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| a hardware device that captures keystrokes on their journey from the keyboard to the motherboard |
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| the forging of someone's identity for the purpose of fraud |
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| intangible creative work that is embodied in physical form |
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| a program that, when installed on a computer, records every keystroke and mouse click |
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| the rerouting of your request for a legitimate website, that is, you type in the correct address for your bank and are redirected to a fake site that collects information from you |
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| technique to gain personal information for the purpose of identity theft, usually by means of fraudulent e-mail |
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| the unauthorized use, duplication, distribution or sale of copyrighted software. |
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| the right to be left alone when you want to be, to have control over your personal possessions, and not to be observed without your consent |
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| an encryption system that uses two keys: a public key that everyone can have and a private key for only the recipient |
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| unsolicited e-mail (electronic junk mail) from businesses that advertise goods and services |
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| malicious software that collects information about you and your computer and reports it to someone else without your permission |
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| software you dont want hidden inside software you do want |
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| consists of one line of information for every visitor to a web site and is usually stored on a web server |
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| a type of virus that replicates and spreads itself, not just from file to file, but from computer to computer via e-mail and other internet traffic |
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| Application Service Provider |
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Definition
| supplies software applications (and often related services such as maintenance, technical support and the like) over the internet that would otherwise reside on its customers' in house computers. |
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| Automatic speech recognition |
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Definition
| a system that not only captures spoken words but forms word groupings to form sentences. |
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| a technology chip that can perform a variety of physiological functions when inserted into the human body. |
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| the use of physical characteristics- such as your fingerprint, the blood vessels in the iris of your eye, the sound of your voice, or perhaps even your breath- to provide identification |
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| a web site in the form of a journal in which you post entries in chronological order and often includes the capabilities for viewers to add comments to your journal entries |
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| a standard for transmitting information in the form of short-range radio waves over distances of up to 30 feet, used for purposes such as wirelessly connecting a cell phone or a PDA to a computer |
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| cave automatic virtual environment (CAVE) |
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Definition
| a special 3-D virtual reality room that can display images of other people and objects located in other CAVE's all over the world |
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| when businesses provide technology that enable people (i.e., crowds)- instead of a designated paid employee- to create, modify, and oversee the development of a product or service. |
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| use of the internet as a delivery vehicle, whereby intermediate players in a distribution channel can be bypassed. |
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| facial recognition software |
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Definition
| software that provides identification by evaluation facial characteristics |
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| factory-to-business-to-consumer |
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Definition
| e-commerce business model in which a consumer communicates through a business of the internet that directly provides product specifications to a factory that makes the customized and personalized product to the consumer's specifications and then ships it directly to the consumer |
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Definition
| captures your words as you speak into a microphone, eliminates all background noise, and converts the digital signals of your voice in to phonemes (syllables) |
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| an input device that captures and records the shape and movement of your hand and fingers and the strength of your hand and fingers |
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| uses technology to add the sense of touch to an environment that previously had only visual and auditory elements |
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Term
| headset (head mounted display) |
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Definition
| a combined input and output device that (1) captures and records the movement of your head, and (2) contains a screen that covers your entire field of vision |
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Definition
| a device that creates, captures, and/or displays images in true three-dimensional form |
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| holographic storage device |
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Definition
| stores information on a storage medium that is composed of 3-D crystal-like objects with many sides or faces |
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Definition
| a technology-enabled microchip implanted into the human body that stores important information about you (such as your identification and medical history) and that may be GPS-enabled to offer a method of tracking |
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| attempts to make sense of what you're saying by comparing the word phonemes generated in step 2 with a language model database |
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Definition
| works with information represented in more than just two states, probably 10 states with each state representing a digit between 0 and 9 |
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| a discipline that seeks to control matter at the atomic and sub-atomic levels for the purpose of building devices on the same small scale |
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| a wireless transmission technology being developed primarily for cell phones to support mobile commerce and other cell phones activities |
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Definition
| matches your spoken phonemes to a phoneme sequence stored in an acoustic model database |
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Definition
| your ability at any time to download audio and video files for viewing and listening using portable listening devices and personal computers |
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Definition
| an environment in which businesses and organizations come to you via technology with information, services, and product offerings based on your profile |
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Term
| radio frequency identification (RFID) |
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Definition
| uses a microchip (chip) in a tag or label to store information, and information is transmitted from, or written to, the tag or label when the microchip is exposed to the correct frequency of radio waves. |
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| a technology that provides frequently published and updated digital content on the web |
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| a site on which you post information about yourself, create a network of friends, share content such as photos and videos, and communicate with people |
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Term
| software-as-a-service (Saas) |
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Definition
| delivery model for software in which you would pay for software on a pay-per-use basis instead of buying the software outright |
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Definition
| a three-dimensional computer simulation in which you actively and physically participate |
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Term
| voice over internet protocol (VoIP) |
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Definition
| allows you to send voice communication over the internet and avoid the toll charges that you would normally receive from your long distance provider |
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Definition
| an input device that captures the movement of your feet as you walk or turn in different directions |
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Definition
| a so-called second generation of the web, which focuses on online collaboration, users as both creators modifiers of content, dynamic and customized information feeds, and many other engaging web-based services |
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Definition
| a standard for transmitting information in the form of radio waves over distances up to about 300 feet |
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Definition
| a web site that allows you- as a visitor- to create, edit, change, and often eliminate content |
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| most basic set up. only one tier on a single machine |
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| basic client/server relationship |
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Definition
most common approach used for web applications today
(facebook |
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Definition
| percentage of callers who hang up while waiting for their call to be answered |
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Definition
| number of visitors who start the registration page but abandon the activity |
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Definition
| number of visitors who create a shopping cart and start shopping but do not go through with the purchase |
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Definition
| usually measured inversely as error rate, or the number of errors per thousand (or million) that a system generates |
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Term
| Application Service Provider (ASP) |
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Definition
| supplies software applications (and often related services such as maintenance, tech support, and the like)over the internet that would otherwise reside on its customer's in-house computers |
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Term
| Average Speed to Answer (ASA) |
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Definition
| average time, usually in seconds, that it takes fir a call to be answered by an actual person |
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Definition
| baseline values a system seeks to attain |
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Definition
| process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), identifying steps and procedures to improve system performance |
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| a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business process |
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| Business Continuity Planning (BCP) |
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Definition
| measure the success of call center efforts |
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| Centralized Infrastructure |
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Definition
| involves sharing information systems in one central area or one central mainframe |
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Definition
| a count of the number of people who visit one site, click on a link and are sent to the advertiser's site |
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| Client/Server Infrastructure (client server network) |
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Definition
| network in which one or more computers are servers and provide services to the other computers called clients |
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Definition
| a separate facility that does not have any computer equipment but is a place where the knowledge workers can move after the disaster |
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Definition
| available to a company that rents work space and telecommunications equipment from another company |
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Definition
| percentage of potential customers who visit your site and actually buy something |
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Definition
| sales dollars generated per dollar of advertising, commonly used to make the case for spending money to appear on a search engine |
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| Decentralized Infrastructure |
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Definition
| involves little or no sharing of information systems |
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Term
| Disaster Recovery Cost Curve |
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Definition
| charts (1) the cost to your organization of the unavailability of information and technology an (2) the cost to your organization of recovering from a disaster over time |
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Definition
| a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood |
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| Distributed Infrastructure |
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Definition
| involves distributing the information and processing power of IT systems via a network |
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Definition
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| doing something right (e.g. in the least time, at the lowest cost, with the fewest errors, etc.) |
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| First Call Resolution (FCR) |
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Definition
| percentage of calls that can be resolved without having to call back |
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Definition
| a separate and fully equipped facility where the company can move immediately to after the disaster and resume business |
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| a relative term meaning "the structure beneath a structure" |
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| Infrastructure-centric Metric |
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Definition
| typically a measure of the efficiency, speed, and/or capacity of technology |
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Definition
| the capability of two or more computing components to share information and other resources, even if they are made by different manufacturers |
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Definition
| balances the work of the network over several different servers |
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Definition
| average number of page exposures to an individual visitor |
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| Requirement recovery document |
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Definition
| a detailed document which describes (1) the distinction between critical and noncritical IT systems and information (2) each possible threat and (3) the possible worst-case scenarios that can result from each disaster |
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Definition
| average time to respond to user generated event, such as a request for a report, mouse click, and so on |
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Definition
| the process of evaluating IT assets, their importance to the organization, and their susceptibility to threats to measure the risk exposure of these assets |
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Definition
| refers to how well your system can adapt to increased demands |
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Definition
| a formal contractually obligated agreement between two parties; within different environments, an SLA takes on different meanings |
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Definition
| supporting document to a service level agreement that clearly defines key metrics for success regarding the SLA |
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Term
| Service level specification |
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Definition
| supporting document to a service level agreement that clearly defines key metrics for success regarding the SLA |
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Term
| Service-oriented architecture (SoA or SOA) |
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Definition
| a software architecture perspective that focuses on the development, use, and reuse of small self contained blocks of code, services, to meet all the application software needs of an organization |
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Definition
| usually measured inversely, downtime, or the average amount of time a system is down and unavailable to end users or customers |
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Definition
| the amount of information that can pass through a system in a given amount of time |
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| Tiered infrastructure (layered infrastructure) |
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Definition
| the IT system is partitioned into tiers, layers, where each tier, performs a specific function |
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Definition
| the percentage of calls answered within a specific time frame, such as 30 or 90 seconds |
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Definition
| number of visits to your website, many of which may be by the same visitor |
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Definition
| speed at which a system can process a transaction |
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Definition
| the number of unique visitors to your site in a given time |
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Definition
| a measure of the success of your web and e-business initiatives |
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