Term
| What are the key 3 key elements for the inquiry based decision making process? |
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Definition
1. Generate constructive conflict
2. Demonstrate consideration
3. Achieve proper closure |
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Term
| What does PDCA stand for? |
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Definition
1. Plan
2. Act
3. Do
4. Check
Part of the PDCA Cycle |
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Term
| What does procedural justice mean? |
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Definition
| Means everyone in the group feels they were able to get their say or have a voice in the decision making process. |
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Term
| What are the 5 points of defining the problem? |
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Definition
1. Define the problem
2, Identify alernative solutions
3. Evaluate and choose an alternative
4. Implement the decision
5. Monitor and control decision outcomes
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Term
| What 3 tools does Synectics rely on? |
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Definition
1. Direct Analogy
2. Personal Analogy
3. Fantasy Analogy |
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Term
| What are the 3 types of attributes in increasing creativity and define what they do |
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Definition
1. Attribute listing - Every time a step is made, we change an attribute or a quality of something or apply it to that same attribute or quality to some other thing
2. Attribute Modifying - All of main attributes of the main problem are listed and then ways to improve each one are listed
3. Attribute transferring - Similar to direct analogy synectics. Transfer an one attribute from one thing to another |
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Term
| What are the 5 parts of Maslow's Need Hierarchy in order of importance in raltion to business? |
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Definition
1. Physilogical - Base Salary, physical working conditions
2. Security - Job Security, salary increase, fringe benefits
3. Social or affiliation - Quailty of supervision, compatible work group, professional friendships
4. Esteem - Important job title, pay increase, work itself, recognition
5. Self-Actualization - Challanging job, opportunities for creativity, advancement in the organization |
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Term
| What is the order for the communication process? |
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Definition
| Idea -> Encoding of idea -> Messge -> Decoding of Message -> Idea Received |
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Term
| What are the 4 steps in the active listening process? |
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Definition
Step 1: Receive the message from the sender
Step 2: Capture meaning of the message
Step 3: Reality test understanding of the message
Step 4: Sender response to the message interpretation |
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Term
| When do you use the delagating style to lead employees based on the Hersey-Blanchard theory? |
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Definition
| Use this when the employees are able to perform tasks and are willing to do so. Don't need much push to do things, great employees |
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Term
| When do you use the participating style to lead employees based on the Hersey-Blanchard theory? |
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Definition
| Use this when the employees are able but not willing to perform their tasks |
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Term
| When do you use the selling style to lead employees based on the Hersey-Blanchard theory? |
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Definition
| When employees are unable but willing to perform the desired task |
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Term
| When do you use the telling style to lead employees based on the Hersey-Blanchard theory? |
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Definition
| Use this when the employee is both unable and unwilling to perform. Not a good employee to have |
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Term
| What are the 4 points of the FISH philosophy? |
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Definition
1. Play!
2. Make their day
3. Choose your attitude
4. Be there - Both physically and mentally |
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Term
| Whate are the 3 main aspects of motivation force in Vroom's Expectancy Theory? |
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Definition
1. Expectancy - What is the probability that I will achieve my goal if I try
2. Instrumentally - If I achieve my goal what is the probablity that it will lead to outcomes
3. Valence - How much do I value the outcomes |
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Term
| Based on House's Path-Goal Theory, what three options are there when you have a problem? |
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Definition
1. Change the situation
2. Train the leader to match the situation
3. Get rid of the leader and put in a new one |
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Term
| When should you use continuous reinforcement? |
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Definition
| When either fast learning rate is needed or when high response stability is needed |
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Term
| What schedule of reinforcement should you use when high response rate is needed? |
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Definition
| Should use both fixed ratio and variable ratio |
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Term
| What does job enrichment usually increase in a worker? |
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Definition
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