Term
| List the five functions of management and briefly define each function. |
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Definition
Planning – setting goals and deciding courses of action, development procedures, and forecasting results
Organizing – identifying jobs to be done, delegating authority, and coordinating the work
Staffing – finding good candidates for jobs and then training, compensating, and overseeing them
Leading – influencing other people to get the job done, maintaining morale, and managing conflicts
Controlling – setting standards, comparing performance, and taking coercive action if required |
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Term
| List 4 types of workforce trends and give an example of each. |
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Definition
Demographic – percentage of Asians and black people is rising in the workforce
Generation Y – they seek out creative challenges and view colleagues as resources
Retirees – there are not enough young workers to replace the aging older workforce
Non-traditional workers – those who hold multiple jobs, part-time workers, and people working in alternate work arrangements |
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Term
| List 6 types of power a leader might have. |
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Definition
| Position, reward, coerce or punish, expert, referent, control over information |
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Term
| List and briefly describe the 4 leadership styles described in Hershey’s Situational Leadership Model |
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Definition
Delegating – turn over responsibilities for decisions and implementation
Participating – share ideas and facilitate in decision making
Selling – explain decisions and provide opportunity for clarification
Telling – provide specific instructions and closely supervise performance |
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Term
| Define transformation leader |
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Definition
| those who bring about change, innovation, and entrepreneurship. |
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Term
| Describe the 5 areas that are included in organizing and list 3 ways to organize a business |
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Definition
1. Identifying the jobs to be done
2. Establishing departments
3. Delegating authority to subordinates
4. Establishing a chain of command
5. coordinating the work of subordinates
1. simple numbers
2. functions
3. product, consumer, or geographic |
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Term
| List the five sections that should be included in a job description and briefly describe what is included in each section |
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Definition
1. Job Identification – specifies the title of the job
2. Job summary – should describe the general nature of the job, listing major functions
3. Responsibilities and Duties – describes each of the job’s major duties in detail
4. Authority – defines the limits of the job holder’s authority. What they are in charge of and who they report to
5. Working conditions and physical environment – lists the general working conditions involved in the job |
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Term
| What is the difference between a line manager and a staff manager? |
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Definition
| A line manager has the right to issue orders to other supervisors or employees. A staff manager has the right to advise other supervisors or employees. |
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Term
| List the 5 stages of team development and briefly describe each |
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Definition
Forming – introduction, establishing goals, responsibilities, building relationships, figuring out how to work together
Storming – addressing concerns/questions, establishing leadership
Norming – agree on purpose of goal, emphasize loyalty and individual needs
Performing – getting the job done to meet and achieve goals
Adjourning – leaving on a good note, getting closure |
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Term
| List the 5 signs of a productive team |
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Definition
1. Civility and good manners
2. Clear direction and goals
3. Clear roles
4. Healthy information relations
5. Consensus decision making |
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Term
| List 3 advantages of group decision making |
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Definition
1. More points of view
2. More solutions
3. More likely to buy in |
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Term
| What are the 7 steps in conducting an effective interview? |
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Definition
1. Review job description
2. Structure the interview
3. Get organized
4. Establish rapport
5. Ask questions and take notes
6. Close the interview
7. Review the interview |
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Term
| List 3 types of interview questions and give an example of each type |
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Definition
1. Behavioral – Were you ever in a situation where you had to deal with someone who wasn’t a team player?
2. Background – Do you have any certifications or awards?
3. Situational – What would you do if you found yourself in a situation where you had to work closely with someone who had a very negative attitude all the time? |
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Term
| List 3 things a supervisor can do to influence how fair their employees perceive their actions |
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Definition
1. Ask employee opinion about decisions that affect them
2. Help them understand why final decisions were made
3. Help them know company standards and how they are judged |
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Term
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Definition
| Standards of conduct based on what’s right and what’s wrong |
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Term
| List the 6 steps of a termination interview |
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Definition
1. Plan
2. Get to the point
3. Describe the situation
4. Listen
5. Review severance package
6. Identify next step |
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Term
| Name 4 grounds for dismissal |
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Definition
1. Unsatisfactory performance
2. Misconduct
3. Lack of qualifications
4. Changed requirements of job |
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