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MGT10001: Introduction to Management
Week 10: Controlling extended - Performance
7
Management
Undergraduate 1
10/11/2016

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Term
define organisational performance
Definition
An analysis of a company's performance as compared to goals and objectives. Within corporate organizations, there are three primary outcomes analysed: financial performance, market performance and shareholder value performance (in some cases, production capacity performance may be analysed).
Term
The key to performance in this world is information
Definition
timeliness, quality, completeness, relevance, understandability. Consider five characteristics in terms of how organisations would determine the validity of their information.
Term
Corporate Social Responsibility
Definition
Corporate social responsibility is defined as an obligation of the organisation to act in ways that serve both its own interests and the interests of its many external stakeholders’
Term
Stakeholders
Definition
Internal and external stakeholders must be considered when organisational strategic decisions are made. External stakeholders are ‘government, competitors, shareholders, customers, employees, civil society, suppliers, pressure groups and regulators’ (Schermerhorn
Term
corporate governance
Definition
The text defines corporate governance as ‘the system of control and performance monitoring of top management
Term
Don’t assume more information is always better. Don’t assume that computers eliminate human judgement. Don’t assume the newest technology is always best. Don’t assume nothing will ever go wrong with your computer. Don’t assume that everyone understands how the system works. Don’t accept all internet sources as valid information. Do ensure you follow internet policies. Do ensure you follow email etiquette policies.
Definition
Term
Decision making process
Definition
1: IDENTIFY AND DEFINE THE PROBLEM. 2: GENERATE AND EVALUATE POSSIBLE SOLUTIONS. 3: CHOOSE A SOLUTION 4: IMPLEMENT THE SOLUTION 5: EVALUATE RESULTS repeat steps
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