
Middle Managers
Definition
Implement the plans and policies of the top managers above them and supervise and coordinate the activities of the first-line managers below them.
Term
First-Line Managers
Definition
Make short-term operating decisions, directing the daily tasks of the managerial personnel.
Term
Functional Managers
Definition
Responsible for just one organziational activity.
Term
General Managers
Definition
Responsible for several organizational activities.
Term
For-Profit Organizations
Definition
Formed to make money or profits by offering goods or services.
Term
NonProfit Organizations
Definition
Purpose is to offer a service to some people. Commonweal is a type of non-profit organization that offers its services to all people like the post office.
Term
Mutual Benefit Organizations
Definition
Voluntary collection of members who are for helping each other.
Term
Mintzberg Management Roles
Definition

1. Manager relies on verbal more than written communication.

2. Works long hours at an intense pace.

3. Work is characterized by fragementation, brevity, and variety.

Term
Interpersonal Roles
Definition
Managers interact with people inside and outside their work units. Roles include figurehead, leader, and liasion activities.
Term
Informational Roles
Definition
Managers receive and communicate information as monitor, disseminator, and spokesperson.
Term
Decisional Roles
Definition
Managers use information to make decisions to solve problems or take advantage of opportunities. Four roles include entrepreneur, disturbance handler, resource allocator, and negotiator.
Term
Entrepreneurship
Definition
Someone who sees a new opportunity for a product or service and launches a business to try to realize it.
Term
Intrapreneur
Definition
Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try realize it.
Term
Internal Locus of Control
Definition
The belief that you control your own destiny.
Term

Characteristics of an Entrepreneur

Definition
  • Need for high achievement
  • Belief in personal control of destiny
  • High energy level and action orientation
  • High tolerance for ambiguity
  • Self-confidence for tolerance of risk
Term
Skills Needed to Be An Exceptional Manager
Definition

1. Technical Skills and Ability to Perform a Specific Job

2. Conceptual Skills and the Ability to Think Analytically

3. Human Skills and the Ability to Interact Well with People

Term
Technical Skills
Definition
Job specific knowledge need to perform a job well in a specialized field.
Term
Conceptual Skills
Definition
Ability to think analytically, to visualize an organization as a whole and understand how the parts work together.
Term
Human Skills
Definition
Ability to work in cooperation with other people to get things done
Term
Most Valued Traits in Top Managers
Definition
  • Ability to motivate and engage others.
  • Ability to communicate.
  • Experience outside the US
  • High energy levels to meet the demands of global travel and a 24/7 world.
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