Shared Flashcard Set

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MKT 350
Chapter 16
20
Management
Undergraduate 1
04/30/2008

Additional Management Flashcards

 


 

Cards

Term
Motivation needs
Definition
The process by which a person's efforts are energized, directed, and sustained toward attaining a goal
Term
Hierarchy of needs theory
Definition
Maslow's theory that there is a hierarchy of five human needs
Term
Five physiological needs
Definition
Food, Drink, Shelter, Sexual Satisfaction, and others.
Term
Safety Needs
Definition
A person needs security and protection from physical and emotional harm.
Term
Social Needs
Definition
Affection, belongingness, acceptance, and friendship
Term
Esteem Needs
Definition
A person's needs for internal factors such as self respect, autonomy, and achievement, and external factors such as status, recognition, and attention
Term
Self-actualization needs
Definition
A person's need to become what he is capable of becoming
Term
Order of needs to be satisfied
Definition
Self-Actualization
E s t e e m
S o c i a l
S a f e t y
P y s i o l o g i c a l
Term
Theory X
Definition
The assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to perform
Term
Theory Y
Definition
The assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction
Term
Two- Factor Theory
Definition
The motivation theory that intrinsic factors are related to job satisfaction and motivation, whereas extrinsic factors are associated with job dissatisfaction
Term
Hygiene factors
Definition
Factors that eliminate job dissatisfaction, but don't motivate
Term
Motivators
Definition
Factors that increase job satisfaction and motivation
Term
Three Needs Theory
Definition
The motivation theory that says three acquired (not innate) needs- achievement, power, and affiliation-are motives in work
Term
nAch Need for achievement
Definition
The drive to excel, to achieve in relation to a set of standards, and to strive to succeed
Term
nPow Need for power
Definition
the need to make others behave in a way that they would not have behaved otherwise
Term
nAff need for affiliation
Definition
the desire for friendly and close interpersonal relationships
Term
goal-setting theory
Definition
the proposition that specific goals increase performance and that difficult goals, when accepted, result in higher performance than do easy goals
Term
self-efficacy
Definition
an individual's belief that he or she is capable of performing a task
Term
reinforcement theory
Definition
the theory that behavior is a function of its consequences
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